customer service Archives - Stuck at the Airport

It’s not just winter weather. Many holiday travelers also face poor service.

12/21/22

This is a story we wrote for NBC News Holiday Travelers face bad weather and bad service A frigid arctic blast is threatening to derail holiday travel this week. But even those who reach their destinations on time may have reason to grumble: Some will have to make their own hotel beds, wipe their own […]

Holidays

Now airline customer service is going virtual at the airport

12/10/20

COVID-19 is bringing new technologies and workarounds to airports. And customer service desks are riding that wave. Recently, StuckatTheAirport.com reported on several airports now offering virtual information desks. Louisville Muhammad Ali International Airport (SDF), Los Angeles International Airport (LAX), Denver International Airport (DEN), and Baltimore Washington International Airport (BWI) are on the leading edge of this […]

Technology

How DFW is upping its customer service game

01/08/19

Dallas-Fort Worth International Airport has a unique way of making sure its customer service level is top notch.

Uncategorized

Travel Tidbits from JFK and LAX

03/11/18

Travel Tidbits today from JFK Terminal 4 and Los Angeles International Airport.

Tidbits for travelers: Talk back at Gatwick

07/22/10

Lots of airports are using Twitter as a tool to interact with travelers passing through. London’s Gatwick Airport has been one of them. Now the airport is kicking its social media program up a notch by integrating Twitter messages into the physical space of the airport. Throughout the day, Gatwick passengers will see this message […]

Stuck at the airport

customer service

All the latest articles about customer service

It’s not just winter weather. Many holiday travelers also face poor service.

Now airline customer service is going virtual at the airport

How DFW is upping its customer service game

Travel Tidbits from JFK and LAX

Thanks for visiting! Subscribe to get daily travel tidbits direct to your inbox!