passenger experience Archives - Stuck at the Airport

Seatback Safety Cards: A Good Read

04/26/23

We had a chance to chat about airline passenger safety briefing cards with Trisha Ferguson, CEO of The Interaction Group, for a story on The Runway Girl Network. The Olympia, Washington-based firm has been around for more than 50 years and has designed and printed inflight safety information cards for more than 600 airlines. The →

Uncategorized

It’s not just winter weather. Many holiday travelers also face poor service.

12/21/22

This is a story we wrote for NBC News Holiday Travelers face bad weather and bad service A frigid arctic blast is threatening to derail holiday travel this week. But even those who reach their destinations on time may have reason to grumble: Some will have to make their own hotel beds, wipe their own →

Holidays

How satisfied are passengers with airports right now?

09/22/22

Flown anywhere lately? After being grounded by the pandemic, most folks are pretty darn excited to go to the airport to fly to just about anywhere. But once at the airport, the excitement seems to fade. That’s what the J.D. Power 2022 North America Airport Satisfaction Study, released on Wednesday, tells us. According to the →

Airports

How DFW is upping its customer service game

01/08/19

Dallas-Fort Worth International Airport has a unique way of making sure its customer service level is top notch. →

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Touring the (still new) Air France business lounge at CDG

11/04/18

A tour of the recently expanded and updated Air France business class lounge at Paris Charles de Gaulle airport. →

Lounges

Snaps from British Airways’ lounges at JFK Airport

10/28/18

A few snaps from a visit to the British Airways lounges at Terminal 7 at JFK Airport →

Lounges

Murmur No. 23 2006 Richard Barnes (b. 1953)

Fresh art and music at SFO, STL and SEA airports

10/23/18

Increasingly, airports are great places to see cool art and listen to great music. Here are the latest offerings from San Francisco International Airport, Seattle-Tacoma International Airport and St. Louis Lambert International Airport. →

Best U.S. airports. Another celebratory list.

10/15/18

Conde Nast has issued its list of Best Airports in the U.S. for 2018. Take a look and see if you agree with the airports that made the list this year. →