Flown anywhere lately?
After being grounded by the pandemic, most folks are pretty darn excited to go to the airport to fly to just about anywhere.
But once at the airport, the excitement seems to fade.
That’s what the J.D. Power 2022 North America Airport Satisfaction Study, released on Wednesday, tells us.
According to the study, satisfaction is down 25 points (on a 1,000-point scale) this year because travelers are disappointed with fewer flights, more cancellations, crowded terminals, limited food and beverage offerings in the terminals, and limited places to park.
“The combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of water has created a scenario in which airports are extremely crowded and passengers are increasingly frustrated—and it is likely to continue through 2023,” said Michael Taylor, travel intelligence lead at J.D. Power.
“In some ways, this is a return to normal as larger crowds at airports tend to make travelers more frazzled, but in cases where parking lots are over capacity, gates are standing room only and restaurants and bars are not even open to offer some reprieve, it is clear that increased capacity in airports can’t come soon enough.”
That doesn’t mean travelers are more pleased with some airports than others.
In the ‘mega’ category – Minneapolis-Saint Paul International Airport ranks highest in passenger satisfaction, followed by San Francisco International Airport. Both Detroit Metropolitan
Wayne County Airport and John F. Kennedy International Airport land in a third-place tie.
Among large airports, Tampa International Airport ranks highest, followed by John Wayne Airport,
Orange County and Dallas Love Field.
And in the medium airport category, Indianapolis International Airport ranks highest, with Pittsburgh
International Airport in second place and Jacksonville International Airport and Southwest
Florida International Airport in a third-place tie.
The 2022 North America Airport Satisfaction Study measures traveler satisfaction by looking at six factors. In order of importance) those factors are terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.
Where does your favorite airport land in the ratings this year?