There are a lot of ‘best’ lists for airports. Some are social media-fueled. But few are as credible, or at least as scientific, as the ASQ Customer Experience Awards, compiled by Airports Council International (ACI) World, the global trade group for airports. For this competition, departures and arrivals surveys are completed by passengers while they are […]
Here at StuckatTheAirport.com, we often say that the best airport is the one that serves as the gateway to where you want to go. But there are many ways – and many organizations – that evaluate airports using other measurements. And that’s just fine. Airports Council International (ACI) World is one of those organizations. And, […]
It turns out that Minneapolis-St. Paul International Airport (MSP) can win passengers’ hearts even without the promised aircraft viewing area with a pool announced on April Fools Day a few years back. In the J.D. Power 2024 North America Airport Satisfaction Study, MSP ranks highest in passenger satisfaction in the ‘mega-airport’ category, followed by Detroit […]
Great airports not only make it easy to get from here to there, but they also make sure passengers enjoy the time they spend inside the terminals. Which airports do it best? That can be hard to measure. But the Air Service Quality Awards, handed out by Airports Council International (ACI) since 2006, do a […]
When it comes time to go back to airports, it will be good to know which ones are doing a good job service and hygiene-wise. Helpful clues come from Airport Service Quality Awards, given out by Airports Council International (ACI), which measures airports based on customer surveys. The ASQ Awards are determined based on passenger […]
There are a lot of ‘best’ lists for airports. Some are social media-fueled. But few are as credible, or at least as scientific, as the ASQ Customer Experience Awards, compiled by Airports Council International (ACI) World, the global trade group for airports. For this competition, departures and arrivals surveys are completed by passengers while they are […]
Here at StuckatTheAirport.com, we often say that the best airport is the one that serves as the gateway to where you want to go. But there are many ways – and many organizations – that evaluate airports using other measurements. And that’s just fine. Airports Council International (ACI) World is one of those organizations. And, […]
It turns out that Minneapolis-St. Paul International Airport (MSP) can win passengers’ hearts even without the promised aircraft viewing area with a pool announced on April Fools Day a few years back. In the J.D. Power 2024 North America Airport Satisfaction Study, MSP ranks highest in passenger satisfaction in the ‘mega-airport’ category, followed by Detroit […]
Great airports not only make it easy to get from here to there, but they also make sure passengers enjoy the time they spend inside the terminals. Which airports do it best? That can be hard to measure. But the Air Service Quality Awards, handed out by Airports Council International (ACI) since 2006, do a […]
When it comes time to go back to airports, it will be good to know which ones are doing a good job service and hygiene-wise. Helpful clues come from Airport Service Quality Awards, given out by Airports Council International (ACI), which measures airports based on customer surveys. The ASQ Awards are determined based on passenger […]
Even if spending time in an airport was once your least favorite part of traveling, we bet standing in line to go through security is probably sounding pretty good. And when the time comes to begin traveling again, we hope that adventure will begin or end in one of the winners from the 2020 Skytrax […]
A new study out today finds that travelers are getting weary of battling the detours and delays caused by expansion projects at many airports. According to the J.D. Power 2019 North America Airport Satisfaction Study, released today, overall passenger satisfaction with North American airports has risen only a single point (on a 1,000-point scale) year over […]
A new list of “best” airports it out. Let’s take a look. A new list of “best” airports has come out. This one from our friends at Travel & Leisure as part of their 2019 World’s Best awards. Topping the list: Portland International Airport – for the 7th year in a row. Here are the […]
