best airports

Travelers not getting more airport satisfaction

A new study out today finds that travelers are getting weary of battling the detours and delays caused by expansion projects at many airports.

According to the J.D. Power 2019 North America Airport Satisfaction Study, released today, overall passenger satisfaction with North American airports has risen only a single point (on a 1,000-point scale) year over year, following several years of steady improvement.

Satisfaction stagnates, but there’s hope

According to the report, the overall customer satisfaction score this year for North American airports is 762, up 1 point from 2018. The issue? Lower-than-average facility access scores, with larger numbers of travelers citing construction-related delays getting into and out of the airport.

But there’s hope. Airports that offer travelers relatively new facilities and improved security checkpoint experiences show up in this year’s study at the top of the list. And many airport construction projects around the country will soon be completed.

Take a look at the rankings:

In the mega category, Detroit Metropolitan Wayne County Airport ranks highest with a score of 786, followed by Minneapolis-Saint Paul International Airport at 779 and Las Vegas McCarran International Airport and Orlando International Airport tied for third at 777. 

In the large category, Portland (Or.) International Airport ranks highest with a score of 833, followed by Dallas Love Field at 826 and Tampa International Airport at 822. 

And in the medium category, Indianapolis International Airport ranks highest a score of 833, followed by Jacksonville International Airport at 831 and Buffalo Niagara International Airport at 829. 

10 Best U.S. Airports. See if you agree.

A new list of “best” airports it out. Let’s take a look.

A new list of “best” airports has come out. This one from our friends at Travel & Leisure as part of their 2019 World’s Best awards.

Topping the list: Portland International Airport – for the 7th year in a row.

Here are the other airports that made T+L’s Top 10 list of domestic airports this year. Let us know if you agree.

#2: Indianapolis International Airport.

#3: Minneapolis-St. Paul International Airport

MSP’s award-winning restroom

#4: Savannah/Hilton Head International Airport

#5: Tampa International Airport

#6: John Wayne Airport, Santa Ana, California

#7 Pittsburgh International Airport

#8 Palm Beach International Airport

#9 Manchester-Boston Regional Airport

#10 Dallas Love Field

Congratulations to these airports. We love them all!

Is your favorite airport missing from the list? Let us know.

Best U.S. airport? Worst? Fodor’s has a list.

There are lots of travel awards and “Best of” lists out there in travel.

And now Fodor’s Travel has come out with its own and airports, of course, are on the list.

“Airports are like living creatures – sprawling, complicated, chameleon-like things that are constantly expanding and renewing themselves,” said Jeremy Tarr, Fodor’s Travel editorial director, “What is today’s best airport can quickly become next year’s worst.”

This year’s list names California’s Hollywood Burbank Airport (BUR) – formerly the Bob Hope Airport – as the Best U.S. Airport, with nearby Los Angeles International Airport (LAX) as the worst.

“Burbank is an airport free of most of the hassles that take the fun out of travel plans,” said Fodor’s managing editor Rachael Leavitt. “It’s an agreeable airport in a perfect location, which is why it’s at the top of our list of airports to love.”

LAX?

LAX Theme Building

Fodor’s gave LAX low points for how difficult it is to get in and out of, especially with several construction projects underway. “Ironically,” notes Fodor’s, “Most of the construction projects are for features that will ultimately improve getting around the infamous LAX ‘horseshoe’” roadway.

“One day the construction will end. And, one day, there will be a people-mover that will connect the yet-to-be-open Crenshaw Metro Line to the airport,” Tarr said. “But until then, LAX has earned a spot at the top of our Worst Airports list – and we’re loathing it.”

Here are the other airports that made Fodor’s list. Let me know if you agree:

Best International Airport: Singapore Changi Airport

Best Airport for Shopping: London Heathrow

Best Airport for Foodies: Newark-Liberty International Airport

Best Tiny Airport: Jackson Hole Airport – Wyoming   

Fodor’s also gave awards to airlines

Best US Airline: Delta

Best Int’l Airline: Emirates

Best airline for plus-sized passengers: Jet Blue

Best Budget ‘Bougie’ Experience: Norwegian

Best Airline for Blowing your Budget: Etihad

Best Airline for Flying with Pets: American

Tiny Airline You Should Try: Air Dolmoti (Runner up: Safari Link)

Best Airline for Foodies: JAL

Best Airline for Cocktail Connoisseurs: Japan Airlines

Best Airline for Getting Sleep: JetBlue’s Mint

Best Airline for Flying with Kids: Qatar

Airline with the Friendliest Staff: Southwest

World’s Best Airports for 2019. And the World’s Cleanest Airport.

There are dozens of “Best Airports” lists that come out each year. Skytrax is one of the more notable lists that airports and, increasingly, passengers, pay attention to. That’s because the survey is based on extensive customer surveys and evaluates everything from check-in, arrivals and shopping to security and the experience at the gates.

Here are the Top 10 Airports for 2019.

  1. Singapore Changi Airport – winner for the 7th year in a row.
  2. Tokyo Haneda International Airport
  3. Incheon International Airport
  4. Hamad International Airport (Qatar)
  5. Hong Kong International Airport
  6. Chubu Centrair International Airport – (Nagoya, Japan; which recently opened a Seattle-themed 787 Dreamliner attraction)
  7. Munich Airport
  8. London Heathrow Airport
  9. Narita International Airport
  10. Zurich Airport

No U.S. airports made that top ten list, but on this list of the “bests” in other categories, Houston’s Bush International Airport won the inaugural award for World’s Best Website and Digital Services.

World’s Best Airport Dining : Hong Kong International Airport
World’s Best Airport Hotel : Crowne Plaza Changi Airport
World’s Best Airport Immigration Service : Hong Kong International Airport
World’s Best Airport Leisure Amenities : Changi Airport Singapore
World’s Best Airport Security Processing : Zurich Airport
World’s Best Airport Shopping : London Heathrow Airport
World’s Best Airport Staff : Narita International Airport
World’s Best Airport Terminal : T5, London Heathrow Airport
World’s Best Website & Digital Services : Houston Airports System
World’s Cleanest Airport : Tokyo Haneda Airport

Haneda Airport new International Terminal

A few other “Bests” of note:

Denver International Airport got the nod for Best Regional Airport in North America, while Vancouver International Airport took home the award for Best Airport in North America. And Seattle-Tacoma International Airport received the award for having the Best Airport Staff in North America.

See the full list of Skytrax 2019 awards here.

Best U.S. airports. Another celebratory list.

When it comes to travel, there are plenty of lists that claim to rank the best (and worst) airports, airlines, hotels, loyalty programs, etc.

Some are created by experts in the field. Others are the results of surveys (some scientific, some not). And still other are created (somehow) by companies hoping to get their names mentioned in a story.

Conde Nast surveys it well-traveled readers to put together its long list of travel bests each year.

Here’s their Top Ten list of airports for 2018:

  1. Indianapolis International Airport
  2. Portland Oregon International Airport (PDX)
  3. Bradley International Airport (BDL)
  4. Minneapolis-St. Paul International Airport (MSP)
  5. Tampa International Airport (TPA)
  6. Detroit Metro Airport (DTW)
  7. Phoenix Sky Harbor International Airport (PHX)
  8. Dallas/Fort Worth International Airport (DFW)
  9. George  Bush International Airport (IAH)
  10. Baltimore-Washington International Airport (BWI)

Any of your favorites on this list? Or any airports you think were robbed of a spot?