A new study out today finds that travelers are getting weary of battling the detours and delays caused by expansion projects at many airports.
According to the J.D. Power 2019 North America Airport Satisfaction Study, released today, overall passenger satisfaction with North American airports has risen only a single point (on a 1,000-point scale) year over year, following several years of steady improvement.
Satisfaction stagnates, but there’s hope
According to the report, the overall customer satisfaction score this year for North American airports is 762, up 1 point from 2018. The issue? Lower-than-average facility access scores, with larger numbers of travelers citing construction-related delays getting into and out of the airport.
But there’s hope. Airports that offer travelers relatively new facilities and improved security checkpoint experiences show up in this year’s study at the top of the list. And many airport construction projects around the country will soon be completed.
Take a look at the rankings:
In the mega category, Detroit Metropolitan Wayne County Airport ranks highest with a score of 786, followed by Minneapolis-Saint Paul International Airport at 779 and Las Vegas McCarran International Airport and Orlando International Airport tied for third at 777.
In the large category, Portland (Or.) International Airport ranks highest with a score of 833, followed by Dallas Love Field at 826 and Tampa International Airport at 822.
And in the medium category, Indianapolis International Airport ranks highest a score of 833, followed by Jacksonville International Airport at 831 and Buffalo Niagara International Airport at 829.