World’s Best Airports for Customer Service

When it comes time to go back to airports, it will be good to know which ones are doing a good job service and hygiene-wise.

Helpful clues come from Airport Service Quality Awards, given out by Airports Council International (ACI), which measures airports based on customer surveys.

The ASQ Awards are determined based on passenger feedback collected by the ACI program on the day that passengers travel. Each airport’s rating is based on 34 key performance indicators, such as access, check-in, security, stores and restaurants, and cleanliness of restrooms and overall facilities.

“ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world,” said ACI World Director General Luis Felipe de Oliveira in a statement, “This year more than any other, the awards recognize those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances.

Based on new hygiene-related questions added to the survey questionnaire, ACI has a new award this year: ‘Best Hygiene Measures by Region.”

Here are the North American airport winners in that category:

Hartsfield-Jackson Atlanta International Airport –
Louis Armstrong New Orleans International Airport

San Antonio International Airport –
Tampa International Airport

Toronto Pearson International Airport

Victoria International Airport, Canad

Here are the Airport Service Quality Awards won by airports in North America

Over 40 million passengers

Hartsfield-Jackson Atlanta International Airport

Toronto Pearson International Airport

25 – 40 million passengers

Baltimore-Washington International Airport

Detroit Metropolitan Wayne County Airport

15- 25 million passengers

Austin-Bergstrom International Airport 
Dallas Love Field Airport 

5-15 million passengers

Indianapolis International Airport 

John Glenn Columbus International Airport 

San Antonio International Airport 

2-5 million passengers

Greenville-Spartanburg International Airport 

Portland International Jetport (Maine)

Less than 2 million passengers

Victoria International Airport – Victoria, Canada

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