CrowdStrike airline waiver policies still in effect – at Delta Air Lines

There are still some system-wide airline cancelations and delays due to the CrowdStrike IT outage, but many airlines are back on track.

Delta Air Lines, though, is still having major issues getting things back on track.

On its website, Delta says:  

Delta people worked Monday to get the airline’s complex global operation back on track after cybersecurity vendor CrowdStrike’s faulty Windows update rendered IT systems of companies across the globe inoperable.”

But it will likely take a while.

On a hotel shuttle from San Francisco International Airport yesterday a woman lugged two suitcases into the van, plopped down and returned a call to a friend who had clearly left a “Where ARE you?” message.

“I’m fine, thank you, thanks for checking on me. I’ve been stuck at the airport for two days now and can’t get a flight out on Delta till at least Wednesday. And I can’t switch to another airline. People in the airport are freaked out, so I just decided to find a hotel with a pool and wait it out.”

The airline’s website still has its Global IT Outage Travel Waiver in effect through July 23 for all flights operated by the carrier. It may be extended.

Here’s Delta’s current travel waiver wording:

A travel waiver, which offers customers the ability to make a one-time change to their itinerary, is in effect. The fare difference for customers will be waived when rebooked travel occurs on or before July 28, in the same cabin of service as originally booked.”

The airline’s unaccompanied minor program is also on hold through at least July 23.

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