03/26/17
Leggings on a plane? Two girls traveling on an employee pass are told their attire isn't appropriate. Another passenger hears part of the conversation and tweets her outrage. The world piles on. The airline tries to explain.
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Complaints
All the latest articles about Complaints
11/03/11
Follow up on story of disabled vet who claims American Airlines did not assist her when she needed to use the bathroom on an airplane. →
11/23/10
TSA chief John Pistole apologized to man who ended up covered in urine after botched TSA pat-down.
And it's not just travelers irked by enhanced pat-downs: TSA workers stressed as well. →
07/22/10
Lots of airports are using Twitter as a tool to interact with travelers passing through. London’s Gatwick Airport has been one of them. Now the airport is kicking its social media program up a notch by integrating Twitter messages into the physical space of the airport. Throughout the day, Gatwick passengers will see this message →
06/12/10
Slamming doors, arguments in the hallways, blaring TVs and all-night parties. If you’ve spent much time in hotels you’ve probably had to contend with it all once or twice. In my Well-Mannered Traveler column on msnbc.com this week, you’ll learn how one hotel chain has come up with a novel way to deal with noisy →
04/29/10
(Denver Airport – courtesy Gregory Thow) A new set of DOT rules go into effect today promising a wide variety of protections for airline travelers. As I outlined in an msnbc.com column, Something for everyone in the DOT rules, these regulations offer quite a bit more than just the assurance that passengers will be let →
03/27/10
For my At the Airport column on USAToday.com this month, Airport wars escalate with attack ads aimed at rivals, I wrote about a new YouTube video about San Francisco International Airport, that features cameo appearances by SF Mayor Gavin Newsom and Marion & Vivian Brown, the kooky 83-year-old identical twins who have become beloved San →
02/20/09
United Airlines is putting the kibosh on calling in with complaints. Last week the airline confirmed that, come April, it will disconnect the phone line to a foreign call center contracted to field customer compliments and complaints. Customers with issues to discuss will still be able to call the airline’s general 800-number but, as anyone →