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Not everyone loves DOT’s new refund rule

Not everyone loves DOT’s new refund rule

04/27/24
Earlier this week, the US Department of Transportation (DOT) issued new rules requiring airlines to provide prompt refunds to passengers when flights are canceled or significantly changed; when bags are delayed; and when other purchased services are not provided. Until now, airlines defined how and if refunds were offered and defined what was a “significant […]

What’s there for you in DOT’s new tarmac-delay rule?

04/09/10
Yes, the Department of Transportation’s new rule taking effect April 29 promises stiff penalties for airlines that strand passengers inside idling airplanes for more than three hours. But look closer at the 81-page document detailing DOT’s new Enhancing Airline Passenger Protections rule, and you’ll find other regulations that apply more broadly. They require carriers to […]