Earlier this week, the US Department of Transportation (DOT) issued new rules requiring airlines to provide prompt refunds to passengers when flights are canceled or significantly changed; when bags are delayed; and when other purchased services are not provided. Until now, airlines defined how and if refunds were offered and defined what was a “significant […]
It’s been a while since we had a story about someone trying to pass off what is clearly a pet as an emotional support animal so that the pet will fly for free. Airlines tightened their policies on this after things got out of hand with passengers passing off badly behaved, dangerous, and obviously untrained […]
(Denver Airport – courtesy Gregory Thow) A new set of DOT rules go into effect today promising a wide variety of protections for airline travelers. As I outlined in an msnbc.com column, Something for everyone in the DOT rules, these regulations offer quite a bit more than just the assurance that passengers will be let […]
Yes, the Department of Transportation’s new rule taking effect April 29 promises stiff penalties for airlines that strand passengers inside idling airplanes for more than three hours. But look closer at the 81-page document detailing DOT’s new Enhancing Airline Passenger Protections rule, and you’ll find other regulations that apply more broadly. They require carriers to […]
Earlier this week, the US Department of Transportation (DOT) issued new rules requiring airlines to provide prompt refunds to passengers when flights are canceled or significantly changed; when bags are delayed; and when other purchased services are not provided. Until now, airlines defined how and if refunds were offered and defined what was a “significant […]
It’s been a while since we had a story about someone trying to pass off what is clearly a pet as an emotional support animal so that the pet will fly for free. Airlines tightened their policies on this after things got out of hand with passengers passing off badly behaved, dangerous, and obviously untrained […]
(Denver Airport – courtesy Gregory Thow) A new set of DOT rules go into effect today promising a wide variety of protections for airline travelers. As I outlined in an msnbc.com column, Something for everyone in the DOT rules, these regulations offer quite a bit more than just the assurance that passengers will be let […]
Yes, the Department of Transportation’s new rule taking effect April 29 promises stiff penalties for airlines that strand passengers inside idling airplanes for more than three hours. But look closer at the 81-page document detailing DOT’s new Enhancing Airline Passenger Protections rule, and you’ll find other regulations that apply more broadly. They require carriers to […]