While the U.S. Department of Transportation logged a record high number of complaints from airline passengers in 2020 – predominantly about ticket refunds – satisfaction with airlines now seems to be on the rise. That is according to the 2021 North American Airline Satisfaction Study from J.D. Power. The data for the study covers […]
Yes, the Department of Transportation’s new rule taking effect April 29 promises stiff penalties for airlines that strand passengers inside idling airplanes for more than three hours. But look closer at the 81-page document detailing DOT’s new Enhancing Airline Passenger Protections rule, and you’ll find other regulations that apply more broadly. They require carriers to […]
While the U.S. Department of Transportation logged a record high number of complaints from airline passengers in 2020 – predominantly about ticket refunds – satisfaction with airlines now seems to be on the rise. That is according to the 2021 North American Airline Satisfaction Study from J.D. Power. The data for the study covers […]
Yes, the Department of Transportation’s new rule taking effect April 29 promises stiff penalties for airlines that strand passengers inside idling airplanes for more than three hours. But look closer at the 81-page document detailing DOT’s new Enhancing Airline Passenger Protections rule, and you’ll find other regulations that apply more broadly. They require carriers to […]