While the U.S. Department of Transportation logged a record high number of complaints from airline passengers in 2020 – predominantly about ticket refunds – satisfaction with airlines now seems to be on the rise. That is according to the 2021 North American Airline Satisfaction Study from J.D. Power. The data for the study covers […]
While the U.S. Department of Transportation logged a record high number of complaints from airline passengers in 2020 – predominantly about ticket refunds – satisfaction with airlines now seems to be on the rise. That is according to the 2021 North American Airline Satisfaction Study from J.D. Power. The data for the study covers […]