Portland International Airport

More posh airport amenities

From my recent Bing Travel slide show, here are a few more posh airport amenities:


 

Offering travelers the world’s largest airport slide, a transit hotel with a roof-top pool and free foot massages, live entertainment, movie theaters and computer games, Singapore’s award-winning Changi Airport consistently tops the posh chart. Posher yet: five fanatically-tended-to themed gardens displaying, respectively, ferns, orchids, cactus, sunflowers and more than 1,000 live butterflies.

Posh perusing is available at Taiwan Tayoun International Airport, which now has a library with 2000 paper books and 400 e-titles for passengers on layovers. The much larger Airport Library at Amsterdam’s Schiphol Airport opened last year. The “sitting area with added value” offers a multi-media collection of books, films and music about Dutch history, culture, art and literature.

Maintaining a posh state of mind in transit is easier if you look and feel great. Thankfully, spas offering manicures, haircuts, facials and back, neck and foot massages are becoming commonplace in many terminals. At Finland’s Helsinki Airport, relaxation goes a step further: a Finnair-branded spa offers a choice of spruce, stone, steam or a traditional Finnish sauna.

They say music hath charms to soothe the savage beast. So can music relax stressed-out travelers? We think so. Especially if you catch one of the regular concerts offered at airports in Austin, Nashville, San Diego or San Francisco. The poshest airport musical act may take place at Portland International Airport, where John English (“The Voice”) delivers Frank Sinatra tributes twice-weekly.

For more, see the full posh airport amenities slide show on Bing Travel – or check back here tomorrow.

America’s got talent -at the airport

Milwaukee Airport_ Daniel Meek

Daneil Meek: TSA officer AND bagpiper

An artist, a baker and a bagpiper walk into an airport.

Is that the first line of a bad joke?

It could be. But it’s also a sampling of the hidden talents pursued by people who work at some of the nation’s airports. In some cases, only their colleagues reap the benefits, but from impromptu concerts to employee art shows, fliers across the country may encounter some fun and diversion in the midst of a stressful travel day.

Here’s the story I wrote about these talented airport workers for my At the Airport column in USATODAY.com.

When he’s not training for swim meets, Daniel Meek (above), the TSA administrative officer at Milwaukee’s General Mitchell Airport, plays the bagpipes (yes, in a traditional Scottish kilt) at events ranging from funerals to local, regional and national law enforcement ceremonies. “A group of TSOs [Transportation Security Officers] are going to ride motorcycles to the 9/11 ten-year anniversary ceremonies in Washington DC, and I’m going to join them with my bagpipes,” said Meek.

Special events at Los Angeles International Airport now often include a few tunes by a chorus of surprisingly sweet-voiced TSA employees. “Our goal is to put the human face of the TSA in the public. Not just the ‘Take off your shoes’ image,” LAX Terminal Screening Manager Raul Matute told me back in December as the group readied for holiday performances in several terminals.

LAX TSA CHOIR

LAX TSA CHOIR

At Denver International Airport, the contract manager can sing opera, the CFO plays trumpet, a member of the custodial staff leads an in-demand mariachi band and one of the customer service volunteers is a magician. “Maybe we should start a band or hold a variety show in the terminals each Friday,” said airport spokesperson Jenny Schiavone.

No joking around. Well, sometimes.

Don Steinmetz is a veteran Phoenix police sergeant assigned to Phoenix Sky Harbor International Airport, where he supervises explosive-detection dogs and their police partners. “At the airport, our job is to deter, detect and keep people safe,” says Steinmetz. Outside the airport, Steinmetz performs on the stand-up comedy circuit, where his job is to make people laugh. “At the airport there are thousands of people and so many diverse situations. So there are plenty of hilarious things I can talk about from a police officer’s point of view.”

Kelly McCarron, a JetBlue employee at San Francisco International Airport, also moonlights as a stand-up comic. She interacts with the public at ticket-counters and gates all day but, unlike Steinmetz, doesn’t put many work stories into her act. “People in the audience have usually been on the other side of the airport interaction and I’m usually in the role of the bad guy. So it’s hard to get them on my side.”

On the serious side, Debbie Ramirez, spends her days marketing and promoting Phoenix Sky Harbor. But in her spare time, she and her horses are on-call for the posse that helps with search and rescue efforts for the Maricopa County sheriff’s office. “People go out hiking in the mountains and get lost or in trouble,” says Ramirez. “We’ve rescued a lot of people, but sometimes we can only help families find closure.”

Aerobatics and other art

When he’s not on the job, Mark Leutwiler, the Security Operations Manager at Portland International Airport (PDX) can be found up in the air practicing aerobatic art. “When I was young I went flying with someone and we went upside down. That’s when I realized that’s what I want to do. Now I fly loops and rolls and spins as much as possible.”

One of Leutwiler’s co-workers, Pauline Nelson, oversees security access for much of the terminal building and de-stresses by cooking, baking and building decorated cakes. She’s taken first prize at the Oregon State Fair numerous times, but it may be her co-workers who reap the rewards. “Basically, there aren’t enough people in my household to eat all the things I cook,” said Nelson, “So I bring things to work all the time.”

Reno-Tahoe International Airport hosts an annual Employee Art Show and this year the exhibit featured about 100 paintings, works on paper, photos, sculptures, crafts and mixed media entries by 59 airport employees and their family members. Similar art shows, supported by the National Arts Program are held regularly at airports in Orlando, Minneapolis-St. Paul and Dallas-Fort Worth.

And while Boston Logan International Airport has an official photographer, airport spokesman Richard Walsh calls landside operations manager Rudy Chiarello “the airport’s official, unofficial photographer.” Chiarello has been a Massport employee for 35 years and has amassed thousands of photos, many of them of airplanes taken from out on the airfield. “I was one of those people who thought my pictures sucked,” said Chiarello, “But after 9/11, I wanted to promote aviation so I started uploading my pictures to airliners.net and got great responses. I never knew people would be so crazy about airline pictures.”

Then there’s Art Cozart, who has worked as a baggage handler for US Airways at Charlotte Douglas International Airport for the past 29 years. “About ten years ago I had coffee in the break room and drew a picture on the Styrofoam cup with a pen,” said Cozart, whose art training consists of a ‘filler’ class he took during his senior year of high school. Cozart kept doodling and now estimates he’s covered about 1000 Styrofoam cups with his artwork.

In October 2010, a selection of Cozart’s cups were displayed during the grand opening of Charlotte’s Mint Museum UPTOWN and now there’s a website featuring his creations. Mostly, though, Cozart says he just draws cups for friends and family and gives them away. “I’ve done animals, boats, airports, landscapes and people, including Marilyn Monroe, The Munsters, Dale Earnhardt, and Laurel and Hardy.” As for his choice of medium? Cozart explains, “I can draw on paper if I have to, but this helps keep cups out of the landfill.”

Airports want you to go away

File this under: you can’t win if you don’t play.

Several airports around the country are holding contests and drawings that include free airplane tickets as the prizes.

Indianapolis airport art

The deadline is Wednesday, Dec 1, 2010 to enter Indianapolis International Airport’s “Show us your favorite things @ IND” You Tube contest.

To enter: make a short video (three minutes or less) showing what you like best about that airport.

The airport will choose five finalists and post those videos on the airport’s YouTube channel for public voting.

The grand prize is a free trip to Orlando or Tampa. Two runners-up will receive flip camcorders.  Entries must be uploaded by midnight on December 1.  Official contest rules are posted at www.indcontest.com.

Las Vegas International Airport’s Korean Air ticket giveaway ends Dec. 8th, 2010 around noon Pacific time, so you still have about a week to enter your name for a chance to win one of two pair of round-trip tickets between Las Vegas and Seoul.

Portland International Airport is giving away a pair of tickets from Portland to Toronto as part of its Holidays Take Flight celebration.  Deadline entry is January 2, 2011.

Airplane with christmas bow

And Kansas City International Airport is giving away a pair of tickets Kanasas City to one of 44 nonstop destinations.

(See list – and rules here). Deadline to enter is January 10, 2011.

Good luck – and don’t forget to bring home some souvenirs for StuckatTheAirport.com.

Award-winning domestic airports

Congratulations to Portland International Airport (PDX) which has been chosen best domestic airport in Condé Nast Traveler magazine’s annual poll of business travelers.

The poll ranks U.S. and international airports (as well as airlines and hotels) in several categories, including ease of connections, customs/baggage/, food/shops/amenities, comfort and design, and perceived safety and security.

Portland has won this accolade in four of the last five years. Other airports in the top three: Reagan National Airport in Washington, D.C. and Tampa International Airport.

For a bit more information about the services and amenities at these airports, here are links to my USA TODAY guides:

Portland International Airport

Washington Reagan National Airport

Tampa International Airport

For a list of guides to 50 domestic airports – all winners in their own way – see the profiles I put together for the USA TODAY Airport Guides list.

And feel free to add your tips and comments about your favorite airport.

Tidbits for travelers: Holiday entertainment, free parking & more

Entertainment in Chicago

Airports around the country are expecting long lines and lots of extra travelers this weekend, but in Chicago, both O’Hare International Airport and Midway International Airport will be offering up some entertainment to help move things along.

Chicago airports feature Chicago Jazz Festival entertainment

To give travelers a taste of this weekend’s Chicago Jazz Festival, there will be live performances at both O’Hare and Midway on Friday, September 3 from 2 to 5 p.m. Look for the stages set up past the security checkpoints at O’Hare in Terminals 1, 2 and 3, and on the lower level Arrivals area in Terminal 5; and in the baggage claim area at Midway.

The Chicago Children’s Museum will also offer a workshop for kids at O’Hare’s “Kids on the Fly” play area in Terminal 2 on Friday, September 3 from 11 a.m. to 3 p.m.

Free parking in Tampa

And as Steve Huettel of the St. Petersburg Times reports, at Tampa International Airport airport officials have decided to continue offering free first-hour parking in both the short and long term garages.

“Currently, no matter how long drivers stay in the garage, the first hour is free. Under the new policy, it’s free only if drivers leave before the hour is up. Otherwise, they’ll pay $3 starting Oct. 15.”

Free is free though, and it’s good news that – for now – this perk is staying in place.

Saving energy in Portland

In Oregon, Portland International Airport has installed moving walkways that only move when someone approaches. Popular in Europe and Asia, the four energy-saving, auto-start walkways are in the pedestrian tunnels connecting the parking garage to the terminals and are said to be the first such walkways installed anywhere in the United States.

Portland International Airport auto-start moving walkway

Tidbits for travelers: Pink’s at LAX, $5 haircuts at PDX

Pink's Hot Dogs at LAX

Airport employee Timothy Ihle's recipe was chosen for the LAX International Dog

(Photo credit: Jay Berkowitz/LAWA photographer)

Hot dog fans rejoice. There’s now a branch of Pink’s Hot Dogs in the pre-security food court at the Tom Bradley International Terminal (TBIT) at Los Angeles International Airport. On the menu: the LAX International Dog, based on a “recipe” suggested by an airport employee.

And in Oregon, there’s now a branch of The Barbers at Portland International Airport.

The Barbers now at PDX

Look for the lighted barber pole

(Photo courtesy szlea, via Flickr Creative Commons.)

Like the company’s 16 other Pacific Northwest locations, the pre-security airport shop has an old fashioned barbershop appearance and offers haircuts, hot lather neck shaves and shoe shines.  (Still checking to see if the free popcorn served at other branches will be offered here.)  To celebrate the grand opening, haircuts are only $5 through August 15th. Another reason you – and your hair – should head to the airport early.

Portland International Airport loves cyclists

Despite all the rainy days, Portland, Oregon is known as one of the most bike-friendly and bike-able cities around.

Photo of bicycle

Stenciled bike-riders with personality are everywhere  –

Book-reading bicycle stencil Portland, Oregon

And the city makes it easy to take a bike on the MAX light rail train that runs to and from Portland International Airport, where there’s bicycle parking and easy access to a bike and pedestrian path.

Now the airport has added a welcome and very useful amenity just for cyclists: a bike assembly station where travelers can easily assemble and disassemble their bikes before and after flights.

Portland Airport bicycle assembly station

(Photo courtesy Portland International Airport)

And – here’s a nice touch – Travel Oregon and the Port of Portland have basic bike tools, such as a pedal wrenches and air pumps, available for check out.

Look for the bike assembly stations at Portland International Airport on the lower terminal roadway near the TriMet MAX station.  Check out tools and find out about local cycling activities at the State Welcome Center, near bag carousels 5 and 6.

Tidbits for travelers: Junk to Funk at PDX; Dillinger at BWI

Here’s some fun stuff to look at airports on either side of the country:

At Oregon’s Portland International Airport the Junk to Funk exhibit features couture fashion made from recycled and reused materials – and trash.

“Kitty litter bags become a suit; vinyl records are reborn as sequins; coffee filters have an afterlife as the layered ruffles of an evening gown; miniblinds bend magically into a spunky dress.”


You can see these fashions through September 2010 on Concourse E.

And the National Museum of Crime & Punishment in Washington, D.C. has made it possible for Baltimore/Washington International Thurgood Marshall Airport (BWI) to display the getaway car once owned by notorious bank-robber John Dillinger.

This 1933 Essex Terraplane is on display in Southwest Airlines’ Terminal A/B at BWI Marshall Airport

PDX workers find good use for abandoned luggage

Here’s a nice story I found in this month’s PDXaminer, a newsletter for the people who work at Portland International Airport (PDX)

Two employees from Portland Habilitation Center (PHC), the company that provides the janitorial services at the airport, came up with an idea that does something nice for kids going into foster care while recycling luggage that police have determined is neither lost or stolen, but for one reason or another, abandoned at the airport.

Instead of throwing all that luggage away, the PHC employees donate some pieces to Oregon’s Department of Human Services Foster Child program so a kid who ends up in foster care with his or her belongings in a paper bag can at least have a suitcase where they can keep their stuff.

(Courtesy PDXaminer)

Good thinking!

Airports discover courtesy can help the bottom line.


Noticed some extra nice lately?

For airport employees around the country, courtesy and empathy are becoming part of the basic job description.  Not just because those are nice traits in workers, but because in these belt-tightening times, airports are hoping better customer service can help shore up the bottom line.   In my Well Mannered Traveler column this week on MSNBC.com, I take a look at some of the ambitious customer service programs underway at airports around the country. Here’s a preview.

Polite in Portland

Oregon’s Portland International Airport (PDX) regularly wins awards for its services and maneuverability.  But customer relations manager Donna Prigmore says that’s just not enough anymore. “The economy being what it is, we can’t afford to lose passengers.”  So this month the airport rolled out a “roadway to runway” initiative that challenges everyone who works at the airport, including taxi drivers, TSA staff, and shop employees, to be nicer.  Those who do, can win prizes.

Mindful in Minneapolis

The Minneapolis-St. Paul International Airport (MSP) also regularly wins award for its services and amenities.  Volunteers staff eight information booths but, as you know, not everyone will stop to ask for directions.  So the airport is training a team of roving ambassadors whose job it will be to approach passengers who seem like they could use a bit of assistance.

Lessons at LAX, Plans in Pittsburgh

Around the country, many other airports have signed up for the Tom Murphy’s Resiliency Edge program, which is based at New York’s Fordham University. Scores of workers at the New York City-area airports (Newark Liberty, JFK, and LaGuardia) have already taken the course, which teaches employees strategies that can help them deal – calmly and effectively – with passengers who are apt to be stressed out, clueless, irate, confused or, often, all of the above.  I had the opportunity to sit in on one of the classes at Los Angeles International Airport (LAX), and watched a role-playing exercise that pitted a gaggle of needy and insistent passengers against a customer service employee.  Murphy’s advice to the class: you can’t solve every problem but try to be empathetic, a good listener, adaptable, and a creative problem solver.  “If you can do that well,” says Murphy, “You’ll be more resilient, less stressed yourself, and better able to neutralize the irritations in a customer’s experience. We call that N.I.C.E.”

During the recent winter storms, nice-training benefited some arriving passengers at Pittsburgh International Airport (PIT). Late on a snowy Friday night, planes were still landing and passengers were still arriving, but taxis and hotel shuttle buses had stopped running.  Instead of allowing about 125 people to spend the night stuck at the terminal, several airport workers arranged for one of PIT’s employee buses to drive those travelers to area hotels. “It will cost the airport a couple of hundred bucks to cover that,” airport executive director Brad Penrod to me, “But they saw a problem, solved it, provided a needed customer service, and created a great deal of good will.”

Nice!

Have you noticed airport employees going out of their way to be nice? Please share you story.