Pittsburgh International Airport

PIT Airport creates space for nursing moms

PIT Nursing Lounge

Pittsburgh International is the latest airport to offer traveling moms access to a clean, comfortable and dedicated space to breastfeed, use a breast pump and care for young children.

PIT NURSING LOUNGE 2

Nursing lounge at PIT Airport

The lounge is located on Concourse C, across from Kidsport, by one of the airport’s two Andy Warhol exhibits.

Other airports with dedicated spaces for nursing moms include Burlington International, JFK’s JetBlue terminal, Newark Airport’s Terminal B, LaGuardia Terminal B (Concourse A), and General Mitchell International in Milwaukee, which all have stand-alone Mamava lactation stations.

mamava at NY Airports

Mamava stand-alone lactation pod at JFK Airport – JetBlue Terminal

Chicago Midway, Dallas Love Field, Minneapolis-St. Paul, Phoenix Sky Harbor and San Francisco International Airport are among the other airports that now have special spaces set aside for nursing moms as well.

Nursing room at Dallas Love Airport

Nursing lounge at Dallas Love Field

Not flying? You can still shop at PIT’s AIRMALL

PIT AIRMALL CUPCAKES

Remember the days when the amenities at most airports consisted of generic news and gift stands offering magazines and snacks, such as hotdogs rotating under a heat lamp, at outrageous prices?

Those days are gone – for a long list of reasons – but thanks in no small part to the AIRMALL at Pittsburgh International Airport, which introduced the concept of an eclectic mix of shops right in the terminal and the promise of regular mall pricing – way back in 1992.

PIT’s AIRMALL recently got a $10 million overhaul and the central core of the terminal now has 25 restaurants and bars, 35 specialty retail shops – including luxury brands such as Armani and Hugo Boss – and 10 news and gift stores.

Here’s a full list

The shops and restaurants are all post-security and usually you have be flying somewhere to gain access. But on Saturday, December 6, PIT airport is inviting everyone to come by and to shop and eat and hang out from noon until 6 p.m. – whether they’re flying or not.

There will be discounts and special offers, free parking, entertainment and, of course, Santa.

What’s the catch? If you plan on going, you’ll need to register ahead of time so you can get through security.

Click here to learn more and to register

One bag? Use the express lane at PIT airport

Supermarkets have them, so why not airports?

(From my story on msnbc.com’s Overhead Bin)

Air travelers trying to avoid checked luggage fees by taking along extra – or extra large – carry-on bags often clog up the works at security checkpoints.

But passengers flying out of Pittsburgh International Airport now have incentive to pack light and check those bags.

As of Tuesday, September 13, 2001, travelers with just one carry-on item are able to breeze through the airport’s new Express Security Lane, believed to be the first of its kind in the nation.

“Traffic has been increasing at our airport, and the checkpoint lines have been getting longer. This could pull up to 25 percent of the people out of the longer line and improve everyone’s experience,” said Bradley Penrod, executive director/CEO for the Allegheny County Airport Authority.

The express line received approval from the Transportation Security Administration and will be staffed by security officers who will send passengers with both a carry-on bag and another item, such as a computer bag or purse, to one of the other, non-express, checkpoint lines. Jackets will be allowed, but not carry-ons larger than 22″ by 14″ by 9″.

“The program at Pittsburgh International Airport is one example of TSA partnering with airports to improve the passenger experience, while providing world-class security,” said TSA spokesperson Greg Soule.

Frequent flier and registered traveler programs already promise some travelers a quicker path to the secure side of many of the nation’s more than 450 commercial airports, but Pittsburgh airport officials believe they’ve come up with a novel, universally accessible idea.

“Even TSA couldn’t confirm we were the first airport to do this,” said Penrod. “But we expect if it works here, other airports will start offering express lanes as well.”

Fresh Andy Warhol work at PIT airport

Heading to Pittsburgh?

The Andy Warhol Museum has freshened up its exhibition at Pittsburgh International Airport.

Look for four Muhammad Ali prints, six Camouflage prints and four Truck prints along with two of Warhol’s wallpapers – Self-Portrait and Cow – and two display cases of photos and Warhol memorabilia on Concourses C and D in the airside terminal.

At the airport: snow happens.

In February 2010, snowstorms so inundated Baltimore-Washington International Thurgood Marshall Airport that outside help was needed to cart all the snow away.

Luckily the snow-moving experts at Liberty Mountain Resort and Conference Center were willing to come over and help out with their Bully 600 ski slope and trail grooming vehicle.

BWI AIRPORT snow removal

A creative solution to an icy problem and, as I found out for this column in USATODAY.com – Winter survival strategies from [some of ] the USA’s snowiest airports – not unlike the snow-situations airports around the country must face each winter.

Pittsburgh Airport clearing snow


Clearing snow at Pittsburgh International Airport

Like the plowed snow at many airports, registrations for the 45th annual International Aviation Snow Symposium are beginning to pile up.

Held each April, most often in snowstorm-prone Buffalo, the symposium bestows awards on airports that excel in battling the white stuff and offers airport staff a chance to chill out and swap war stories about what went right or wrong, weather-wise, during the previous winter.

So far this season, storms have triggered the cancellation of thousands of flights and forced the temporary closing of many airports. That means there’ll be plenty to talk about at this year’s conference, as attendees try to take in tactics to make you less likely to get stuck at an airport next winter.

But when it comes to operations in unforgiving winter weather, not all airports are created equal.

Art. Not science.

“It’s not a science. There’s no book out there called Airport Snow Removal for Dummies,” says Paul Hoback, maintenance director for the Pittsburgh International and Allegheny County airports. “It’s more of an art.”

“Experience helps,” adds Hoback. “Our people have to know how to treat different types of precipitation and how to react to wind speed and wind direction so they don’t push the snow off the runway and have it blow right back on. They also have to understand what different types of ice and snow might do when they hit the ground.”

That knowledge, good planning and communication and the right equipment were all in place at Pittsburgh International Airport (PIT) last February 5th when a storm dumped more than 20 inches of snow at the airport.

“The storm was too much for many airports in the Northeast,” says Hoback, “And even we ended up closing for 17 hours. Our crews took that as a defeat but fought to get the airfield back open so that one or two airplanes with transplant organs aboard could land.”

For its efforts during that storm, Pittsburgh airport won one of a coveted Balchen/Post Awards at last year’s International Aviation Snow Symposium. Dulles International Airport, Chicago O’Hare and the Greater Rochester International Airport took home first-place awards as well.

Equipment helps

Boston Logan Vammas snow machines

Boston Logan International Airports Vammas machines in action

At Boston Logan International Airport, which won a Balchen/Post Award in 2009, airport spokesperson Richard Walsh says, “We consider snow a four letter word. We go out there and battle storms to the end.”

Logan was closed for a just a few hours last Wednesday during a storm that dumped heavy snow on parts of New England. In Logan’s corner during that storm: a snow plan, determination and eleven, 68-foot long Vammas snow machines, each a giant plow, sweeper and blower rolled-into-one. When working in unison, airport officials boast that the Vammas fleet can clear a 10,000 foot runway in less than 15 minutes.

Buffalo Niagara International Airport snow plow

Snow plow shoot plumes of snow at Buffalo Niagara International Airport

Buffalo-Niagara International Airport, which hosts the annual aviation snow symposium, has won the Balchen/Post award multiple times. And although it gets an average of more than 8 feet of snow a year, it’s been more than three years since BUF has had to close due to snow.

“At the first snowflake we’ll send out a whole fleet of broom trucks to immediately begin brushing the pavement,” says airfield superintendent Tom Dames. “When snow piles up, we also have monster truck snow blowers that churn up snow and spit it out into the fields away from the runway. It looks a lot like fireboats shooting out plumes of water; except these are huge plumes of snow.”

Do-over in Denver

A few years back, Denver International Airport learned some important snow lessons the hard way.

Denver Airport clearing snow

Denver Airport has a new approach to snow removal

In 2006, just days before Christmas, Denver got hit with a blizzard that dumped 22 inches of snow in a 24-hour period. “The airport was closed for 22 hours,” says Mark Nagel, Denver Airport’s Acting Deputy Manager of Aviation. “It took us that long to clean up and get a couple of runways and our ramps clear.”

3,000 passengers spent their Christmas stranded at Denver airport that year. Nagel says “No one was too thrilled. We did kind of receive a black eye for that because it took us so long to recover.”

The problem was too big to sweep under a pile of snow. Instead, a consultant was hired; a study was conducted and DIA learned that, when it came to snow, the airport was inefficient, unorganized, understaffed and armed with not enough equipment.

The fixes included retraining, reorganizing and reassessing snow removal priorities. And now, like other airports, DIA has a snow committee that meets year-round with airlines, the FAA and other airport stakeholders to make sure the snow control plan is realistic and up-to-date.

Denver International Airport has also invested millions of dollars in new equipment and switched from single-function to more modern multi-function machinery that can plow and sweep at the same time. “So instead of taking 45-minutes to an hour to clear a runway, we can now do it in less than 15 minutes” says Ron Morin, Denver Airport’s Director of Aviation Field Maintenance.

And instead of having a single snow team, the Denver airport now has eight; each with a dedicated function. Team members were offered the chance to name their machines, but they asked instead to name their teams. Now, whenever it snows, you’ll see the Snow Cats, the Marauders, the Taxi Way Tuxedoes, the Blizzard Busters, the Deice Men Cometh, the Ramp Rats and the Snow Dawgs taking care of business.

Advice from Anchorage Airport and Mother Nature

Anchorage Airport

Anchorage Airport has never closed due to snow


Anchorage International Airport has won the Balchen/Post award four times and is always ready for snow. “Our snow season lasts from October through mid-April,” says Airfield Maintenance manager Dan Frisby. “At other airports it will snow and then melt. Here, the snow can stick around all year long.”

Frisby and assistant manager Zaramie Lindseth know the airport has been closed due to volcanic ash, a windstorm, the 1964 earthquake and, like other U.S. airports, for a few days after 9/11. But they can find no records that show the airport has ever been closed due to ice or snow.

In addition to having the right equipment, Frisby says it’s important that airports maintain their equipment and not skimp on the cost of crews and supplies. “Some airports try and hold back on the chemicals. And it just bites you. You’ve got to go into attack mode when a storm starts and use the chemicals as they were designed.”

No matter how well an airport prepares, though, sometimes snow happens and there’s really nothing anyone can do.

“When Denver International Airport opened, it was touted as the all-weather airport,” says DIA’s Mark Nagel. “They said ‘We’ll never close.’ But we’ve learned the hard way that you have to respect Mother Nature and balance safety with the goal of staying open.”

All photos courtesy of the featured airports. Thank-you.

Do you know an airport that does really well in the snow?  Let us know!

Souvenir Sunday: best airport souvenirs of 2010

London Airport souvenirs

Each Sunday here at Stuck at the Airport is Souvenir Sunday – a day to celebrate the fun, inexpensive and offbeat items you can find at airports.

Today we take a look back at the some of the best airport souvenirs featured this year; a reminder that there’s still time to do your holiday shopping at the airport.

At London’s Heathrow Airport these bus banks were adorable; London souvenirs

But I came home with several of these Beatles tote bags, although no one can convince me that’s Ringo.

Beatles tote bag

Meet the (scary-looking) Beatles

At Boston Logan International Airport, I found lovely lobster hats – and a shop clerk willing to get her picture taken as a model:

Lobster Hat

Gebra models lobster cap for sale at Logan Airport

At the new international terminal at Tokyo’s Haneda Airport, I spent way too much time at the store entirely devoted to Hello Kitty:

Hello Kitty store Haneda Airport

And at Pittsburgh International Airport, I scooped up a (yummy) chocolate hockey puck:

PIT Chocolate hockey puck

Corny Cob – a big seller at the Eastern Iowa Airport in Cedar Rapids – definitely makes the list in this year’s Souvenir Sunday favorites:

airport souvenir

But my favorite airport souvenir remains the line of SUX souvenirs from the Sioux Gateway Airport:

SUX post card from Sioux Gateway Airport

Greetings from SUX

Do you shop for souvenirs when you’re stuck at the airport?

If you find something that’s inexpensive (about $10), offbeat and “of” the city or region, please snap a photo and send it along.

If your souvenir is featured on Souvenir Sunday, you’ll receive a special airport souvenir.

Friday is Customer Appreciation Day at Pittsburgh Airport

People are generally nice at Pittsburgh International Airport, but on Friday, morning December 3rd they’re going to be extra nice.

PIT Customer Appreciation

That’s because on Friday, from 10 a.m. until noon, it’s customer appreciation day at the airport.

In addition to live music and tree decorating in the pre and post-security areas, you’ll find many airlines and car rental agencies hosting activities at their counters and airport ambassadors handing out candy canes and cookies. Anyone who makes a donation (of any amount) to United Way will get a chance to spin a prize wheel for some of the great gifts donated by airport merchants.  Many airports shops will be having special discounts and promotions as well.

Why is the airport being so nice?  Pittsburgh International Airport has trained hundreds of its employees in Resiliency Edge’s N.I.C.E. (Neutralizing Irritations Customers Experience) program, which is designed to solve customer problems.  So having a customer appreciation day is, well, just nice!

To find out more about Pittsburgh Airport’s customer appreciation day and see a list of discounts and specials being offered by various shop,see the notice on the  PIT website.

If there’s any chance you will be at the airport, be sure to print out the page – some extra discounts are being offered to those who show the N.I.C.E. day notice.

Souvenir Sunday at Pittsburgh International Airport

Each Sunday here at StuckatTheAirport.com is Souvenir Sunday – when we take a look at some of the fun, inexpensive (under $10)  items you can buy at airports.

I found this week’s treats at Pittsburgh International Airport (PIT):

PIT Chocolate hockey puck

This chocolate hockey puck was cute and tasty, but these Steelers stickers – for sale at the airport Rite Aid for just $2.19 – were by far the best deal.

Steelers Stickers

But my favorite item for this week’s Souvenir Sunday has got to be these jars of “Pittsburgh Penguin Poop” candy  – another entry in our growing list of “poop” candy sold at airports.

PIT airport penguin poop

Have you spotted a great souvenir while you were stuck at the airport?  If it cost less than $10, is “of” the city or region and is, ideally, a bit offbeat – please take a photo and send it along. Your souvenir may be featured on a future edition of Souvenir Sunday.

Five reasons to appreciate Pittsburgh International Airport

Chocolate hockey puck from PIT

Despite the van driver’s assurance that we’d get stuck in rush hour traffic, I arrived at Pittsburgh International Airport yesterday with plenty of time to poke around before my flight.

Good thing. Because in addition to the free internet access, there really are plenty of reasons to appreciate spending time at this airport.

Here are just five of them:

The dinosaur

Dinosaur at PIT

The shopping.  Plenty of it – and a shoe store. Enough said

Nine West shore store at PIT

The mobile by Alexander Calder in the center core.  This is a great art treasure to have at the airport.

Alexander Calder mobile at PIT

The shrine to Mr. Rogers, who filmed his long-running running TV show in Pittsburgh.

Mr Rogers shrine at Pittsburgh Airport

And, just across the way, a wall covered in Andy Warhol self-portrait wallpaper, along with several pieces of his artwork.

Andy Warhol Wallpaper at PIT

Party at Pittsburgh International Airport

To celebrate five years of service to Pittsburgh International Airport (PIT), Southwest Airlines will be throwing a little party at its PIT gates starting at 10 a.m. on Tuesday. Gate games and decorations are promised, but with Southwest, well, you never know quite what will happen.

Even without a Southwest party, Pittsburgh Airport has a few special amenities worth applauding.  There’s this giant  aluminum and iron mobile by Alexander Calder suspended over the air-side central atrium:

PIT also has free Wi-Fi, exhibits from The Andy Warhol Museum, a T-Rex model on loan from the Carnegie Museum of Natural History, and an exhibit honoring Fred Rogers of Mister Rogers Neighborhood.