People are generally nice at Pittsburgh International Airport, but on Friday, morning December 3rd they’re going to be extra nice.
That’s because on Friday, from 10 a.m. until noon, it’s customer appreciation day at the airport.
In addition to live music and tree decorating in the pre and post-security areas, you’ll find many airlines and car rental agencies hosting activities at their counters and airport ambassadors handing out candy canes and cookies. Anyone who makes a donation (of any amount) to United Way will get a chance to spin a prize wheel for some of the great gifts donated by airport merchants. Many airports shops will be having special discounts and promotions as well.
Why is the airport being so nice? Pittsburgh International Airport has trained hundreds of its employees in Resiliency Edge’s N.I.C.E. (Neutralizing Irritations Customers Experience) program, which is designed to solve customer problems. So having a customer appreciation day is, well, just nice!
To find out more about Pittsburgh Airport’s customer appreciation day and see a list of discounts and specials being offered by various shop,see the notice on the PIT website.
If there’s any chance you will be at the airport, be sure to print out the page – some extra discounts are being offered to those who show the N.I.C.E. day notice.