kids travel

2014 round-up of best new airport amenities

Aeroplane-Hat-Alice White

Convenience is king for travelers hoping to spend as little time as possible in an airport. But for those who must hang around a while, it’s amenities that matter.

And during 2014, airports around the country introduced a wide variety of very welcome amenities for travelers.

Here’s the round-up I put together from my ‘At the Airport’ column on USA Today.

More ways to get to and from the airport – legally

Airports around the country are struggling to work out policies and permitting programs for on-demand rideshare services such as Uber, Lyft and Sidecar. The services are currently banned at several airports, but in September Nashville International Airport became the first U.S. airport to officially recognize Uber and Lyft and in October San Francisco International signed agreements with Sidecar, Lyft and UberX. A few other airports have issued permits to some Transportation Network Companies as well, and we’ll likely see this amenity added to the ground transportation options at other airports during 2015.

‘Drinks on the go’

Nashville Intl smaller

This year, Nashville International Airport (BNA) introduced “drinks on the go.” Thanks to an airport-wide beer and liquor license, passengers no longer have to sit at the bar or in a restaurant to enjoy their alcoholic beverage but can take it with them anywhere in the secure side of the terminal.

Pot and airports

Pot amnesty box installed at Colorado Spring Airport this year. Not much use, but plenty of social media mentions. Courtesy of the airport.

During 2014, shops selling recreational marijuana became legal in both Colorado and Washington and the airports in those states had to decide how – or if – they’d go about enforcing rules prohibiting passengers from taking pot to and through security checkpoints and onto planes.

Most put up signs reminding passengers of the federal laws governing travel across state lines with marijuana – or did nothing – but in January, Colorado Springs Airport installed a pot amnesty box at the security checkpoint. Few travelers seem to be using the box to dispose of unused pot, but with images of the amnesty box being snapped and shared, the airport’s social media profile is certainly higher.

Airport workouts

Travelers can rent a bike at BWI airport and ride  along the BWI Trail. courtesy BWI

During 2014, SFO airport opened its second yoga room (in Terminal 3, Boarding Area E) and following last December’s opening of a yoga room at Chicago O’Hare International Airport, in September Chicago’s Midway International Airport got a yoga space as well.

In July, Philadelphia International Airport partnered with a local fitness equipment retailer to install stationary exercise bikes at several locations throughout the airport and this year Phoenix Sky Harbor International Airport was among several airports adding marked walking paths inside (and sometimes outside of) its terminals.

For those who would rather exercise outdoors, in August bike-share company Zagster installed a rack of 10 reservable bikes in a rack outside the international terminal at BWI Marshall. For $5 (good for 12 hours), passengers can borrow a bike and ride it around the 12.5-mile scenic outdoor trail that encircles the airport.

Wi-Fi milestones

Travelers have come to expect unlimited complimentary Wi-Fi at airports, and in 2014, the Houston airports (IAH and HOU) and Hartsfield-Jackson Atlanta International Airport joined the team of major airports that provide this much-appreciated amenity.

JetBlue has offered complimentary unlimited Wi-Fi in Terminal 5 at JFK for a while now, but earlier this year the Port Authority of New York and New Jersey announced its intention to offer free 30-minute Wi-Fi sessions for all travelers at JFK, Newark Liberty and LaGuardia airports.

The Port Authority and Wi-Fi provider Boingo are still working on those plans, but in a statement earlier this week said that free Wi-Fi will be available in at least one terminal at JFK, Newark Liberty and LaGuardia airports by month’s end, with the free 30-minute service at all terminals anticipated by the end of the first quarter of 2015.

“Complimentary 30-minute Wi-Fi sessions are now available in JFK Terminal 4 and Newark (EWR) Terminal C, with free service on target to be available at LaGuardia’s Central Terminal Building by month’s end,” according to a Boingo spokesperson.

Events

In 2014 Reno-Taho International Airport gave out free compliments on National Compliment Day.

To show off a $10 million reboot of the shops and restaurants in the post-security AIRMALL at Pittsburgh International, PIT airport invited non-ticketed visitors to come out for a one-day holiday event in early December. More than 1,500 people attended the event, which may be repeated, and “someone tweeted us asking why the San Antonio airport can’t do the same,” said PIT spokeswoman Alyson Walls.

On National Compliment Day (January 24), the staff at Reno-Tahoe International Airport set up a booth to dispense kind words to passengers. Some travelers were complimented on their choices of glasses, colorful scarves and boots, said airport spokeswoman Heidi Jared, “and booth volunteers even admired a gentleman’s ‘confident gait’ as he rushed by.”

Let’s hope the smart, charming and lovely volunteers at RNO set up that booth again this year.

Airport trading cards

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As a gift to aviation geeks and collectors everywhere, in September, more than 20 airports around the country teamed up to create the North American Airports Collectors Series of trading cards. Each card has an iconic image of an airport on the front, fun factoids about the airport on the reverse, and are being distributed in the terminals of participating airports. Twenty-three cards are currently in the series, with Phoenix Sky Harbor International Airport set to begin distributing its trading card after Christmas.

And then there are amenities that aren’t necessarily airport firsts, but are proud 2014 additions for the airports that have installed them.

Seattle-Tacoma International, for example, is proud that during 2014, it not only added handy cup holders to many seating areas, but brought branches of two iconic local brands, Metsker Maps and indie music label Sub Pop, into the airport.

New kids play area at STL Airport has a rental car center

Lambert-St. Louis International Airport is still giggling with delight over the children’s play area that opened in May. The 1,500-square-foot Magic House not only has a kid-sized plane and an air traffic control tower with a slide, it has car rental counters, a luggage conveyor belt and an airport screening area with a pretend x-ray machine.

At Denver International Airport -Passengers interact with the new Open Windows display

Denver International Airport is proud of the popular water bottle refill stations it installed throughout the airport terminals this year, the new on-airport pet boarding facility, and its just-plugged in “Open Windows” experimental interactive digital customer experience on Concourse B that combines 128 LED rings of light and a 3D motion-detection camera to create an 11-foot-tall interactive tower of lights that react to a person’s movement.

Did I miss your favorite new airport amenity from 2014? Please add it in the comments below.

Souvenir Sunday: Junior Wings

Each Sunday StuckatTheAirport.com takes a look at the souvenirs you can get when you’re stuck at the airport.

This week, the souvenirs come from the sky, courtesy of Fly the Branded Skies, an airline-focused website that has a section devoted to the junior wings just about every airline used to hand out to young passengers.

Delta and a few other airlines still do hand out junior wings, but instead of metal the modern-day wings are plastic or, in some cases, merely a sticker.

JetBlue’s summer reading program

JetBlue and PBS kids have rolled out a fun literacy program that will not only entertain kids, but help keep the cabin noise level in check.

The program has several elements, but here at StuckatTheAirport.com we’re most pleased to learn that kids on JetBlue flights this summer will receive a free activity kit with reading games, including this fun word find exercise.

Kids and their parents can also download a reading activity kit, create a summer reading list, log reading minutes and do other activities. And for every reader that registers on SoarwithReading.com, JetBlue will make a book donation to a child through First Book, up to 10,000 books.

Soar with Reading will also be giving $10,000 worth of children’s books to one community’s library. Another library will receive $2,500 worth of books and five other libraries will receive $500 worth of books, courtesy of Random House Children’s Books and JetBlue. You can nominate a library and, as a reward, be entered to win a vacation package to the Bahamas.

So it’s win-win-win all around.

Don’t leave your kids at Zurich Airport

 

Playroom_nursery Zurich Airport

When I walked into this bright playroom at Zurich Airport, it was hard to tell who was happier:

Two-year old Mattia, who was happily playing with the toys and stuffed animals in the room, or his dad, Stefano Schiavon, who was sitting quietly watching his son play.

“We flew in from Washington and have a long layover before our flight to Venice,” said Shiavon, “When I found the airport had this play area, I almost cried.”

Who could blame him?

Lots of airports have small play areas for children. In the United States, these spaces range from a corner with an activity table or two to larger spaces, such as O’Hare’s Kids on the Fly center, with aviation-themed climbing structures.

Zurich Airport not only has special play areas for children, the free facilities have lockers, lots of toys and dolls, books, computer games, painting supplies and building sets.

A separate room is a nursery, with diaper-changing tables, baby care products, cribs and rooms for breastfeeding. There’s also a kitchenette with a hotplate, microwave oven and cutlery so parents can fix a snack for their kids.

The staff on duty is multilingual and there to make sure to make sure everyone is playing safely and to help out with flight information and assist  with minor problems.

“Parents must stay with their children. It’s not a daycare,” my airport guide told me, “People can’t leave their kids here and go off shopping or on a 10-day trip.”

Although you can see how they may be tempted….

Play area at Zurich Airport

 

Zurich Airport has two Family Service areas:
In the Transit A area, between the entrance to gates 60-69. Hours: daily, 6:30 a.m. to 9:30 p.m;
and on Pier E, level 3, above gate E45. Hours: 7 a.m. to 1 p.m.

Zurich Airport family room

Look for Santa at Indianapolis International Airport

North Pole ice santa

You may still be eating Thanksgiving leftovers at your house, but at Indianapolis International Airport they’ve already moved on to Christmas.

On Saturday, Santa Claus will arrive at the airport at 11 a.m. and hang out for a few hours in the airport’s pre-security Civic Plaza.

While he’s there, he’ll pose with kids for free digital pictures.  There will also be a cookie and ornament-decorating station as well as a chance to enter to win tickets for entry to the Children’s Museum of Indianapolis and other attractions. And everyone who enters the contest ‘wins’ free parking.