Southwest Airlines

Snaps from Southwest Airlines’ new Terminal 1 at LAX

Southwest Airlines has a new and improved 13-gate Terminal 1 at Los Angeles International Airport.

The $516.7 million overhaul brings lots more light and seating, a more efficient centralized screening checkpoint and all new dining and retails outlets.

I was on hand for the celebration. Here are some snaps from the day:

 

Ribbon cutting for Southwest T1 at LAX

LA Mayor Eric Garcetti, Southwest CEO Gary Kelly and Danny Trejo at Trejo’s Taco first airport branch.

In additon to Trejo’s Tacos, the dining and retail outlets include Urth Caffe, Cassell’s Hamburgers, Reilly’s Irish Pub, Rock & Brews, and Beaming Organic Superfood Cafe as well as Be RElax, I Love L.A., Treat Me Sweet, New Stand newstands, and SOL Surf. 

 

Courtest LAX

LA Original is the first shop passengers encounter when they leave the checkpoint and take the escalators up to the terminal. The shop showcases LA-branded locally designed, assembled or manufactured goods. Proceeds go to supporting the Downtown Women’s Center’s “Made by DWC” program that teaches job training and maker skills to women transitioning out of homelessness.

In addition to rotating art installations, the new Southwest T1 at LAX features this specially-commissioned, photo-friendly piece by Pilar Castillo.

Marvin Earl brings his complimentary shoe shine service to Southwest T1 at LAX. Morris Biggers was  delighted to be the first customer.

More snaps and info on Southwest’s new T1 at LAX to come.

(All photos by Harriet Baskas, except where noted.)

Southwest Airlines tighens rules on emotional support animals

Southwest Airlines is the latest airline to tighten its policies on passengers traveling with trained service and emotional support animals.

The new rules go in to effect Monday, September 17, 2018.

Under Southwest Airlines’ new rules, each customer will only be able to travel with one emotional support animal (or ESA) and ESAs will be limited to only cats and dogs.

During travel, the airline will always require each ESA to be kept in its carrier or be kept on a leash.

Customers traveling with ESAs will continue to be required to present a complete, current letter from a medical doctor or licensed mental health professional on the day of departure.

As part of these new policies, Southwest is also recognizing fully-trained psychiatric support animals (PSAs) as trained service animals.

The airline said it informally accepted PSAs as trained service animals in the past. Now the airline will formally accept this type of service animal. PSAs are animals that are specially trained to perform a task or work for a person with a mental health-related disability. To travel with these animals, the airline will require only a credible verbal assurance.

When it comes to traditional trained service animals, Southwest says it is going to adopt the DOT guidelines and accept only dogs, cats, and miniature horses.

“For the health and safety of our Customers and Employees, unusual or exotic animals will not be accepted,” the airline said in a statement and, “As is the case today, the Customer with the disability must be able to provide credible verbal assurance that the animal is a trained service animal.”

“We welcome emotional support and trained service animals that provide needed assistance to our Customers,” said Steve Goldberg, Southwest’s Senior Vice President of Operations and Hospitality said in statement, “However, we want to make sure our guidelines are clear and easy to understand while providing Customers and Employees a comfortable and safe experience.”

Southwest’s new rule announcement comes affter Alaska, American, Delta, JetBlue, and United have also updated their policies.

What do you think of the new rules? Fair?

Southwest Airlines has served its last little bag of peanuts

 

Southwest Airlines has served its last little bag of peanuts.

Earlier this month Southwest Airlines announced that, in the interest of the health of passengers with peanut allergies, the airline would stop serving peanuts during flights starting August 1.

“Peanuts forever will be part of Southwest’s history and DNA,” the airline said in a statement, “However, to ensure the best on-board experience for everyone, especially for customers with peanut-related allergies, we’ve made the difficult decision to discontinue serving peanuts on all flights…Our ultimate goal is to create an environment where all customers—including those with peanut-related allergies—feel safe and welcome on every Southwest flight.”

 

To mark the day, Orlando International Airport set aside a display case containing the ‘relics of aviation history.’

Will you miss the peanuts?

Southwest Airlines nixes peanuts starting August 1

Giving way to the concerns of passengers who have peanut allergies, Southwest Airlines has announced that, as of August 1, it will stop serving those tiny little packets of peanuts during flights.
“Peanuts forever will be part of Southwest’s history and DNA,” the airline said in a statement, “However, to ensure the best on-board experience for everyone, especially for customers with peanut-related allergies, we’ve made the difficult decision to discontinue serving peanuts on all flights beginning August 1.”
On its website, Southwest has told passengers with peanut allergies that if they made a note in their reservation, an effort would be made to make sure no peanuts would be served on their flights. But that didn’t always work out.
Other airlines stopped serving peanuts long ago, but for Southwest peanuts are part of the company’s branding. The airline is often “nuts” about this or that and has a quarterly newsletter called “In a Nutshell.”
Starting next month, the airline hopes passengers will pleased with the pretzels that continue to be served on flights, along with the other free snacks distributed on longer flights.

“Our ultimate goal is to create an environment where all customers—including those with peanut-related allergies—feel safe and welcome on every Southwest flight,” Southwest said in its statement.

Souvenir Sunday at Frankfurt & Austin Bergstrom Int’l Airports

Today is Souvenir Sunday – a day to look at some of the fun things you can buy – or just look at – when you’re stuck at the airport.

This week’s treats come from Frankfurt Airport, where I ended up spending the night on my way home from a visit to Florence, Italy, where I spotted these champagne cork-shaped seats at a bar in the Amerigo Vespucci Airport (FLR).

At the Frankfurt Airport, I came across plenty of Christmas-themed souvenirs, including nutcrackers and ornaments shaped like pickles. Why pickles? Evidently the tradition of hiding a pickle-shaped ornament in your Christmas tree and giving an extra present to the first person who finds it orginated in Germany.

And lucky travelers on one special Southwest Airlines flight from Austin Bergstrom International Airport to Chicago last Thursday got some great souvenirs.

The airline teamed up with Austin-based jeweler Kendra Scott and gave all passengers on the flight a free drink, goodie bags and gift boxes filled with – you guessed it – jewelry! – at baggage claim delivered by a yellow-clad Santa.

If you see a great souvenir when you’re stuck at the airport, please take a photo and send it along. If your photo is featured on Souvenir Sunday I’ll send you an aviation-themed souvenir.