The trial will apply to select international flights and include four steps in the passenger journey: automated check-in, bag drop, lounge access and boarding. In the future they may add facial recognition to mobile check-in and automated border processing.
Sydney Airport CEO Geoff Culbert said the trial is part of a broader focus on investing in technology to make the airport experience easier and more convenient for passengers.
“In the future, there will be no more juggling passports and bags at check-in and digging through pockets or smartphones to show your boarding pass – your face will be your passport and your boarding pass at every step of the process.”
Qantas Chief Customer Officer Vanessa Hudson said the airline was focused on increasing the use of technology to drive innovation for customers.
“One of our core commitments at Qantas is to make travel as attractive, convenient and enjoyable as possible,” Hudson said.
Facial recognition is in use – on both a trial and everyday use – for various steps of the airport journey at an increasing number of airports around the world, including Singapore’s Changi Airport, which uses facial recognition for bag check-in, boarding and (for some passengers) immigration in Terminal 4 and Orlando International Airport, which recently announced its commitment to processing all arriving and departing international travelers with facial recognition technology.