COVID-19

Airport amenity of the week: VeriFLY at Denver Int’l Airport

Have you been through an airport security checkpoint recently?

We have. And it has us worrying that as passenger numbers increase TSOs and travelers will too easily revert to the pre-COVID checkpoint mentality and not pay attention to social distancing and safety.

That’s why we’re not even waiting until Friday to declare the ‘Airport Amenity of the Week.’

We’re giving the nod to Denver International Airport (DEN), which is the first airport in the U.S. to begin using the VeriFLY app to let passengers reserve a checkpoint time and then travel to the gates in a reserved train car.

Here’s how it works:

Travelers download the VeriFLY app (only available for iPhone for now), create an account, and then reserve a time to through the checkpoint on their travel date. There’s a 15-minute show-up window and there are a limited number of reservations per hour.

Passengers must fill out a health survey within 24 hours of their flight. Then, on the day of their flight, they go to the designated VeriFLY lane at the south screening checkpoint at their reserved time.

A touch-less, electronic gate will scan the access code on the app. And temperatures will be taken before passengers move to either a standard or Precheck TSA screening lane.

Once through security, passengers using the VeriFLY system will travel to their respective concourses in a reserved train car. For social distancing, only 12 VeriFLY travelers will be allowed in the train car at a time.

Face masks/covering are, of course, required for all travelers.

We hope – and expect – more airports will begin using this system.

A trip to the airport in the new normal

Missing airports? Us too.

That’s why we masked up and spent a few hours at Seattle-Tacoma International Airport (SEA) last week to see what’s new – and what’s not.

And to gauge whether or not we’re ready to fly.

(Spoiler alert: we’re not.)

First, a disclaimer. We went to the airport with a long list of photos to take, features and amenities to check up on, and favorite views and pieces of art to visit.

We’ve been isolating at home and in our neighborhood, so the crowds (yes, crowds) at the airport last Friday afternoon were a surprise. So were all people who were mask-less and oblivious to social-distancing despite clear signage and perfectly understandable overhead announcements. And, well, the state of the world.

So while we are pleased to see all the protocols and precautions the airport has tried to put in place, we cut the visit short.

But here are some notes on what we found in our hometown airport.

Courtesy SEA Airport

As expected, we saw lots of signs reminding people not to flock together and to put on their masks.

We noted too that there are new overhead announcements. Instead of local music celebrities and airport officials welcoming us to the airport, there are reminders of health-related protocols. Including a request to stand in the middle of the step when on an escalator.

There are now vending machines filled with personal protection items you may need on your trip.

We had meant to do some shopping at the airport in some of our favorite stores. Because – stores! But while we were glad to see Ex Officio is open in its new spot and Fireworks Gallery has friendly minders posted at both the entrance and the exit of the gift shop, we moved along to our scheduled appointments.

Cool new bathroom feature

We admit it. It was this new bathroom feature that really lured us out of the comfort zone of our home and past airport security.

Although we almost turned back once we saw how bunched up and pre-COVID disorganized things were around the screening machines.

Some other airports around the country already have Tooshlights installed in some restrooms.

But Seattle-Tacoma International Airport just got their first set.

As you can see from the photo, this invention lets you know if a restroom stall is open or not. Before COVID, it was appealing because it eliminates that awkward touching of all the doors or peeking under them to find an empty stall.

Now, the fact that you don’t have to touch doors and can easily see what’s open means less time spent in an enclosed space. There’s a bonus service here too: the locks collect information on how often each door opens and closes, so cleaning cycles can be lined up with use.

A new African-themed menu at the Africa Lounge

Courtesy SEA Airport

We made two other stops in the airport.

One was at the Africa Lounge on Concourse A. The taproom has been here since about 2005 and is a visual oasis in the busy concourse as well as a nice place to get cocktails and American fare.

Now there’s a new reason to stop by.

The Africa Lounge now has African food and drinks on the menu, including sambusas, which are Central African fried pastries filled with spicy beef or vegetables. The sides include fried plantains with tangy sauces and jollof rice, which is a West African staple made with tomatoes, peppers, onions, and spices.

The Africa Lounge is also featuring a nice selection of South African wines, a handful of African-inspired cocktails, Ethiopian coffee, and an African music playlist.

Courtesy SEA Airport

The CLUB at SEA

We hope to go back and re-visit all the club lounges at SEA airport. But on this trip, we stopped into the South Satellite branch of The CLUB at SEA to see what’s new and different.

In addition to plastic partitions at the entry and touchless document reviews, the lounge is operating at half-capacity, with many seats blocked off. Even the coveted window bar has seating restrictions.

Cocktails are still being served at the cocktail window, but “nothing that needs to be shaken or stirred, such as margaritas,” said general manager Karen Law, “and no olives in martinis for now.”

Newspapers and magazines are gone too. Now guests can scan and upload a wide variety of papers and magazines to phone or laptops in many more languages than before.

Serve-yourself food is also out, for now, so staff members stand ready to hand guests pre-plated food and soft drinks from the fridge.

More robots to help keep travelers safe and sanitized

We adore the rolling little “Ask me!” robots some airports have hired to answer questions and help passengers find their way around.

But they seem more entertainment than essential.

But thanks to the pandemic, robots are getting a promotion at many airports – as super cleaners.

Robots clean up before we fly

Airports and airlines are scrambling to get the latest technology in place to keep terminal spaces and airline cabins disinfected and sanitized.

And robots are doing their part.

In May, Pittsburgh International Airport (PIT) and Pittsburgh-based Carnegie Robotics put a pair of self-driving, robot floor scrubbers on duty.

In July, JetBlue kicked off a 90-day pilot program at John F. Kennedy International Airport (JFK) and Fort Lauderdale-Hollywood International Airport (FLL) to evaluate Honeywell’s UV Cabin System.

These robots use ultraviolet light to clean an aircraft cabin in about 10 minutes.

Other airports and airlines have deployed robot-like tools as well.

And now San Antonio International Airport (SAT) enters the picture with its shiny new purchase: the Xenex LightStrike robot.

This robot is billed as “the only ultraviolet (UV) room disinfection technology proven to deactivate SARS-CoV-2 – the virus that causes COVID-19.”

SAT says the LightStrike uses environmentally-friendly pulsed xenon and can disinfect an area in less than 10-15 minutes without warm-up or cool-down time. They plan to use it pretty much everywhere in the airport, including jet bridges, gate areas, ticketing counters, baggage claim, concessions, elevators, and restrooms.

And it looks like the LightStrike robot is here to stay. SAT airport plans to have a contest to give the robot a name.

Airports deploying ‘mask nannies’

Right now face coverings and masks are required in every airport and on most airlines due to continued concerns about the spread of the COVID-19 virus.

There are signs, stickers, and announcements everywhere a traveler turns, but still, not everyone is covering up.

Some people don’t want to mask up and it is reassuring to know that some airlines won’t let those folks fly.

Other travelers may have forgotten their masks or are neglecting to put them on in areas of the airport.

So, to help passengers get with the program, “ambassadors” who are serving as mask nannies are being sent out into airport terminals to help.

Yes, it’s come to that.

At San Francisco International Airport (SFO) “TravelWell Ambassadors” are roving the terminals to make sure passengers wear face coverings and maintain proper physical distancing.

At Los Angeles International Airport (LAX), the mask nannies are called “Travel Safety Ambassadors. They’re on duty in Terminal 1 and in the Tom Bradey International Terminal (TBIT).

Don’t have a mask? No problem. The mask nannies have a supply of them. So there should be no excuses.

We expect other airports are or will be deploying mask nannies as well.

Travel Tidbits from Here and There

As another month of being grounded kicks in, here are some travel tidbits that got our attention.

Delta Air Lines’ “No Mask- No Fly” list is growing

If the rule is “Wear a mask when you’re on the plan,” then we’re all for passengers being put on no-fly lists if they don’t comply.

Delta Air Lines says it now has about 130 people on its “no mask – no-fly” list.

Miss airline food? This company will sell you some

Tamam Kitchen, which provides in-flight meals for Israel’s El Al airlines, Turkish Airlines and some other international carriers that fly out of Tel Aviv, is selling its meals to people on the ground.

The Future of Business Travel

We found some interesting insights about what business travel might look like in the future in a new global survey from SAP Concur, a company that tracks business expenses for companies.

96% of business travelers surveyed expect their employer to make critical changes when travel resumes.

Those changes include mandatory personal health screenings for traveling employees (39%), limiting business travel to only the most business-critical trips (39%), and easier access to PPE like gloves or facemasks (33%).

What is the plan if employers do not make changes?

65% of respondents intend to act if their employer does not make these changes:

Nearly one in five (18%) plan to look for a new role inside or outside the company that does not require travel. That number is higher in the U.S., where nearly one in four (23%) plan to consider new roles that do not require travel if their concerns are not addressed.

Where do you stand on these questions?

Cities strive to out-sanitize each other in a bid for tourist dollars

(This is an ever so slightly different version of my story that posted on NBC News).

Would a “clean city” pledge get you to plan a trip?

We’re into what by all rights should be a busy summer travel season. But many states are hitting the breaks on reopening plans due to record spikes in COVID-19 cases.

Yet in many parts of the country, beaches and bars are filling up, hotel occupancy rates are rising and attractions such as zoos, aquariums and museums are welcoming back visitors.

Disney World Resort’s phased opening plans in Florida are on track, even though Disneyland’s plans in California are delayed.  

The push to reopen is being fueled in part by businesses starving for customers and cash flow. But also by a cooped up public cautiously optimistic about making travel plans and hoping for a slowdown in the spread of COVID-19.

Communities that for months have been asking guests to stay away are now scrambling for ways to get business and leisure travelers to come back.

Campaigns to get tourists back

Now, branded campaigns declaring a destination clean, safe, and sanitized are trending.

“Tourism has taken a serious blow and destinations are doing whatever they can to restore consumer confidence,” says Misty Belles, a managing director with the Virtuoso travel agency network. “We know that concerns over contracting the virus are one of the key barriers to getting people comfortable with traveling again, so cities across the country are touting their enhanced cleaning protocols to quell those fears,” she adds.

In Ohio, window decals and website badges in Columbus are a sign that businesses have signed the “Live Forward” pledge to make the health and safety of patrons a priority.

“To meet this obligation, we’ve established additional protection measures and trained our team in enhanced best practices for safety and sanitation,” says David Miller, President and CEO of Cameron Mitchell Restaurants.

Cleveland’s Clean Committed campaign provides participating businesses with safety kits, guidelines, and materials to help make sure the city is ready for the return of visitors.

In Rochester, Minnesota (home of the Mayo Clinic), businesses in the Rochester Ready program are also implementing protocols in physical distancing, masking, cleaning, sanitizing and building ventilation.

Nashville’s Good to Go program is one of many with searchable databases of businesses that have vowed to adhere to coronavirus guidelines.

States are getting into the act as well. For example, Indiana has a Hoosier Hospitality Promise and the Count on Me NC public health initiative program stretches across North Carolina.

The list of vacation spots with clean campaigns is long and getting longer.

It is not only because cities are taking the health concerns of citizens and visitors seriously. Lodging industry consultant Bjorn Hanson says it also because “no destination manager or government entity wants to be viewed as doing less than others to attract and protect travelers.”

Will travelers trust a city’s seal of cleanliness?

Megan Tenney, whose family of six has been traveling full time since September 2018, now monitors COVID requirements and the health news in places the family is considering visiting.

“We’re focusing on places that seem to be doing better or were less affected to begin with,” said Tenney, “And I think a ‘clean campaign’ would give us the confidence to travel to a location.”

But while Brian DeRoy of Charleston, South Carolina feels that “whoever can market best in the game of being clean is going to have an advantage,” Seattle-based frequent traveler Rob Grabarek would not feel reassured by a city’s program alone.

“I’d have to examine the extent of a local government’s policies to see if I felt there were sufficient,” said Grabarek, “And while I applaud the idea of identifying businesses that are in compliance, I wouldn’t feel safe unless the entire community were adhering to the same stringent practices.”

Given that there is no single organization or government entity to oversee and assure that all these cleaning campaigns are effective, the emphasis on cleanliness as a destination marketing tool may not last long.

“Our travel advisors tell us there are really two traveler mindsets right now,” said Virtuoso’s Belles, “Those who want to pull back the curtain and know how everything they potentially come in contact with is being sterilized and those who just want to trust that it’s happening. Too much focus on cleanliness may actually backfire on those looking for the escapism in their vacation.”

What do you think? Would a city’s pledge of cleanliness be reassuring enough to get you to plan a trip?

Airports welcome back travelers with new rules, protocols and promises

Airports are joining airlines in ramping up service and welcoming passengers back to terminals that have been all but empty for months due to a record coronavirus-induced drop in air traffic.

And, like the airlines, most every airport is going all out to proclaim extreme vigilance in keeping facilities clean and travelers safe.

Mask required for all passengers entering the terminals?  Yes at airports in Los Angeles, Chicago, Miami, Denver, Seattle, Portland, San Francisco, New York, Washington, D.C. and in many other cities. Airports in some other cities, such as Charlotte, recommend face masks be worn in the terminals although most airlines now require passengers wear masks from the curb to – and onto – the planes.

Don’t have a mask? Airports will have them for you.

The Federal Government is in the process of distributing more than 86 million masks to airports. Hartsfield-Jackson Atlanta International Airport (ATL) now has a stash of 4.7 million masks for distribution. Seattle-Tacoma International Airport (SEA) has 2.5 million masks ready to hand out.

Floor decals marking six-foot lengths to encourage social distancing? Check.

Harrisburg International Airport (MDT), not far from Hershey, PA, reminds travelers to stay 6 feet or 72 KISSES chocolates away from other passengers.

Upgraded and robust cleaning protocols? Check. Airport employees – and in some cases, robots, such as the autonomous robotic floor scrubbers at Pittsburgh International Airport – are wiping, washing, spraying and sanitizing at every turn.

Oodles of hand sanitizing stations? Check. Some airports have added hundreds of sanitizer dispensers and, like Seattle-Tacoma International Airport (SEA), now note the dispenser locations on maps and apps.

Plexiglass barriers at check-in counters, security checkpoints and gates? Check.

Step stools to make it easy for kids (and short people) to wash their hands in airport bathrooms? Check. More than 200 airports (and counting) now have Step ‘n Wash devices in the restrooms.

Shops and vending machines selling personal protective equipment? Check.

Many airport shops now stock PPE supplies and PPE vending machines are installed at McCarran International Airport in Las Vegas and at Denver International Airport. Hudson just announced plans to roll out PPE vending machines at 27 major airports in North America.

Branded plans and promises

Like the airlines, airports are also rolling out branded plans to underscore their commitment to cleanliness and passenger safety. 

The Houston Airport’s “FlySafeHouston” program includes adding facial comparison technology at 15 gates by October and UV disinfecting cuffs for escalators, among other measures.  

At Louis Armstrong New Orleans International Airport it’s the “MSY Travel Ready” plan. Los Angeles International Airport (LAX) has a Travel Safely at LAX plan. Jacksonville International Airport has its JAX Airport Cares program. And at Miami International Airport, it’s #MIACares.”

In many cases airport COVID-19 response plans highlight new technology and bonus efforts being made. 

For example, the “Traveler Confidence Plan” at Ted Stevens Anchorage International Airport notes that the main escalators have “newly installed UV-C handrail sterilization modules” and that the airport has new high-capacity floor cleaners.

The #ReadySetROC initiative at the Greater Rochester International Airport (ROC) in New York promises that enhanced cleaning includes a regular misting of anti-bacterial cleaner/solution on seating and surfaces.

At McCarran International Airport in Las Vegas, which installed the country’s first vending machine filled with personal protective equipment (PPE), the campaign is dubbed “LAS All In,” and includes Vegas-themed slogans such as “Don’t roll the dice: Stay 6 ft apart!” and “We’re doubling down on cleaning and sanitizing.”

TSA has new safety protocols too

This summer travelers will also encounter some new protocols at most every airport security checkpoint in response to the COVID-19 pandemic. 

The Transportation Security Administration’s updated security procedures now allow travelers to carry up to 12 ounces of hand sanitizer in carry-on bags, but require those containers to be screened separately. Passengers may also wear their face masks during the TSA screening process but should be ready to lower or adjust the mask for an identity check.

To avoid having TSA officers touch passengers’ paper boarding passes or mobile devices, TSA will ask all passengers to scan their own boarding pass and hold it up for a TSA officer to do a visual check.

And TSA now asks that any food packed in carry-on bags to removed and scanned separately. So to avoid having your food contaminated in a bin or on the belt, be sure to pack it inside a clear plastic bag.

Wear a face mask at the airport & on the plane. Or else!

Most every airline now requires passengers to wear face coverings in airports and on airplanes.

But now the failure to do so may result in denied boarding or a ban on future travel.

On Monday, the airline trade group Airlines for America (A4A) announced that for the duration of the COVID-19 health crisis its member airlines, including Alaska, American, Delta, Hawaiian, JetBlue, Southwest and United, are stepping up enforcement of face coverings.

The airlines will also now impose “substantial consequences for those who do not comply with the rules.”

Each carrier will be determining its own set of consequences for passengers who do not comply. But those policies may now include being banned from flying on the airline.

United Airlines says in a statement that starting June 18 and for at least the next 60 days, “any passenger that does not comply when onboard a United flight will be placed on an internal travel restriction list. Customers on this list will lose their travel privileges on United for a duration of time to be determined pending a comprehensive incident review.”

United has been requiring passengers to wear masks on board aircraft since May 4 and most passengers have been complying.

But not all. So the new rule “is an unmistakable signal that we’re prepared to take serious steps, if necessary, to protect our customers and crew,” said United’s Chief Customer Officer, Toby Enqvist in the airline’s statement.

United says flight attendants will “proactively inform” customers not wearing face mask of the rules and offer masks, if needed.

Then:

If the customer continues to be non-compliant, flight attendants will do their best to de-escalate the situation, again inform the customer of United’s policy, and provide the passenger with an In-Flight Mask policy reminder card.”

If a customer continues to not comply, the flight attendant will file a report of the incident, which will initiate a formal review process.”

Any final decision or actions regarding a customer’s future flight benefits will not occur onboard but instead take place after the flight has reached its destination and the security team has investigated the incident.

American Airlines says its updated policies will go into effect June 16. Customers who do not comply with the requirement to wear face coverings at the gate will be denied boarding.

“American may also deny future travel for customers who refuse to wear a face covering,” the airline said in a statement.

Other airlines will likely spell out the consequences for not complying with the face mask requirement in the next day or two.

Airports stay open during curfews

These crazy times are getting crazier. And scarier.

When the coronavirus pandemic began taking its toll on travel, it seemed odd that airports felt the need to send tweets reminding us that their facilities remained open. And to encourage and thank people for washing their hands.

But as the number of people traveling dipped dangerously low, it was reassuring to know airports remained opened because, like grocery stores and gas stations, they are essential services to our society.

Now, curfews are being imposed in many cities in an effort to regain order where rioting and looting are displacing the peaceful protests over the death of George Floyd.

And once again, airports are reminding – and reassuring – the public that these essential services remain open.

Airports empty – but busy

Airports keeping busy

As travel begins, very slowly, to gear up, most airports still feel quite empty.

But that doesn’t mean airport teams aren’t keeping busy.

Someone was having fun with the airport code for Hartsfield-Jackson Atlanta International Airport (ATL):

Denver International Airport (DEN) shared some very corny jokes:

Dallas Love Field (DAL) is celebrating its history:

And McCarran International Airport (LAS) in Las Vegas is having fun with its Vegas-themed public awareness campaign.