airline meals

Travel Tidbits from Here and There

As another month of being grounded kicks in, here are some travel tidbits that got our attention.

Delta Air Lines’ “No Mask- No Fly” list is growing

If the rule is “Wear a mask when you’re on the plan,” then we’re all for passengers being put on no-fly lists if they don’t comply.

Delta Air Lines says it now has about 130 people on its “no mask – no-fly” list.

Miss airline food? This company will sell you some

Tamam Kitchen, which provides in-flight meals for Israel’s El Al airlines, Turkish Airlines and some other international carriers that fly out of Tel Aviv, is selling its meals to people on the ground.

The Future of Business Travel

We found some interesting insights about what business travel might look like in the future in a new global survey from SAP Concur, a company that tracks business expenses for companies.

96% of business travelers surveyed expect their employer to make critical changes when travel resumes.

Those changes include mandatory personal health screenings for traveling employees (39%), limiting business travel to only the most business-critical trips (39%), and easier access to PPE like gloves or facemasks (33%).

What is the plan if employers do not make changes?

65% of respondents intend to act if their employer does not make these changes:

Nearly one in five (18%) plan to look for a new role inside or outside the company that does not require travel. That number is higher in the U.S., where nearly one in four (23%) plan to consider new roles that do not require travel if their concerns are not addressed.

Where do you stand on these questions?

Edible coffee cups on Air New Zealand

Edible cups on your airplane?  Air New Zealand gives it a try.

Airlines are joining the waste reduction movement with aggressive recycling efforts and sustainability campaigns that include avoiding plastic straws and single-use dining items.

Now Air New Zealand, which currently serves, more than eight million cups of coffee, is running a tasty test: edible coffee cups.

Air New Zealand’s current cups are compostable, but they still end up in landfills.

So, the airline is doing a trial campaign of serving coffee and desserts in vanilla-flavored, leakproof, edible cups made by New Zealand company ‘twiice’.

Customers on the ground and in the air are being served coffee and ice-cream in these edible cups.

Sounds yummy, right?

The ‘twiice’ edible cup trial goes with Air New Zealand’s recent switch to plant-based cups on board all aircraft and in lounges. Those cups, made from paper and corn instead of plastic, can break down in a commercial composter and are expected to keep about 15 million cups from going to landfill annually.

British Airways ready for Christmas

LAPLAND, FINLAND: Andrea Hatfield (Cabin Crew) gets into the Christmas spirit onboard a special charter to Lapland from London Gatwick on 07 December 2015

British Airways is gearing up for an onslaught of holiday travelers and is preparing some treats for those who fly on Christmas Eve and Christmas Day.

The airline will be serving a traditional British Christmas dinner to most passengers, consisting of sliced roast turkey breast, chestnut (available in First and Club World) or sage and onion (available in World Traveller) stuffing, cranberry compote, brussels sprouts, roast potatoes, carrot batons, mince pies, as well as other holiday favorites.

During those two days on flights departing from U.S. gateways alone, British Airways expects to serve:

*More than 294 turkeys;
*150 pounds of stuffing;
*1,029 sweet potatoes;
*1,283 brussels sprouts;
*234 parsnips;
*12 gallons of gravy;
*and 1,820 mince pies.

Other airlines also have holiday treats in store for passengers and, as we get them, we’ll be posting here and on Twitter as well.




Lufthansa food truck on the road in the US

food truck

Lucky passersby in several cities don’t have to buy a ticket on Lufthansa to get a taste of the airline’s new menu featuring regional dishes from around the U.S. such as Coffee and Ancho Chili Dusted Beef Filet, Soda Pop Braised Short Ribs and Pumpkin Ravioli.

The airline is sending its ‘Taste of America’ food truck – designed to look the exterior of an airplane – on a two-week road trip, with stops a six Lufthansa gateways to offer free meals to 200 people at each stop.

The truck started off in New York and will stop next in Charlotte, NC (October 9); Miami, FL (October 12); Atlanta, GA (October 14); Dallas, TX (October 18); and Los Angeles (October 21). At each stop, the airline will set up tables with white tablecloths and red roses and provide music.

There’s also a contest for two round-trip tickets running with this promotion on
Facebook, Twitter, YouTube and Instagram. You can enter the contest here.

Flying Food: Complimentary meals in economy class a thing of the past

Delta Air Lines - Biscoff -

Complimentar Biscoff cookies on Delta Air Lines, courtesy Susan Chana Elliott

My column this week on –  Free meals on planes fly into the sunset – is all about the demise of “free” meals for economy class passengers on domestic airlines. It’s also about the efforts airlines are making to convince travelers to buy their meals on board.

Delta Air Lines Fruit Plate

Delta Air Line fruit plate

Working on the story was especially fun, because there’s not only a reader survey accompanying the story, but a slide show of airline snacks and meals and a photo gallery of airplane meals sent in by readers.

Snacks for sale on Hawaiian Airlines

Here’s the story:

On a Continental Airlines flight this summer from Newark to Seattle, one of my seatmates made a wisecrack about the “mystery meat” in the complimentary in-flight meal.  “Say what you want,” snapped the flight attendant, “Continental is the last airline serving free meals and soon they’re going bye-bye. I bet you’ll complain then too.”

She was right about the complimentary meals.

Today Continental Airlines, which recently merged with United, begins selling buy-on-board meals on all domestic flights less than six hours. Hawaiian Airlines continues to offer its passengers complimentary meals, plus a premium option for purchase (bestsellers: sushi and cheeseburgers), but Continental is the last major domestic airline to jettison free meals.

Hawaiian Airlines sushi

Hawaiian Airlines sushi

“What Continental served to coach passengers wasn’t exactly a four course meal. It was more like a roll with a piece of meat,” said aviation expert Mike Boyd of Boyd Group International. “I won’t miss it. But now that the free meals are gone, I’m sure some people will complain.”

Continental’s chief marketing officer, Jim Compton, terms the move away from free-food a reflection of “today’s market and customer preference.” But cutting out complimentary meals will save Continental an estimated $35 million a year. Not that much dough when an airline’s success is measured in billions of dollars, but still significant in an era when every penny counts.

Do meals matter?

Beyond marking a mile-high-meal milestone, will anyone really care that Continental has cut its complimentary meal service? “I doubt it,” says Mary Tabacchi, an associate professor of food and beverage management at the Cornell University School of Hotel Administration. “Economy class passengers voted with their feet a long time ago. Schedules and cost now come first and food is way down in the rankings. Meals on Continental were just a bonus.”

For now, most airlines continue to offer complimentary coffee, tea, water and soft drinks. Some continue to serve snacks.

JetBlue in-flight snacks

Free snacks on JetBlue

Continental’s Mary Clark says “Our complimentary snacks are still offered with beverage cart service on most flights; cookies in the morning and pretzels for the rest of the day/evening.” Southwest Airlines passengers can snack on peanuts or pretzels on all flights.

Complimentary snacks on AirTran and United include small bags of pretzels or Biscoff cookies. Delta Airlines adds peanuts into that mix.

Midwest Airlines became famous for its complimentary, warm chocolate chip cookies and, now that the airline has merged with Frontier, the cookie tradition continues.

Alaska Airlines hands outs a complimentary snack mix and, on some longer flights, Cougar Mountain cookies. Alaska passengers going to Hawaii are also treated to a small serving of Mauna Loa Macadamia nuts and a complimentary Mai Tai or passion orange guava juice.

JetBlue offers passengers unlimited servings of chips, cashews, animal crackers and other items. And each month regional Horizon Air offers passengers a different Northwest wine and microbrew at no extra charge.

Beyond snacks

The list of fresh meals offered on US Airways changes six times a year. The airline’s Valerie Wunder says the airline uses Twitter votes and in-flight testing to see which buy-on-board meals and snacks are passenger favorites. “That’s how we decided to drop instant oatmeal and instant soup but keep the popular Pringles and Blue Diamond almonds.”

During October, to celebrate its 3rd year of flying to Hawaii, Alaska Airlines is selling Hawaiian-themed meals, such as the Hawaiian Breakfast Skillet, on all flights 2.5 hours or longer. Alaska’s Marianne Lindsay says the airline’s food and beverage team works year-round with a design chef from LSG Sky Chef, one of three major in-flight catering companies, to create meals that feature many regional food items. “We also post the chef’s email address in our inflight magazine,” she said.

Spirit Airlines lists its food for purchase in its on-board magazine, not online as most other airlines do. The airline sells soft drinks ($3), animal crackers, instant soup and other snack items ($2-$4) and offers mix-and-match value meals for $3 to $14 dollars. For example, a single beer or wine is $6, but if you buy three drinks at once, the package price is $14.

On Virgin America, which rolled out its new menu on October 1st, passengers use their seat-back touchscreens to order (and pay for) a meal or a snack anytime during a flight. Suggested food and drink pairings are offered at a discount before each order is completed. “We do pretty well because the menu system allows people to browse,” say Virgin America spokesperson Abby Lunardini. “We know on average people are willing to spend $21 on ancillary items such as movies, premium TV, Wi-Fi, food and cocktails. And we’re hitting that target.”

Competition on the ground for meals in the air

As they did with baggage fees and fees for extra legroom, aisle seats and other unbundled airline amenities, passengers are getting used to the idea of buying their own in-flight meals.

But that doesn’t mean they’re buying those meals on airplanes.

In Zagat’s 2009 airlines survey, 19% of travelers said they’d willingly pay for snacks on domestic flights. Only 6 percent of those surveyed said if a free meal isn’t offered they typically purchase buy-on-board meals.

Are travelers filling up on Pringles or going hungry instead? 7% said they were, but 56% of those Zagat surveyed said they bought their in-flight meals at the airport.

All those brought-on-board meals are pushing those who prepare buy-on-board menus to work harder.We are absolutely competing with airport food,” said Rob Gallagher, Virgin America’s catering manager, “Airports are now doing so many wonderful things with food.”

Hans Miller, CEO of Airside Mobile, agrees. “The average passenger spends more than $8 on food per trip at the major airports. Airlines and airports are just beginning to see themselves in competition for those food sales as well as other service-oriented revenue.”

“That competition means passengers are getting better in-flight snack and meal choices,” said Bill Gillen, an executive chef for LSG Sky Chefs, which creates menu items for American, Alaska, US Airways and Virgin America. “In the past it was just putting things together. Now there’s a lot more thought going into offering things that are interesting, innovative and a good value. Like the shaved roast turkey sandwich with corn bread stuffing some airlines will be offering during the holidays. People love that!”

What else will travelers love? United Airlines is hoping passengers will love ordering, and paying for, their in-flight meals before they even get on the plane.

United Airlines brunch

You can now pre-order brunch on some United Airlines transcontinental flights

Last week the airline introduced two $24.99 brunch options, with chocolate and sparkling wine, for customers flying transcontinental p.s. (premium service) flights between New York’s Kennedy airport and Los Angeles or San Francisco.

The twist: meals must be ordered on-line, 72 hours before a flight.

Will $25 premium pre-purchased meals be the next big thing in flying? Henry Harteveldt, an airline and travel analyst for Forrester Research doesn’t think so. “I believe a premium meal offering would have consumer appeal. But I am concerned that, even with sparkling wine, this is too expensive.”