Denver International Airport (DEN) now has its first outdoor deck, thanks to the airport’s $1.5 billion Gate Expansion Program.
The deck is located on Concourse B, at the far western end of the concourse.
In addition to outdoor seating, the deck has fire pits, a pet relief area, and beautiful mountain views. Concessions will soon be available on the deck as well.
Along with the outdoor deck, DEN unveiled four new gates on Concourse B that are being used by United Airlines. These new gates are the first of 39 new gates and new passenger amenities that will roll out across three concourses.
The first new set of gates has six hold rooms, new restrooms, a nursing room, new seating, and a pet relief area.
“The new gates on B-West provide a glimpse into the future of DEN’s concourses,” said DEN CEO Kim Day. “It won’t be too long before the expansion work is completed on each concourse and we complete upgrades throughout each concourse, enhancing the experience for all passengers to enjoy.”
We’re declaring the virtual information booth an official trend at airports.
Louisville Muhammad Ali International Airport (SDF) rolled out its Virtual Information Booth back in May 2020. The super social distanced system lets travelers connect with a volunteer Airport Ambassador in a remote location via a live video feed.
In July 2020 Los Angeles International Airport (LAX) introduced a pilot virtual assistant program in Terminal 2. That system lets passengers have real-time conversations with customer service agents over a touch-free tablet at the real-world information booth.
Two more U.S. airports now have virtual information booths as well.
The Virtual Information Desk at Baltimore/Washington International Airport (BWI) is near the Southwest Airlines baggage claim belts 1-5. Passengers can get help from a Pathfinder staff member stationed in a safe, remote location.
During this holiday season, Denver International Airport (DEN) is testing a new Live Agent program. DEN’s program will let passengers interact with a live customer service agent via video, text messaging, and live chat.
At two information (one in the center of the terminal, near arrivals; one in the center of Concourse C) passengers can use iPads to contact a customer service agent for a virtual face-to-face interaction.
The pilot program, in partnership with Recursive Labs, also allows a traveler to use the camera on their smartphone to show the Live Agent where they are in the airport so the agent can help with directions.
The contactless mobile platform lets travelers browse menus, order, and pay for their meals before picking up the order.
The program is put together by MIA, concessionaire Unibail-Rodamco-Westfield Airports (URW) and Grab, and is available on MIA’s mobile-friendly website or mobile app. Food venues are searchable by food type and airport terminal. And orders are scheduled for pick-up at pre-set times, so customers don’t have to wait in line.
At Denver International Airport (DEN), the new Eats Delivered program works with At Your Gate. From 9 a.m. to 6 p.m. daily, passengers can order meals from seven participating restaurants (so far) and have the meals delivered to them anywhere in the terminal, including baggage claim.
More COVID-19 Testing sites at airports
More and more airports are offering on-site COVID-19 testing options.
And this week American Airlines, British Airways, and oneworld announced the launch of an optional coronavirus (COVID-19) testing trial on select flights from U.S. cities to London Heathrow (LHR).
The tests will be free. They’ll be available to customers on American Airlines Flight AA50 from Dallas Fort Worth International Airport (DFW) to LHR; on British Airways Flight BA114 departing New York’s John F. Kennedy International Airport (JFK) to LHR; on BA Flight BA268 from Los Angeles (LAX) to LHR.
This part of the program starts on November 25.
The testing includes:
An initial at-home test to be taken 72 hours before departure from the US
A second test upon arrival at LHR
A third test to be taken three days after arrival in the UK
The testing program will then be expanded to American Airlines Flight AA106 from JFK to LHR, on a date yet to be announced.
TSA Talks Turkey. And pie.
And in case you are flying somewhere this Thanksgiving holiday, keep in mind that the Transportation Security Administration (TSA) has a list of foods you may and may not bring as carry-on.
The “yes you may” list includes baked goods, meats (frozen, cooked, or uncooked), stuffing, casseroles, Mac ‘n Cheese, fresh vegetables and fruit, candy, and spices.
The “pack in carry-on” or “have someone else bring it” list includes dishes such as cranberry sauce, gravy, wine, canned fruit or vegetables (the cans have liquid), jams and jellies, and maple syrup.
Denver International Airport (DEN) is well known for its public art collection. And one of the most notable pieces is the 32-foot fiberglass blue ‘Mustang’ sculpture by Luis Jiménez that’s on the Peña Boulevard approach to the airport.
Now there’s a new hard-to-miss sculpture welcoming people to the airport: Luminous Wind.
The 27-foot-tall ‘Luminous Wind’ sculpture is at the 61st and Peña Light Rail Station, which is the stop right before the airport station.
Created by artists Laura Haddad and Thomas Drugan, Luminous Wind includes 952 prismatic clear acrylic rods.
The rods are inspired by the grasses of the plains landscape and radiate out from a stainless steel sphere that sits on a giant tripod.
During the day sunlight reflects off the rods.
At night the dandelion-looking sculpture offers passersby a different light show each evening, thanks to programmable LED nodes that light up the rods.
As a bonus, the scupture’s light patterns are tied to a wind sensor. That turns the sculpture and its nightly shows into a barometer that visualizes wind patterns.