It was quite a Monday for some airports around the country. The day started out like this at Denver International Airport
Wag Brigade back at SFO
San Francisco International Airport (SFO) announced that the SFO Wag Brigade, a team of certified stress-relief animals, is back on duty in the terminals after a 20-month absence due to the COVID-19 pandemic.
The San Francisco SPCA certifies all participating animals through their Animal Assisted Therapy (ATT) Program. And, prior to returning to SFO, all Wag Brigade animals were recertified. We hope that means LiLou the airport therapy pig that used to visit SFO about once a month will return soon too.
Fire at DFW, No Water at CLT Airport
Charlotte Douglas International Airport (CLT) had to deal with a water main break nearby today.
And at Dallas Fort Worth International Airport (DFW), there was a fire in one of the parking garages.
Without a doubt, Fort Wayne International Airport has one of the best airport amenities we’ve encountered: free cookies for all arriving passengers.
On our first visit to FWA, a seatmate told us that we’d get a cookie on arrival. We thought they were making a joke. But it turned out they were not kidding at all.
The cookies are baked at Ellison Bakery, just across the street from the airport. And FWA has been handing out these delightful welcome snacks for more than 20 years.
The cookies are clearly a hit: in June 2020 the airport handed out its “3 Millionth Cookie” and debuted a new style of cookie. Now, instead of one cookie, every arriving passenger at Fort Wayne International Airport is welcomed with a package that’s filled with several miniature cookies. The flavors include Birthday Cake and Chocolate Chip and several other varieties are rotated in.
2. Local brands at FWA
FWA puts an emphasis on local brands in the airport. Chapman’s Brewing Company out of Angola, Indiana serves a touch of Northeast Indiana with locally brewed beer on tap. And Conjure Coffee brings a sampling of Fort Wayne’s local coffee scene to FWA.
3. Customer service at FWA
We told you about the cookies that the Hospitality Hosts hand out to passengers at FWA. In any airport, that would check the box for customer service.
But FWA doesn’t stop there. The airport’s Customer Service Agents (CSAs) also provide complimentary curbside luggage service, wheelchair assistance, a parking lot shuttle, and other services.
4. Hospitality PAWS
Hospitality PAWS is FWA’s certified therapy dog program.
All the pups are highly trained and certified through the Alliance of Therapy Dogs and show up with their trainers at select times during the week.
5. More to come at FWA
Project Gateway is FWA’s expansion and improvement project. On the agenda: the Parking Lot Rehabilitation Project, East and West Terminal Apron Improvement Project, and the FWA West Terminal Building Expansion. That last piece will add additional gates, a new Mother’s Room, an upgraded Children’s Play Area, and expanded ticketing area, a modernized exterior façade, and more.
Did we miss your favorite feature of Fort Wayne International Airport? Let us know in the comments section below. And feel free to nominate the next airport to be featured in the “5 Things We Love About…” series.
On Monday, a Burning Man art exhibition and therapy dogs dressed in costumes will welcome arriving burners.
Local volunteers and airport docents
(perhaps in costumes as well) will be on site to help with information about
and directions to the Playa.
And airport shops will be stocked with Burning Man essentials such as water, snacks, camping equipment and apparel.
The airport is also prepping for when the Burners leave.
Everything that comes back from the festival site will be covered with dust from the Playa that can ruin the baggage systems. So airlines are ready with rolls of large plastic bags to cover suitcases and anything else Burners will need to check in and take home.
The Burning Man festival is underway and Reno-Tahoe International Airport is part of the experience for the more than 18,000 “burners” who fly in and out of the area for the event.
Last week, the airport helped move things along on some of the busy arrival days by offering free group yoga, Burning Man artwork displays and therapy dogs dressed up for the occasion.
On Monday, when the burners start to go home, the airport will also offer entertainment and assistance, including big plastic bags for wrapping suitcases encrusted with dust from the Playa, bins for disposing of all the garbage burners need to remove from the festival site and a drop-off spot for the bicycles many bring to get around the festival grounds. Those bikes get fixed up and donated to local groups.
All photos courtesy Reno-Tahoe International Airport.
Have you been to Burning Man? Share photos of your airport experience getting to and from the festival.