5 Things We Love About Fort Wayne International Airport (FWA)
We’re back with another episode in our “5 Things We Love About…” series highlighting features and amenities at airports about the country and the world.
Today we land at Fort Wayne International Airport (FWA) in Indiana.
1. Free cookies at FWA
Without a doubt, Fort Wayne International Airport has one of the best airport amenities we’ve encountered: free cookies for all arriving passengers.
On our first visit to FWA, a seatmate told us that we’d get a cookie on arrival. We thought they were making a joke. But it turned out they were not kidding at all.
The cookies are baked at Ellison Bakery, just across the street from the airport. And FWA has been handing out these delightful welcome snacks for more than 20 years.
The cookies are clearly a hit: in June 2020 the airport handed out its “3 Millionth Cookie” and debuted a new style of cookie. Now, instead of one cookie, every arriving passenger at Fort Wayne International Airport is welcomed with a package that’s filled with several miniature cookies. The flavors include Birthday Cake and Chocolate Chip and several other varieties are rotated in.
2. Local brands at FWA
FWA puts an emphasis on local brands in the airport. Chapman’s Brewing Company out of Angola, Indiana serves a touch of Northeast Indiana with locally brewed beer on tap. And Conjure Coffee brings a sampling of Fort Wayne’s local coffee scene to FWA.
3. Customer service at FWA
We told you about the cookies that the Hospitality Hosts hand out to passengers at FWA. In any airport, that would check the box for customer service.
But FWA doesn’t stop there. The airport’s Customer Service Agents (CSAs) also provide complimentary curbside luggage service, wheelchair assistance, a parking lot shuttle, and other services.
4. Hospitality PAWS
Hospitality PAWS is FWA’s certified therapy dog program.
All the pups are highly trained and certified through the Alliance of Therapy Dogs and show up with their trainers at select times during the week.
5. More to come at FWA
Project Gateway is FWA’s expansion and improvement project. On the agenda: the Parking Lot Rehabilitation Project, East and West Terminal Apron Improvement Project, and the FWA West Terminal Building Expansion. That last piece will add additional gates, a new Mother’s Room, an upgraded Children’s Play Area, and expanded ticketing area, a modernized exterior façade, and more.
Did we miss your favorite feature of Fort Wayne International Airport? Let us know in the comments section below. And feel free to nominate the next airport to be featured in the “5 Things We Love About…” series.