Los Angeles International Airport

Making the best of America’s busiest airports

I had great fun putting together a slide show for Bing Travel about how to make the best of some of America’s Busiest Airports. Here’s a rundown of some of the tips I shared. More tomorrow..

No. 1: Hartsfield-Jackson, Atlanta

Serving more than 90 million passengers annually, Hartsfield-Jackson Atlanta International Airport holds tight to the title of world’s busiest passenger airport. ATL also offers travelers an extensive art collection, a piano bar and dining options that include the upscale One Flew South, serving sushi and global fare made with local ingredients.

Defeat the delay: For $30, you can spend an hour napping, working, watching TV or just chilling out in a private room at Minute Suites, by gate B15.


No. 2: Chicago O’Hare

Winter storms packing snow, sleet and ice often ground holiday travelers at Chicago’s O’Hare International Airport, second on the list. Wait out delays watching kids play pilot at the Kids on the Fly play area, grab a snack at Garrett Popcorn or take in the greenery at O’Hare’s vertical, aeroponic garden in Terminal 3.

Defeat the delay: The Hilton Chicago O’Hare, accessible from ORD Terminal 2, offers $15 day passes to its full-service health club, which has showers, a steam room, a sauna and a pool.


No. 3: Los Angeles International

Nine terminals, some with limited amenities, make Los Angeles International Airport a tough place to wait out a delay. If you’ve exhausted the options in your terminal at LAX, head over to the Tom Bradley International Terminal, where a pre-security food court offers a branch of Pink’s, the iconic Hollywood hot-dog shop, and the reLAX pay-to-use day lounge.

Defeat the delay: The LAX Theme Building, a separate building in the center of the airport, is home to an observation deck, open weekends only, and the space-age Encounter Restaurant, which serves lunch, dinner, cocktails and great views daily.

No. 4: Dallas/Fort Worth International
You betcha it snows in Texas, but Dallas/Fort Worth International Airport is prepared for delayed travelers, with 60 free power poles, an impressive public art collection (Terminal D) and free, living-room-style theaters (Terminal D, mezzanines) with large-screen TVs and leather chairs with individual headphone controls.

Defeat the delay: Taste Texas wines and more at the airport branch of nearby La Bodega Winery (Terminal D).

More tomorrow…

At the airport, sometimes the truth IS stranger than fiction

Maybe it’s the heat. Or the humidity. Whatever it is, there are some wacky travel stories floating around out there today.

A naked swimmer was nabbed near JFK airport, a mom was briefly jailed in Tennessee for yelling at TSA staff at Nashville Airport and refusing to let her child go through the scanner or get a pat-down and, my favorite, the FBI was called in to meet a Southwest Airlines flight arriving at Salt Lake City Airport and arrest a passenger who got unruly when told repeatedly that he could not “smoke” his electronic cigarette.

And then there’s the threat of this weekend’s “car-maggedon” in Los Angeles.
Gridlock – and worse – is predicted due to the scheduled 53-hour closure of a chunk of Interstate 405.

The highway shutdown will certainly disrupt traveler to and from Los Angeles International Airport and, on its website, the airport has a 405 Freeway Alert page offering tips and advice. In addition to suggesting that travelers take the Flyaway bus to the airport or get a hotel nearby, the advisory lists four different helicopter companies that will provide special weekend service to and from the airport.

Unfortunately, one alternate transportation option offered by JetBlue is already sold out.

The airline was offering $4 flights (each way) between Burbank and Long Beach Airports.

See – sometimes the truth IS stranger than fiction.

Tidbits for travelers: airports roll out fresh amenities

Here’s a quick round-up of some fresh amenities airports are offering.

On Wednesday, May 18th, 2011, Oakland International Airport will put into service eight ChargePoint networked charging stations for “new generation” electric vehicle (EV) such as the Chevrolet Volt, the Nissan LEAF, Tesla Roadsters and others.

 

 

Los Angeles International Airport now has a cadre of bomb-sniffing canines on duty who are trained not just to sniff out explosives, but to pick up the scent of explosives in the air and track down the person who may be carrying the explosive material -even if that person is on the move.

 

And some time next year there will be a new food hall on Delta’s Concourse G at Minneapolis-St. Paul International Airport filled with new food and beverage outlets that are branches of, or partnerships with, local favorites.

 

The $2 billion concourse upgrade will include a Media Bar that OTG Management is billing as the first virtual newsstand. Passengers will be able to rent an iPad and download publications, movies, music, apps and other items before boarding a plane. (Those with their own iPads will be able to download material as well.) If you do rent an iPad, you’ll be provided with a postpaid envelope so you can mail the iPad back when you’re done.

The OTG Media Bar is going launch at MSP airport, but plans are already in place expand the program to other locations.

America’s got talent -at the airport

Milwaukee Airport_ Daniel Meek

Daneil Meek: TSA officer AND bagpiper

An artist, a baker and a bagpiper walk into an airport.

Is that the first line of a bad joke?

It could be. But it’s also a sampling of the hidden talents pursued by people who work at some of the nation’s airports. In some cases, only their colleagues reap the benefits, but from impromptu concerts to employee art shows, fliers across the country may encounter some fun and diversion in the midst of a stressful travel day.

Here’s the story I wrote about these talented airport workers for my At the Airport column in USATODAY.com.

When he’s not training for swim meets, Daniel Meek (above), the TSA administrative officer at Milwaukee’s General Mitchell Airport, plays the bagpipes (yes, in a traditional Scottish kilt) at events ranging from funerals to local, regional and national law enforcement ceremonies. “A group of TSOs [Transportation Security Officers] are going to ride motorcycles to the 9/11 ten-year anniversary ceremonies in Washington DC, and I’m going to join them with my bagpipes,” said Meek.

Special events at Los Angeles International Airport now often include a few tunes by a chorus of surprisingly sweet-voiced TSA employees. “Our goal is to put the human face of the TSA in the public. Not just the ‘Take off your shoes’ image,” LAX Terminal Screening Manager Raul Matute told me back in December as the group readied for holiday performances in several terminals.

LAX TSA CHOIR

LAX TSA CHOIR

At Denver International Airport, the contract manager can sing opera, the CFO plays trumpet, a member of the custodial staff leads an in-demand mariachi band and one of the customer service volunteers is a magician. “Maybe we should start a band or hold a variety show in the terminals each Friday,” said airport spokesperson Jenny Schiavone.

No joking around. Well, sometimes.

Don Steinmetz is a veteran Phoenix police sergeant assigned to Phoenix Sky Harbor International Airport, where he supervises explosive-detection dogs and their police partners. “At the airport, our job is to deter, detect and keep people safe,” says Steinmetz. Outside the airport, Steinmetz performs on the stand-up comedy circuit, where his job is to make people laugh. “At the airport there are thousands of people and so many diverse situations. So there are plenty of hilarious things I can talk about from a police officer’s point of view.”

Kelly McCarron, a JetBlue employee at San Francisco International Airport, also moonlights as a stand-up comic. She interacts with the public at ticket-counters and gates all day but, unlike Steinmetz, doesn’t put many work stories into her act. “People in the audience have usually been on the other side of the airport interaction and I’m usually in the role of the bad guy. So it’s hard to get them on my side.”

On the serious side, Debbie Ramirez, spends her days marketing and promoting Phoenix Sky Harbor. But in her spare time, she and her horses are on-call for the posse that helps with search and rescue efforts for the Maricopa County sheriff’s office. “People go out hiking in the mountains and get lost or in trouble,” says Ramirez. “We’ve rescued a lot of people, but sometimes we can only help families find closure.”

Aerobatics and other art

When he’s not on the job, Mark Leutwiler, the Security Operations Manager at Portland International Airport (PDX) can be found up in the air practicing aerobatic art. “When I was young I went flying with someone and we went upside down. That’s when I realized that’s what I want to do. Now I fly loops and rolls and spins as much as possible.”

One of Leutwiler’s co-workers, Pauline Nelson, oversees security access for much of the terminal building and de-stresses by cooking, baking and building decorated cakes. She’s taken first prize at the Oregon State Fair numerous times, but it may be her co-workers who reap the rewards. “Basically, there aren’t enough people in my household to eat all the things I cook,” said Nelson, “So I bring things to work all the time.”

Reno-Tahoe International Airport hosts an annual Employee Art Show and this year the exhibit featured about 100 paintings, works on paper, photos, sculptures, crafts and mixed media entries by 59 airport employees and their family members. Similar art shows, supported by the National Arts Program are held regularly at airports in Orlando, Minneapolis-St. Paul and Dallas-Fort Worth.

And while Boston Logan International Airport has an official photographer, airport spokesman Richard Walsh calls landside operations manager Rudy Chiarello “the airport’s official, unofficial photographer.” Chiarello has been a Massport employee for 35 years and has amassed thousands of photos, many of them of airplanes taken from out on the airfield. “I was one of those people who thought my pictures sucked,” said Chiarello, “But after 9/11, I wanted to promote aviation so I started uploading my pictures to airliners.net and got great responses. I never knew people would be so crazy about airline pictures.”

Then there’s Art Cozart, who has worked as a baggage handler for US Airways at Charlotte Douglas International Airport for the past 29 years. “About ten years ago I had coffee in the break room and drew a picture on the Styrofoam cup with a pen,” said Cozart, whose art training consists of a ‘filler’ class he took during his senior year of high school. Cozart kept doodling and now estimates he’s covered about 1000 Styrofoam cups with his artwork.

In October 2010, a selection of Cozart’s cups were displayed during the grand opening of Charlotte’s Mint Museum UPTOWN and now there’s a website featuring his creations. Mostly, though, Cozart says he just draws cups for friends and family and gives them away. “I’ve done animals, boats, airports, landscapes and people, including Marilyn Monroe, The Munsters, Dale Earnhardt, and Laurel and Hardy.” As for his choice of medium? Cozart explains, “I can draw on paper if I have to, but this helps keep cups out of the landfill.”

Dappled Light at Los Angeles International Airport

Here’s a short video of a lovely art installation in the Tom Bradley International Terminal at Los Angeles International Airport.

The piece is called Dappled Light and is a collaborative project by Los Angeles-based artist Ken Marsh and architect Roger Bennett.

Here’s their description of the art work:

“Dappled Light” replicates the naturally occurring phenomenon seen on sunny days under trees in the form of “sun discs” shimmering on the ground and nearby walls. The discs are created by the principle of camera obscura – sunlight that passes through a “pin-hole” in a thin material reflects the sun’s image on the surfaces it strikes.”

You can see Dappled Light in person until February 17th, 2011.

LAX layover: No pandemic flu for you.

Within five minutes of landing at LAX and beginning my four hour layover, I was in the shops at the Tom Bradley International Terminal (TBIT) looking for items to feature for Stuck at the Airport’s Souvenir Sunday feature.

You’ll have to come back Sunday to see all the fun, inexpensive, local items I found, but here’s a quick preview:

LAX branded pandemic flu kit

On a shelf filled with branded LAX Airport Police items – mugs, shot glasses (!), t-shirts and more, I found these pandemic flu kits, each containing a face mask, small bottle of hand sanitizer and a handful of cough drops.

The price: $15.99.

LAX Airport Police branded items

Lounge review: Air New Zealand Koru Club Lounge at LAX

Koru Club Lounge LAX

Except for that year when my husband bought me a United Airlines Red Carpet Club membership as a birthday present, I’m not a regular in airline club lounges.

Although I’d certainly like to be.

Especially after spending a few hours at Air New Zealand’s Koru Club Lounge at Los Angeles International Airport (LAX)

Air New Zealand lax lounge

Located upstairs in Terminal 2, this large, bright club room has two walls of windows, great views out onto the airfield and several zones conducive for reading, working, watching news or grabbing a bite to eat.

Amenity-wise, the lounge offers complimentary wireless Internet access, phone booths, work stations with computers, showers, a copy machine and, in among the refreshments, wines and vodkas from New Zealand.

I don’t travel with kids, but I bet families – and other passengers – really appreciate the kids play area equipped with books, games, coloring projects and a flat screen for showing videos.

If you’re traveling Business Premier on Air New Zealand your ticket gets you into the Koru Lounge. But you can also gain access if you’re a Star Alliance Gold Member traveling internationally on other airlines (i.e. Air Canada) in Terminal 2 or if you buy a $55 day pass.

At first that $55 sounds sort of steep. But considering what you’d pay for internet access, lunch and a drink or two at the airport, this pencils out to a great deal.

And how did I find my way into the lounge? I was on my way to London with Air New Zealand as part of a Visit London media tour. My goal: inspect the Air New Zealand airport lounges and find cheap and offbeat places in London to write about.

And of course, to spend some time stuck at Heathrow Airport.

Fresh airport amenities for summer travel

In my msnbc.com column this week –Fresh airport amenities make the wait fly byI offered a run-down of some of the programs and services air travelers can take advantage of this summer.

One amenity that didn’t make it into the story is self-service ice-cream sundae machine at Boston Logan International Airport.

Make-your-own sundae machine at Boston Logan Airport

We all scream for ice-cream at the airport

Using a touchscreen, customers choose a flavor (12 are available) and a mix-in. The machine then prepares and delivers the dessert.  Boston Logan Airport has two  MooBella machines installed: one is at Terminal C at the Back Bay Café (Gates 11-21); the other is at Lean & Green (Gates 40-42).

If you test it out, please send a report – and a photo.

What else is fresh and new at airports this summer?

Philadelphia International Airport offers entertainment this summer

Mimes among the entertainment at PHL this summer

Philadelphia International Airport (PHL) now has free wireless and a Passenger Chillin’ Zone with sofas, tables, chairs, ottomans and foliage (Gate D-3). Throughout the summer, PHL is also hosting a Just Plane Fun program with live music, appearances by mascots from local sports teams, contests and other activities.

From now through the end of August, Miami International Airport is throwing weekend (Friday, Saturday and Sunday) parties with a different theme each week. This weekend’s theme is Havana Nights, with domino tables, mojito demonstrations, a DJ, rumba dancing and cigar rolling.  August 20-23 you’ll find a flamenco dance show, Latin food sampling and more.

Observation Deck at Los Angeles International Airport now open

Observation Deck at LAX now open on weekends

At Los Angeles International Airport, the outdoor observation deck on top of the Theme Building in the center of the airport is finally open. Closed since 9/11, and during the building’s $12.3 million renovation and earthquake retrofit, the deck is open weekends, from 8 a.m. to 4 p.m., with free telescopes offering great views of arriving and departing aircraft, the airport grounds and the surrounding area. Pink’s, an iconic Hollywood hot dog stand, has also opened a branch in the Tom Bradley International Terminal.

At Outagamie County Regional Airport (ATW) in Appleton, Wisconsin, they’re still lining up to get candy from the giant purple machine with flashing lights.

Candy-dispening machine at Outagamie Airport

Willy Wonka candy machine dispenses mixed candy treats

Located pre-security, the Willy Wonka candy machine is one of 25 such machines in the country (there’s one at the Mall of America) and is currently the only one at an airport.

Passengers had so much fun during the special events held at Vancouver International Airport during the 2010 Winter Olympics games that the airport decided to host Take-off Fridays festivals all summer, complete with face painting, DJs spinning music, prize drawings, meal specials and frees samples from a variety of airport shops.

And San Francisco International Airport is presenting You are Hear concerts again this summer. Performances take place every Friday through August 28th between 11 a.m. and 2 p.m. at three different stages in the airport. This week the line-up includes Quinteto Latino in the International Terminal, Lavay Smith & The Red Hot Skillet Lickers in the United hub and, in Terminal 1, Threeocracy. See the SFO website for the full season schedule.

Enjoy!

Tidbits for travelers: Pink’s at LAX, $5 haircuts at PDX

Pink's Hot Dogs at LAX

Airport employee Timothy Ihle's recipe was chosen for the LAX International Dog

(Photo credit: Jay Berkowitz/LAWA photographer)

Hot dog fans rejoice. There’s now a branch of Pink’s Hot Dogs in the pre-security food court at the Tom Bradley International Terminal (TBIT) at Los Angeles International Airport. On the menu: the LAX International Dog, based on a “recipe” suggested by an airport employee.

And in Oregon, there’s now a branch of The Barbers at Portland International Airport.

The Barbers now at PDX

Look for the lighted barber pole

(Photo courtesy szlea, via Flickr Creative Commons.)

Like the company’s 16 other Pacific Northwest locations, the pre-security airport shop has an old fashioned barbershop appearance and offers haircuts, hot lather neck shaves and shoe shines.  (Still checking to see if the free popcorn served at other branches will be offered here.)  To celebrate the grand opening, haircuts are only $5 through August 15th. Another reason you – and your hair – should head to the airport early.

Museum Monday: LAX Flight Path Learning Center and Museum

There are close to 700 aviation & space museums around the county and in my recent msnbc.com column Aviation and Space Museums that Soar, I only had room to list six of them. The best of the rest we’ll get to know here, during Museum Mondays on StuckatTheAirport.com.

Last week, it was the New England Air Museum at Bradley International Airport in Windsor, CT.  This week, we’ll take a look at the Flight Path Learning Center and Museum, in the Imperial Terminal (once the home MGM Grand Airlines) on the south perimeter of Los Angeles International Airport.

LAX FLIGHT PATH Museum

(Photo courtesy: Kate Sedlmayr, KES Consulting.aero)

In addition to special exhibits, Flight Path features historic murals that depict the history of aviation in Southern California along with model airplanes, photographs, airline uniforms and a wide variety of artifacts and memorabilia that tell the story of Southern California-based airlines, aircraft manufacturers, and aerospace companies.

LAX Flight Path Museum airplane models

The exhibits inside the museum are great, but for many the real attraction is what passes by the museum’s windows:  the museum looks out onto LAX runways and visitors can watch airplanes take off and land.

LAX - A380 visits

(Photo courtesy Paul Haney)

Want to visit? The Flight Path Learning Center and Museum is located on the south perimeter of Los Angeles International Airport, a very short drive or cab ride from the airline terminals. Admission is free. Hours: Tuesday through Saturday, 10 a.m. to 3 p.m.

A great time to visit the Flight Path Learning Center and Museum would be on Saturday July 17th, 2010 at 10 a.m. when the museum presents an audiovisual salute to 50 years of jet passenger service at Los Angeles International Airport that will include are photos and archival film clips of early passenger jets and jet terminal development at LAX.

(Photo courtesy: Kate Sedlmayr, KES Consulting.aero)

Do you have a favorite aviation or space museum? If so, please tell us about it in the comments below and it may end up featured on a future edition of Museum Monday at StuckatTheAirport.com.

Thanks to Paul Haney and Kate Sedlmayr for help with this week’s Museum Monday