United Airlines

Airlines offering heat waivers & banning pets from cargo

Weather, , , , ,

A heatwave in the Pacific Northwest and some other parts of the country is adding another challenge to air travel as we head into a holiday weekend.

As a result, some airlines, including American Airlines and United Airlines, are offering fee-free travel waivers. And Alaska Airlines has put a ban on pets traveling as cargo to and from more than a dozen cities until at least after the July 4th weekend.

Here are some of the details, and useful links to policies as of Monday evening, June 28:

Seattle-based Alaska Airlines is ‘pre-canceling’ some flights and has travel advisories posted for many cities experiencing heatwaves, including Burbank, Fresno, New Orleans, Ontario, Palm Springs, Phoenix, Portland, Redmond, Sacramento, Seattle, Spokane, Texas, and Tucson.

And while Alaska Airlines isn’t offering change fee waivers as of Monday evening, it is pre-canceling some flights.

“While we never want to let our guests down, only a small fraction of our flights have been pre-canceled and we are doing our best to re-accommodate those guests,” the airline said on its website, “

And, because of the heat, through July 7, Alaska Airlines is not accepting animals for travel in the baggage departments to or from most of the affected airports listed above. Ticketed pets are still permitted to travel in the cabin with their owners.

Waivers offered by American and United Airlines

American Airlines’ change fee waiver offer is in effect for ticketed travelers through June 29 for trips to, through, or from the cities below. The airlines’ website notes that this information was current as of June 25, 2021, so if record-breaking heat continues in these areas, the waiver could be updated or extended. Check the website for details.

  • Billings, Montana (BIL)
  • Boise, Idaho (BOI)
  • Bozeman, Montana (BZN)
  • Eugene, Oregon (EUG)
  • Eureka Arcata, California (ACV)
  • Idaho Falls (IDA)
  • Jackson Hole, Wyoming (JAC)
  • Kalispell, Montana (FCA)
  • Medford, Oregon (MFR)
  • Missoula, Montana (MSO)
  • Portland, Oregon (PDX)
  • Redmond / Bend, Oregon (RDM)
  • Reno, Nevada (RNO)
  • Sacramento, California (SMF)
  • Salt Lake City, Utah (SLC)
  • Seattle, Washington (SEA)
  • Spokane, Washington (GEG)

The heat-related travel waiver on United Airlines also currently covers travel booked through June 29 and includes this long list of cities:

  • McKinleyville, CA (ACV)
  • Boise, ID (BOI)
  • Bozeman, MT (BZN)
  • Cody, WY (COD)
  • Eugene, OR (EUG)
  • Everett, WA (PAE)
  • Great Falls, MT (GTF)
  • Helena, MT (HLN)
  • Idaho Falls, ID (IDA)
  • Jackson, WY (JAC)
  • Kalispell, MT (FCA)
  • Medford, OR (MFR)
  • Missoula, MT (MSO)
  • Moab, UT (CNY)
  • North Bend, OR (OTH)
  • Pasco, WA (PSC)
  • Portland, OR (PDX)
  • Redding, CA (RDD)
  • Redmond, OR (RDM)
  • Reno, NV (RNO)
  • Sacramento, CA (SMF)
  • Salt Lake City, UT (SLC)
  • Seattle, WA (SEA)
  • Spokane, WA (GEG)
  • Twin Falls, ID (TWF)
  • Vernal, UT (VEL)
  • West Yellowstone, MT (WYS)

Vaccinated? You could win free flights for a year.

Contests, ,

Sweepstakes prizes include free travel

Not wanting to contract, transmit, or die of COVID-19 is a darn good reason to get vaccinated.

But some people may need a bit more encouragement and the promise of rewards.

That’s why we’re reading about bars offering free drinks, donut shops offering free donuts, and employers offering time off and cash bonuses to people who roll up their sleeves for a jab.

Fine. Whatever it takes.

Now United Airlines is upping the ante.

In support of the national effort to encourage more people to get their COVID-19 vaccination, the airline is offering its loyalty program members the chance to win free flights for a year’s worth of travel.

Under the terms of the “Your Shot to Fly” sweepstakes, any new or existing MileagePlus member who uploads their vaccination records to the airline’s mobile app or website before June 22 will be entered to win a roundtrip flight for two, in any class of service, to anywhere in the world United flies.

The sweepstakes is open to any resident of the United States who is at least 18 years old and a MileagePlus member.

United will give away 30 pairs of tickets throughout the month of June. In addition – on July 1 United will announce which five randomly selected MileagePlus members who have entered the sweepstakes will win a grand prize of travel for a year for themselves and a companion – also in any class of service, anywhere in the world that United flies.

Travel Tidbits from here and there

Air Travel, , , , ,

We’re all for finding the odd in the world. So we’re pleased to see United Airlines adding a new “America, Who Knew?” filter to its Map Search program. Some of the tidbits you can learn from the map:

  • Zzyzx: Pronounced “Zye-Zacks” is a scenic desert oasis in the Mojave National Preserve with self-guided trails
  • Whynot: Situated on Highway 75, or the North Carolina Pottery Highway, this town is world-renowned for its ceramics. The town’s name comes from a debate with settlers where a frustrated farmer said, ‘Why not name it ‘Why Not’ and then we can go home?”
  • Devil’s Kettle: Minnesota’s Devil’s Kettle Falls has one side that tumbles down a two-step stone embankment and continues on like a normal waterfall. The other side vanishes into a deep hole and disappears — apparently forever.
  • Mooselookmeguntic Lake: Tied for being the longest place name in the United States with 17 letters. This Maine lake is framed by mountains and has great deep water trout and salmon fishing.

Save the earth? Alaska Airlines offering water in boxes

To reduce plastic waste on airplanes, Alaska Airlines is replacing e single-use plastic bottles with Boxed Water’s 92% plant-based cartons. This will help remove 7.2 million plastic bottles a year, the equivalent of approximately 98,000 lbs of plastic.

Boxed Water is already served on Alaska’s Horizon Air-operated flights and is expanding to all Alaska flights throughout the summer, beginning this week with First Class.

The airline is also resuming its program of recycling cans, bottles, and water bottles starting May 19. The program has been on hold for more than a year due to the COVID-19 pandemic. The airline’s employees first started a recycling program more than 15 years ago.

MIA Airport rolls out wheelchair charging stations

Just in time for Mobility Awareness Month, Miami International Airport (MIA) is celebrating the installation of 10 new wheelchair charging stations. If you use a wheelchair or travel with someone who does, you will be pleased to know there are now 10 charging spots at MIA: eight post-security and two pre-security. 

Starting May 10, MIA will also have an on-site COVID-19 vaccination site that will be accessible to travelers who live and work in Florida, as well as to airport employees and family and friends of airport employees.

Travel Tidbits

Airports, , , , , , , , , ,

Here are some of the travel tidbits we’ve gathered so far this week.

Delta extends middle seat block

Most other airlines have stopped blocking the middle seats. But Delta Air Lines says it is extending its policy of blocking middle seats on all flights through April 30, 2021. Perhaps others will do the same.

“We want our customers to have complete confidence when traveling with Delta, and they continue to tell us that more space provides more peace of mind,” said Bill Lentsch, Chief Customer Experience Officer, in a statement. He added that the airline will “continue to reassess seat blocking in relation to case transmission and vaccination rates.”

SkySquad partners with At Your Gate

As Valentine’s Day approaches, here’s a nice match-up of airport services.

SkySquad, a service that provides airport assistance services from the curbside to the plane door, and from the gate to the curb, is partnering with airport food delivery company At Your Gate.

SkySquad’s customers include families with young children, seniors,
pet owners, and anyone who needs a helping hand through the airport.

The company currently operates at Washington’s Reagan National Airport (DCA), Dulles International Airport (IAD), and Cincinnati/Northern Kentucky International Airport (CVG). The partnership with At Your Gate extends the SkySquad services to JFK, Newark, Boston, and Philadelphia airports. At those airports At Your Gate staff will step in to escort SkysSquad customers through the terminals.

Bonus United Miles for donations during Black History Month

In honor of Black History Month, United Airlines, Chase and Visa are giving bonus miles for donations made to select non-profits that provide educational opportunities to Black students and which support human and civil rights policies.

Now through March 15, 2020, United Explorer and United Club cardmembers will receive five miles for every dollar up to $1,000 donated to the Thurgood Marshall College Fund, The Leadership Conference Education Fund, The NAACP Legal Defense and Educational Fund, and The United Negro College Fund. More details here.

New Centurion Lounge at Denver Int’l Airport

American Express has opened its 14th Centurion Lounge. This one is at Denver International Airport (DEN) on the Concourse C Mezzanine, near Gate C46.

The new lounge is 14,000-square-feet (the second-largest Centurion Lounge location to-date) and has some enticing amenities, including Italian-inspired cuisine, a live-action cooking station, a Craft Beer Bar with seasonal selections from Colorado breweries. The lounge also includes a new feature: a game room with pool and shuffleboard tables, and other activities.


Now airline customer service is going virtual at the airport

Technology, , ,

COVID-19 is bringing new technologies and workarounds to airports.

And customer service desks are riding that wave.

Recently, StuckatTheAirport.com reported on several airports now offering virtual information desks.

Louisville Muhammad Ali International Airport (SDF), Los Angeles International Airport (LAX), Denver International Airport (DEN), and Baltimore Washington International Airport (BWI) are on the leading edge of this trend.

And now airlines are joining in with assistance from a distance.

First up is United Airlines. They are rolling out virtual, on-demand customer service at their hubs.

United’s “Agent on Demand” program lets passengers use their mobile devices to call, text, or video chat live with an airline agent.

So this means you can deal with a flight-related issue anywhere in the airport. And you can avoid lining up at the gate or at the airline service center.

United’s “Agent on Demand” service is up and running at Chicago O’Hare (ORD) and Houston’s George Bush International Airport (IAH). And the airline says the service should be live at its other hubs later this month.

To use the program, passengers scan a QR code or access the platform through self-service kiosks at some gate areas.

Like the in-airport staff, the remote agents are able to deal with tasks such as seat assignments, upgrades, standby lists, flight status, and rebooking.

And a nice added bonus, there’s a translation function in the virtual agent program. So if a customer types in one of 100 available languages, their messages are transcribed and sent to the agent in English. And the agent’s responses are returned in the language selected.

In this age of contactless everything, we expect other airlines to offer this type of service soon as well.

Airports and Airlines offer COVID-19 Tests

Health, , ,

 Organizations representing airports and airlines, including the International Air Transport Association (IATA), are calling for rapid COVID-19 testing for passengers at airports as an alternative to quarantine measures or bans on international travel.

“The key to restoring the freedom of mobility across borders is systematic COVID-19 testing of all travelers before departure, said Alexandre de Juniac, IATA’s Director General and CEO. “This will give governments the confidence to open their borders without complicated risk models that see constant changes in the rules imposed on travel,” he adds.

Most groups are calling for some sort of government agency or coordination for this tests. But in the meantime, airports and airlines are coming up with testing programs on their own.

United Airlines’ offering COVID-19 tests for Hawaii-bound passengers. Brace for the fee.

Starting October 15, customers traveling on United Airlines flights from San Francisco International Airport (SFO) to Hawaii will be able to take either a rapid COVID-19 test at the airport or a self-administered mail-in test at home.

This pilot program is timely and welcome because both residents and visitors arriving from out-of-state to Hawaii are still subject to a mandatory 14-day quarantine. But starting October 15, arriving travelers will be exempt from the quarantine if they have written confirmation of a negative test result secured within 72 hours from their final leg of their departure.

How will the tests work and what will they cost?

The test at SFO airport will be a rapid Abbott ID NOW COVID-19 test administered by GoHealth Urgent Care and partner Dignity Health. Passengers can make an appointment at the testing site in the international terminal on the day of their flight. Testing site hours are 9 a.m. to 6 p.m. daily.

The cost is $250. Certainly not cheap. But results should be available in about 15 minutes.

The mail-in test option is less expensive – $80, plus shipping. Still not cheap. This test is offered by a company named Color. They recommend customers order the test kit at least 10 days before their trip so they can send in a sample at least 72 hours before they fly. Results are delivered via email or text.

COVID-19 Testing by Dog

Meanwhile, Finland’s Helsinki Airport now has a team of specially-trained dogs on duty whose job it is to sniff out passengers who may be infected with COVID-19.

Tests conducted by University of Helsinki find that dogs can smell the COVID-19 virus with almost 100% certainty, according to a statement from the airport. The trained dogs can also identify the virus days before the symptoms have even started and from a much smaller sample than tests used by other methods.

“The difference is massive, as a dog only needs 10-100 molecules to identify the virus, whereas test equipment requires 18,000,000.”

United Airlines axes change fees. Delta, American, Alaska follow.

Fees, Uncategorized,

United Airlines dumps the change fees permanently.

Unless you’re flying “basic economy”

Travelers hate change fees. Airlines love them and make a lot of money from those fees.

At least they used to.

With the arrival of COVID-19, most airlines have been temporarily waiving ticket change fees.

United Airlines has been temporarily waiving change fees too.

But on Sunday United Airlines announced that is dumping change fees permanently for all standard Economy and Premium cabin tickets – but not for basic economy tickets – for travel within the U.S. 50 states, Puerto Rico and the U.S. Virgin Islands.

“Customers will not be limited in the number of times they adjust their flights,” the airline said in a statement.

“When we hear from customers about where we can improve, getting rid of this fee is often the top request,” said Scott Kirby, CEO of United Airlines, in a video message.

We hope and expect other airlines to do the same.

But wait, there’s more.

United also announced that, as of January 1, 2021, any customer can stand by for an earlier flight for free. “If a seat is available for that flight, we’ll assign you one before departure,” the airline promises.

Mileage PlusPlus Premier members will be able to confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.

Delta and American Airlines nix change fees too.

As expected, American Airlines and Delta Air Lines and Alaska Airlines joined United in ending the $200 fee for ticket changes.

Each has their own take on the policy.

Southwest Airlines never charged fees for changing tickets in the first place.

Wear a face mask at the airport & on the plane. Or else!

Safety, , , , ,

Most every airline now requires passengers to wear face coverings in airports and on airplanes.

But now the failure to do so may result in denied boarding or a ban on future travel.

On Monday, the airline trade group Airlines for America (A4A) announced that for the duration of the COVID-19 health crisis its member airlines, including Alaska, American, Delta, Hawaiian, JetBlue, Southwest and United, are stepping up enforcement of face coverings.

The airlines will also now impose “substantial consequences for those who do not comply with the rules.”

Each carrier will be determining its own set of consequences for passengers who do not comply. But those policies may now include being banned from flying on the airline.

United Airlines says in a statement that starting June 18 and for at least the next 60 days, “any passenger that does not comply when onboard a United flight will be placed on an internal travel restriction list. Customers on this list will lose their travel privileges on United for a duration of time to be determined pending a comprehensive incident review.”

United has been requiring passengers to wear masks on board aircraft since May 4 and most passengers have been complying.

But not all. So the new rule “is an unmistakable signal that we’re prepared to take serious steps, if necessary, to protect our customers and crew,” said United’s Chief Customer Officer, Toby Enqvist in the airline’s statement.

United says flight attendants will “proactively inform” customers not wearing face mask of the rules and offer masks, if needed.

Then:

“If the customer continues to be non-compliant, flight attendants will do their best to de-escalate the situation, again inform the customer of United’s policy, and provide the passenger with an In-Flight Mask policy reminder card.”

“ If a customer continues to not comply, the flight attendant will file a report of the incident, which will initiate a formal review process.”

“Any final decision or actions regarding a customer’s future flight benefits will not occur onboard but instead take place after the flight has reached its destination and the security team has investigated the incident.“

American Airlines says its updated policies will go into effect June 16. Customers who do not comply with the requirement to wear face coverings at the gate will be denied boarding.

“American may also deny future travel for customers who refuse to wear a face covering,” the airline said in a statement.

Other airlines will likely spell out the consequences for not complying with the face mask requirement in the next day or two.

United Airlines is making its own hand sanitizer

Health, ,

Hand sanitizer is in high demand around the world as a result of the Coronavirus pandemic. In many cities, it is almost impossible to find hand sanitizer and keep in stock.

To address the shortage, many liquor and perfume companies around the world are using their distilleries and production facilities to make sanitizing solutions of their own. Some of it they sell; some they give to hospitals and health care facilities and first responders.

Now United Airlines is doing it too.

San Francisco-based maintenance technician George Skoufos came up with the idea.

In late March he enlisted chemists and chemical engineers at the maintenance center at San Francisco International Airport to use chemicals they have on hand to whip up a sample batch of sanitizer.

They then got the recipe registered with the Food and Drug Administration.

In just a few weeks, employees at the center produced 550 gallons of hand sanitizer. That is enough to supply the entire base.

Now production is being ramped up so that the airline-made sanitizer can be distributed to United facilities worldwide.

A United spokesperson said the in-house sanitizer helps take the pressure off buying hand sanitizer from the open market. It also means more commercially made sanitizer is available for those working on the front lines of the healthcare system.

And it means there’s work for some of the idled United’s technicians and other employees who usually fix planes and plane parts at a time when few planes are flying.

(All photos courtesy of United Airlines)

Coronavirus brings more bad news for travelers.

Health, , , , ,

The coronavirus (COVID-19) is bringing with it a lot of fast-breaking, bad news for travelers and the travel industry.

Over the weekend, American Airlines and Delta Air Lines announced the temporary suspension of flights to Milan, Italy and United Airlines announced a temporary suspension of flights to Tokyo Narita, Osaka Singapore and Seoul.

And, because travelers are holding back on buying new plane tickets, on Sunday American Airlines announced it will join JetBlue and Alaska Airlines in offering a change fee waiver on new tickets purchased in the next two weeks.

Alaska Airlines also shared some notes about the efforts it is taking to keep planes clean and passengers safe.

The airline says using wipes to clean armrests and tray tables is fine, but they’re asking passengers not to use cleaning wipes on the leather seats because commercial wipes will deteriorate the top coat of leather.

“The wipe might look dirty, ” says Alaska, “but it’s actually the leather dye color that’s coming off.”

Bad news for travelers may keep coming for a while, so it was refreshing to have Saturday Night Live do this silly bit about traveling through New York’s LaGuardia Airport.