Airlines

Bridgerton fan? Taketh a look at British Airways’ new safety video

Are you a fan of the historical romance TV series Bridgerton, or just bored with staid, straightforward airline safety videos?

Then taketh a look at this new genre entry from British Airways titled May We Haveth One’s Attention.

The charming, entertaining and, most importantly, educational, video is a wee bit over 5 minutes long and features more than 40 British Airlines staff. The video will run on the airline’s long-haul flights starting August 1 – but you can enjoy it right here.

And while we’re on the topic of safety videos, let’s take a moment to remember fitness instructor, TV personality and imp, Richard Simmons who starred in this Air New Zealand “Fit to Fly” safety video more than a dozen years ago.

Airports and airlines are cool with heat waves

Extreme heat makes flying harder. Airlines and airports say they aren’t sweating it.

(This is a slightly different version of a story we wrote for NBC News )

It’s been another summer of record-smashing temperatures and record-smashing air travel.

Airports and airlines say they can handle both.

U.S. airlines expect to carry 271 million passengers across the globe this summer, up 6.3% from last season, according to the trade group, Airlines for America.

Carriers have added flights and seats to accommodate the uptick. It comes in a year when the Earth had its hottest June ever. Last week there were two days in a row with record-breaking planetary heat records.

Nevertheless, the aviation industry is adjusting to “a new normal” of scorching temperatures during the busy summer travel period, said Kevin Burke, president and CEO at Airports Council International – North America.

So far, airports have managed “to adapt to these conditions” by working with airlines to tackle safety risks and operational challenges, he said.

The U.S. Department of Transportation tracks “extreme weather” delays caused by conditions like tornadoes, blizzards or hurricanes but not those due to heat. And while the share of delay minutes caused by weather overall has declined in the last few decades, heat-related snags have been turning up in recent years.

In July 2022, a scorching heat wave in Europe caused runway damage at London’s Luton Airport, briefly suspending flights. In June the year before, Alaska Airlines canceled and delayed flights due to record-breaking heat that had raised tarmac temperatures to 130 degrees Fahrenheit in Seattle and Portland and affected operations in California, Texas, Arizona and Louisiana. Ground crews were offered to take breaks in air-conditioned “cool down vans.”

In Las Vegas, which is seeing record-high temperatures again this summer, officials at Harry Reid International Airport (LAS) say the larger, heavier aircraft used for long-haul flights can have a harder time taking off.

It’s physics: “Airplanes perform better aerodynamically at cool temperatures when the air is denser,” said Patrick Smith, a pilot and founder of “Ask the Pilot,” an air travel blog. Very hot weather reduces aircraft engines’ thrust, requiring a longer runway to achieve liftoff and gain altitude.

To address that challenge in Vegas, “the air traffic control tower will institute a configuration change for takeoffs to the east, which avoids the mountainous terrain,” said LAS spokesperson Amanda Mazzagatti. “That configuration can cause slight delays for departures as it reduces the number of takeoffs per hour,” she said.

High temperatures sometimes require aircraft to reduce their weight before getting up in the air by shedding baggage, fuel or even people, said Robert Thomas, an assistant professor at Embry Riddle Aeronautical University in Daytona Beach, Florida. Making these adjustments before takeoff “can also cause delays and anger passengers,” he conceded.

High heat can pose mechanical challenges, Smith said. “Engines also are subject to internal temperature limits beyond which operation isn’t permitted, and when it’s really hot outside these limits are easier to exceed. I expect it to happen more frequently as climate change causes more extreme weather events, including extreme heat waves.”

But in Phoenix this year, where temperatures have soared well into the 100s this month, officials at Sky Harbor International Airport (PHX) insist they’re “well prepared for Arizona summers,” with runways that can accommodate takeoffs and landings in hot conditions.

Preparations for the summer weather begin each spring, said airport spokesperson John Trierweiler. Aviation department employees take a mandatory heat-safety course, and this year PHX added a video on the subject for all airport staffers, he said. During extreme heat, the airport urges employees to stay hydrated, take frequent breaks, and, if they’re working outdoors, to cool off inside every hour.

Southwest Airlines said it has things under control even though severe heat is “arriving earlier and persisting throughout the summer” at Sun Belt airports where the carrier has a large presence, said spokesperson Chris Perry.

Like other airlines, Southwest keeps planes cool by running air conditioning on the ground and asking passengers to close window shades and open overhead air vents upon arrival.

Atlanta-based Delta Air Lines also asks passengers to take these steps, said spokesperson Drake Castaneda.

When cabins get uncomfortably hot, employees can pause boarding and wait until it cools down, even if that means a delay, he said.

Perry said Southwest hasn’t experienced any widespread heat-related delays or cancellations lately, but he acknowledged reports of exploding soda cans due to high temperatures.

“We’re aware of the issue and have been taking steps to keep onboard beverages cooler,” he said.

High temperatures are also pushing airports and carriers to adjust their ground operations and upgrade infrastructure, ACI-NA’s Burke said. Some airports are installing “smart glass” to reduce solar heat transmission into terminals, replacing aging central plant equipment with higher-efficiency technologies and improving electrical power systems.

Carriers are also paying attention to pets. Delta, Southwest and United Airlines don’t allow pets to travel in cargo holds any time of year. Alaska and American do, but there are summertime restrictions.

Alaska Airlines, which has year-round breed restrictions for short-nosed dogs and cats, only allows pets to travel when the weather at both the departure and arrival cities is between 45 and 85 degrees. For much of this summer, Alaska isn’t accepting pets in baggage compartments on flights arriving or departing between 10 a.m. and 9 p.m. at more than two dozen airports. 

American Airlines also imposes breed restrictions year-round and doesn’t accept pets as cargo whenever temperatures surpass 85 degrees. From May 1 through September 30, the airline also prohibits pets in cargo on flights originating, connecting or terminating in Phoenix, Tucson, Las Vegas or Palm Springs, California.

“If we find that temperatures become unsafe during travel,” the carrier tells customers, “we’ll take your pet to a local kenneling facility — at no charge — for a comfort stop to play, eat and sleep until temperatures return to a safe range.”

(Photo up top courtesy U.S. National Archives, via Flickr Commons)

Airports, airlines and Amtrak get creative on April Fools’ Day

Once again, airports, airlines and other parts of the aviation industry did a great job of marking April Fools’ Day.

Here are some of the campaigns and (fake) announcements we’ve found – so far. Let us know what we missed and we’ll add it to the list.

DFW Airport documents a sticky note prank that got out of hand

Reno-Tahoe Int’l Airport introduces Travel Tubes

Denver Int’l Airport introduces driveway to runway service

Tampa Int’l Airport’s flamingo flies away. And returns

The “real” reason the stone color on the Washington Monument changes

Norfolk Int’l Airport introduces a Sky Lift

Salt Lake City International makes its tunnel more fun

Cork Airport gets a rebrand

JetBlue adds Nathan’s Frank to the snack carts

Atlant’s Airport adds new attractions

Icelandair introduces inflight matchmaking service

In a throwback to in-flight matchmaking services that didn’t, uh, fly, and with a nod to the real-life story of a couple who met and later married after meeting on an Icelandair flight, on April 1 the airline introduced a faux in-flight dating app called “Icelandair Up to Date,”

Emirates offers a high-rise with an airport

Heathrow Airport introduces Heathrow Airlines

Finnair’s strawberry juice with berries picked on Mars. As requested by Santa Claus

Wizz Air introduces… Rizz Air

Amtrak adds an emotional baggage car

Travel Tidbits: Where to go, what to know, stuff to buy

Early in the week, the inbox is full of tantalizing travel tidbits, news from destinations on our “want” list and fun events in far-off cities that tempt us to jump in the car or get on a plane.

Here’s a sampling:

JetBlue & Spirit: not gonna happen

JetBlue announced on Monday that it reached an agreement with Spirit Airlines to terminate their proposed merger agreement.

That’s a win for travelers, says Going.com’s travel expert Katy Nastro. “Even if consumers don’t fly on low-cost carriers like Spirit, they help to keep fares lower by putting pressure on the legacy carriers. Cheap flight lovers across the board can breathe a bit easier knowing competition is here to stay,” she said.

Want to live and work in space? Here’s what it may be like

(Courtesy of the Museum of Flight)

Wondering what it might be like to live, work, or vacation in space?

Seattle’s Museum of Flight is putting together an exhibit that will offer on clues.

Home Beyond Earth opens June 8 and will be and will focus on space stations past, present, and future with more than fifty artifacts, models, space-flown objects, and uniforms.

Kimpton hotels will loan you accessories.

Now that checked bag prices are up, you may be trying to lighten your load and commit to traveling only with a carry-on bag.

We’ll all for that.

And so is Kimpton.

For guests who have left key fashion accessories at home, the hotel brand now has a collection of items available for loan. At participating properties, the Forgot It? We’ve Got It! Anthropologie Accessories Collection includes bags, sunglasses, belts, necklaces, and other items guests may borrow and, if they like them, buy.

More travelers are booking ‘up.’ Are you?

(Our travel trends story first appeared on NBC News in a slightly different form)

Consumers who got a taste of higher-end amenities during the last couple of years’ travel boom aren’t too keen to go back to basic economy.

And the travel industry doesn’t want them to.

“If revenge travel was then, emboldened travel is now,” said Erika Richter, a spokesperson for the American Society of Travel Advisors. The group sees customers taking advantage of the upgraded offerings operators are dangling.

With travel volumes still trending well ahead of pre-pandemic highs, “premium leisure travel is definitely on the rise,” said Henry Harteveldt, president of Atmosphere Research Group, which analyzes the travel industry.

At the top end of the market, the most deep-pocketed consumers are still spending heavily on high-dollar getaways and exclusive experiences. Now, airlines, hotels, and cruises are prodding passengers of less lavish means to go premium, too — in some cases revising down what counts as “luxury.”

Upgrading from basic

Caleb Cash-Tobey and his husband have been springing for larger rooms and suites than they used to. Each year, the Fort Smith, Arkansas-based couple takes one major trip as well as smaller monthly ones that they’re increasingly comfortable enhancing with extra amenities, such as evening turndown service and in-room breakfast.

“We’ve learned that we should take the experience when it is offered because some experiences are no longer available in the post-Covid world that we may have really enjoyed,” Cash-Tobey. One example: a Champagne-augmented tour of the British crown jewels that a favorite London hotel discontinued.

Kristin Winkaffe, a travel adviser with Avenue Two Travel in Columbus, Ohio, said customers are becoming “more inclined to treat themselves to experiences that they may not have considered a few years ago. They’re now prioritizing the quality of their vacations over budget constraints.”

The travel industry is happy to oblige

Both international and domestic airlines are increasing their premium cabin capacities, a pre-pandemic trend that shows no sign of letting up. Major carriers have been adding extra legroom in premium economy and expanding some business and first-class cabins, looking to nudge more flyers out of their cheapest seats and into pricier ones.

Delta Air Lines President Glen Hauenstein told investors in October that revenue from premium offerings jumped 17% from the prior year, “outperforming the main cabin by five points.” Its premium select tier for long-haul flights, situated between economy options and the upscale Delta One, was revamped in late 2022 and has performed “above expectations,” he said.

“The airlines have realized that if they price these products in the right way, they can coax enough people to trade up,” Harteveldt said. His firm found last year that 1 in 3 travelers either booked a premium option or considered one, down just slightly from 38% in 2022, “when we were still in the throes of revenge travel and when people still had more savings.”

Some consumers are shelling out on upgrades that are more about practicality than self-pampering.

“Since the pandemic, I now only book changeable airplane tickets and hotels,” said Cathy Raines of Washington, D.C. That typically adds about 15% to her bills, Raines said, but she thinks it’s worth it for the added flexibility.

Kristin Chambers, founder of the Boston-based luxury travel agency Travellustre, said many of her clients now ship their luggage ahead of arrival and book VIP services like airside pickups, expedited service at customs and immigration, or cars to hotels. “Travelers are increasingly willing to invest in aspects of their journey that will guarantee an elevated level of service,” she said.

Suitcase kids

Seattle resident Rebecca Ross and her husband have ruled out Airbnb-style accommodations without 24-hour staff. “Life is too short to be standing around with a roller bag and a double-parked car wondering how to get in. We’ve vowed that our lodging must have a front desk with a human,” she said. That sometimes means spending more but often just requires a little extra time to hunt down, she added.

Morning Consult report in September put it bluntly: “Forget first-class seats and penthouse suits — luxury travel is about customer service.” If that means redefining what counts as premium to include things like the ability to speak to a real support agent, the researchers found consumers may welcome it all the same.

First-class flights, fancy hotel stays, and fine dining hold less appeal now than simply “feeling relaxed,” “experiencing comfort” and great service, the report said, adding that brands can find opportunity by treating the latter as high end: “The experiences that comprise ‘new luxury’ don’t require the traveler to be affluent.”

The high end gets higher

Some amenities certainly do, though, and wealthy customers are scooping them up.

Many “ultra-high-net-worth individuals” ditched first-class seats on commercial flights for private jets during the pandemic, and the habit stuck, said Doug Gollan, founder of Private Jet Card Comparisons, a buyer’s guide to these services.

“New flyers racked up record-high private flight hours in 2021 and 2022, and 95% of these newcomers have continued to fly privately,” he said — at an average cost of about $40,000 for a two-hour trip.

Lodging operators have also seen strong demand from offerings aimed at higher-dollar guests. “Booking patterns continue to overwhelmingly favor premium suites, and some categories are booked months to years in advance,” said Gebhard Rainer, the CEO of Sandals Resorts International.

The company’s newest resort, Sandals St. Vincent and the Grenadines, won’t open until March, but its beachfront butler villas that start at $1,111 per person per night, and two-story overwater units starting at $1,570 per person per night, have already sold out dates well into 2025, Rainer said.

The Westin Poinsett Hotel in Greenville, South Carolina, put together a “Home Alone” themed holiday package with prices ranging from $599 to more than $1,000 a night — over-the-top rates for the local market during what’s usually a slow holiday season there. It sold out with 93 bookings and many guests asking about reservations for next year.

“I have been in the industry for 25 years between Washington, D.C., and Greenville, and by far this was the most successful package I have ever seen,” said John Geddes, the hotel’s sales and marketing director. “Guests were spending a minimum of four to five times the amount they would generally spend.”

Tour organizations and cruise lines report much the same.

“Travelers are willing to pay more for exclusive experiences,” said Terry Dale, CEO of the United States Tour Operators Association. As a result, organizers “are curating itineraries to include personalized services and experiences with more exclusivity, going beyond the standard offerings.”

Holland America, a subsidiary of Carnival Cruise Line, is seeing more guest bookings for premium spa services like its thermal suites and hydropool, said spokesperson Bill Zucker. “Our private cabanas are selling out regularly. And our new direct luggage service, where guests can have their luggage shipped directly to and from their home, is proving to be very popular,” he said.

Lindblad Expeditions, which operates National Geographic-branded cruises, replaced its Islander I luxury yacht with the more luxurious Islander II for Galapagos voyages in 2022, raising the average fare by 45%.

“Some nail-biting ensued,” said Lindblad Chief Commercial Officer Noah Brodsky, but the Islander II is already 78% booked for this year. That’s well ahead of historical trends, he said, “and an indication of the uptick in premiumization.”