Airlines

Will your bag fit? Maybe. Maybe not.

Baggage, ,

This chart greets travelers at boarding gates for international flights at Seattle-Tacoma International Airport (SEA).

No doubt, there’s something that looks like this at your airport too.

The chart lists the maximum dimensions – including handles and wheels – of the under-seat and carry-on bags for each airline that flies out of this airport.

And the chart is so busy because the maximum measurement for each airline can be a wee bit different.

Fly on Alaska Airlines, United Airlines, or Virgin Atlantic, and the carry-on bag limit is 22 inches X 14″ inches by 9 inches. Board a Finnair, Lufthansa, or Turkish Airline flight and, according to this chart, your bag must not exceed 22 inches X 16 inches X 9 inches.

What happens if your bag exceeds the maximum size dimensions allowed by your airline?

Often nothing.

But if gate agents for what is sure to be a full flight start measuring bags, or when push comes to shove when there’s no more room in the overhead bins for everyone’s bag, the suitcase that’s an inch or two over the official measurement will likely be the one that gate agents declare needs to be checked.

Often at the passenger’s expense.

Avoid being ‘that person’ by checking your airline’s size restrictions for carry-on bags and measuring yours before you leave home. If your bag just meets the guidelines or, better yet, is a wee bit smaller, jot down your measurements in case you’re challenged.

Tucking a tiny retractable or foldable cloth ruler in your pocket wouldn’t hurt either.

And while you’re at it. Check to see if there are weight restrictions for carry-on bags too.

Have you had a carry-on bag rejected because it was a wee too big? Tell us the story.

(Installation by artist Joel Ross – Room 28)

Airlines & Aviation Leaders Gather in Istanbul

Airlines, ,

The Stuck at the Airport team is in Istanbul this week for the annual general meeting of the International Air Transport Association (IATA) and the World Air Transport Summit.

CEO & representatives from more than 300 airlines are here, along with government officials, equipment suppliers, and all manner of other aviation world players. And the agenda includes not only assessing how the industry is doing now, post-COVID-19, but how it’s going to handle itself going forward.

Unruly Passengers – Still A Growing Problem

The annual report on the number of unruly passenger incidents worldwide always gets our attention.

And this year’s report is both surprising and alarming.

We thought that the incidences of unruly passengers would have dropped when the airline mask mandates did.

But according to IATA data, the number of reported unruly passenger incidents worldwide actually increased in 2022 compared to 2021.

The latest figures show that there was one unruly incident reported for every 568 flights in 2022.

That’s up from one per 835 flights in 2021.

The most common categories of incidents in 2022 were non-compliance, verbal abuse, and intoxication.

In 2022, non-compliance incidents were up about 37% over 2021.

What’s considered non-compliance? Infractions such as smoking, refusing to fasten a seatbelt, failing to store baggage when told to, or consuming your own alcohol on board an airplane.

Physical abuse incidents are also on the rise. While IATA says physical abuse incidents are rare, they’re nevertheless up 61% over 2021, occurring once every 17,200 flights.

What is the airline industry doing about unruly passengers?

Mandatory pre-flight refresh classes in onboard etiquette aren’t on the table quite yet. (Although we like that idea.) But the airline industry has some strategies it is working on to address the unruly passenger issue.

Those strategies include:

*Getting more countries to ratify the Montreal Protocol 2014, which gives governments the necessary legal authority to prosecute unruly passengers no matter their state of origin;

*Training more crew members on how to de-escalate incidents on the planes;

*And asking airports, airport bars and restaurants, and duty-free shops to help spread the word on the consequences of unruly behavior on airplanes.

United’s upgrade at Denver Int’l Airport

Airlines, ,

It’s officially “United Airlines Day” in Denver today in honor of the carrier’s announcement of a big expansion in flights, routes, and lounges at Denver International Airport (DEN).

The Chicago-based airline is adding 35 flights, six new routes, a dozen new gates, and – get this – three clubs, including one that will be the carrier’s largest.

Starting this summer, United says it will also be doubling the total number of early morning departures and late evening arrivals in and out of Denver.

The airline is adding new non-stops to six destinations including four not served by any other Denver airline: Dayton, OH; Greensboro, NC; Lexington, KY and San Juan, Puerto Rico.

United says it will fly new 737 MAX aircraft non-stop to San Juan, Puerto Rico, beginning October 29, and Montego Bay, Jamaica, beginning November 4.

In addition to the new routes, United plans to use its new MAX aircraft to increase service to popular destinations like Miami, Austin, Boston, and Atlanta. And the airline plans to will use Embraer 175 aircraft to connect Denver with Asheville, NC; Dayton, OH; Greensboro, NC and Lexington, KY, starting on September 29.

Infrastructure-wise, United will have 12 new gates opening in the A and B concourses by the middle of 2024, making an overall total of 90 gates for United at DEN.

And, just in time for summer travel, United will open a new club on the A Concourse and reopen its first of two revamped clubs on the B Concourse. That B Concourse club will be the largest United club in the world.

Snaps from a striped Condor Airlines flight

Airlines, Uncategorized, , ,

Stuck at the Airport joined Condor Airlines on a flight from Seattle Tacoma International Airport (SEA) to Frankfurt Airport (FRA) to celebrate the fact that the airline’s new Airbus A330neo aircraft – sporting the airline’s new striped livery – is operating on this route.

The German leisure carrier will soon have a fleet of all-new efficient, environmentally friendly Airbus A330-900neos serving all its long-haul North American destinations. And the inside of the planes, especially the business class cabin, is getting well-deserved raves.

We loved our business class seat, of course, but also the fact that the striped theme shows up in many places – but not too many places – inside the plane, from the slippers, the eye mask & the blankets in business class to the lavatories, air sickness bags, and even a special beer.

Seeking stripes? Condor’s new Airbus A330neos they’re currently being phased in on flights to/from Seattle (SEA), San Francisco (SFO), Los Angeles (LAX), New York (JFK), Las Vegas (LAS) and Toronto (YYZ).

Next summer, you’ll see Condor’s striped livery showing up also in Phoenix, Portland, Baltimore (BWI), Boston, Minneapolis, Anchorage (ANC), Fairbanks (FAI), Vancouver (YVR), and Edmonton (YEG).

Are consumers happy with the travel industry?

Airlines, , , ,

The American Customer Satisfaction Index just released its 2023 Travel Study, which ranks airlines, hotels, car rentals, and online travel agencies on customer satisfaction. 

For this report, more than 10,500 customers were interviewed via email over the past year and asked to evaluate their recent experiences with a wide variety of travel companies.

Airlines

Alaska Airlines gets the best ranking, rising 8% to an ACSI score of 81 (on a scale of 100).

American and Southwest Airlines each rose 1%, to an ASCI score of 78. United Airlines stayed steady with a 77 score, but scores dipped a bit for Delta Air Lines and Jet Blue.

As you can see from the chart below, airlines, car rental companies, and online travel agencies each made 1% gains in overall customer satisfaction, but satisfaction rose 6% for hotels in general.