[Our story on the rise of unruly airlines passengers first appeared on NBC News) Air travelers picked up some bad habits during the pandemic that they can’t seem to shake. Unruly passenger incidents rose 47% globally last year from 2021, even as pandemic-related restrictions faded, according to recent data released this month by the International Air Transport […]
The Stuck at the Airport team is in Istanbul this week for the annual general meeting of the International Air Transport Association (IATA) and the World Air Transport Summit. CEO & representatives from more than 300 airlines are here, along with government officials, equipment suppliers, and all manner of other aviation world players. And the […]
It’s officially “United Airlines Day” in Denver today in honor of the carrier’s announcement of a big expansion in flights, routes, and lounges at Denver International Airport (DEN). The Chicago-based airline is adding 35 flights, six new routes, a dozen new gates, and – get this – three clubs, including one that will be the […]
Stuck at the Airport joined Condor Airlines on a flight from Seattle Tacoma International Airport (SEA) to Frankfurt Airport (FRA) to celebrate the fact that the airline’s new Airbus A330neo aircraft – sporting the airline’s new striped livery – is operating on this route. The German leisure carrier will soon have a fleet of all-new […]
New York-based JetBlue Airways has revamped its True Blue loyalty program, making it easier for both frequent and infrequent flyers to earn incremental perks and attain status with the airline. You can get into all the nitty gritty details here. But basically, your ‘points’ and loyalty are now measured and accrued in “Tiles.” And JetBlue […]
The American Customer Satisfaction Index just released its 2023 Travel Study, which ranks airlines, hotels, car rentals, and online travel agencies on customer satisfaction. For this report, more than 10,500 customers were interviewed via email over the past year and asked to evaluate their recent experiences with a wide variety of travel companies. Airlines Alaska Airlines […]
[Our story on the rise of unruly airlines passengers first appeared on NBC News) Air travelers picked up some bad habits during the pandemic that they can’t seem to shake. Unruly passenger incidents rose 47% globally last year from 2021, even as pandemic-related restrictions faded, according to recent data released this month by the International Air Transport […]
The Stuck at the Airport team is in Istanbul this week for the annual general meeting of the International Air Transport Association (IATA) and the World Air Transport Summit. CEO & representatives from more than 300 airlines are here, along with government officials, equipment suppliers, and all manner of other aviation world players. And the […]
It’s officially “United Airlines Day” in Denver today in honor of the carrier’s announcement of a big expansion in flights, routes, and lounges at Denver International Airport (DEN). The Chicago-based airline is adding 35 flights, six new routes, a dozen new gates, and – get this – three clubs, including one that will be the […]
Stuck at the Airport joined Condor Airlines on a flight from Seattle Tacoma International Airport (SEA) to Frankfurt Airport (FRA) to celebrate the fact that the airline’s new Airbus A330neo aircraft – sporting the airline’s new striped livery – is operating on this route. The German leisure carrier will soon have a fleet of all-new […]
New York-based JetBlue Airways has revamped its True Blue loyalty program, making it easier for both frequent and infrequent flyers to earn incremental perks and attain status with the airline. You can get into all the nitty gritty details here. But basically, your ‘points’ and loyalty are now measured and accrued in “Tiles.” And JetBlue […]
The American Customer Satisfaction Index just released its 2023 Travel Study, which ranks airlines, hotels, car rentals, and online travel agencies on customer satisfaction. For this report, more than 10,500 customers were interviewed via email over the past year and asked to evaluate their recent experiences with a wide variety of travel companies. Airlines Alaska Airlines […]
JetBlue’s 3rd European Destination? Amsterdam. JetBlue announced on Tuesday that it will be adding Amsterdam to its list of international flight destinations. Service will start between New York’s JFK International Airport and Amsterdam Schiphol sometime “late this summer,” according to a JetBlue statement. And flights between Boston Logan and Schiphol are “to follow,” subject to […]
Late Tuesday evening, an essential piece of the aviation transportation network operated by the Federal Aviation Administration failed. And because of that the FAA temporarily grounded all flights nationwide on Wednesday morning. The ground stop was lifted by 8:50 am east coast time. But the fallout included more than 1,300 canceled flights and close to […]
After a week of widespread cancellations and disarray in operations, many Southwest Airlines passengers are still stuck at airports around the country waiting for standby seats. Or in hotels waiting for confirmation of a flight home. If you’re following social media and watching TV, you’ve also likely seen stories of people renting cars – sometimes […]