The American Customer Satisfaction Index just released its 2023 Travel Study, which ranks airlines, hotels, car rentals, and online travel agencies on customer satisfaction. For this report, more than 10,500 customers were interviewed via email over the past year and asked to evaluate their recent experiences with a wide variety of travel companies. Airlines Alaska Airlines […]
JetBlue’s 3rd European Destination? Amsterdam. JetBlue announced on Tuesday that it will be adding Amsterdam to its list of international flight destinations. Service will start between New York’s JFK International Airport and Amsterdam Schiphol sometime “late this summer,” according to a JetBlue statement. And flights between Boston Logan and Schiphol are “to follow,” subject to […]
Late Tuesday evening, an essential piece of the aviation transportation network operated by the Federal Aviation Administration failed. And because of that the FAA temporarily grounded all flights nationwide on Wednesday morning. The ground stop was lifted by 8:50 am east coast time. But the fallout included more than 1,300 canceled flights and close to […]
After a week of widespread cancellations and disarray in operations, many Southwest Airlines passengers are still stuck at airports around the country waiting for standby seats. Or in hotels waiting for confirmation of a flight home. If you’re following social media and watching TV, you’ve also likely seen stories of people renting cars – sometimes […]
Early Wednesday morning, Flightaware.com was showing almost 2500 Southwest Airlines flights canceled. That leaves thousands of passengers still stuck at airports around the country. All other domestic airlines now have their schedules back on track since the last weekend’s bad weather. But not Southwest. The airline continues to suffer from staffing problems, software and technology […]
No doubt about it. For everyone except Santa and his reindeer, flying this holiday has been a mess. There’s so much snow in upstate New York that Buffalo Niagara International Airport (BUF) is staying closed until at least 11 a.m. on Wednesday, December 28. And the airport’s award-winning snow removal team is so overwhelmed with […]
The American Customer Satisfaction Index just released its 2023 Travel Study, which ranks airlines, hotels, car rentals, and online travel agencies on customer satisfaction. For this report, more than 10,500 customers were interviewed via email over the past year and asked to evaluate their recent experiences with a wide variety of travel companies. Airlines Alaska Airlines […]
JetBlue’s 3rd European Destination? Amsterdam. JetBlue announced on Tuesday that it will be adding Amsterdam to its list of international flight destinations. Service will start between New York’s JFK International Airport and Amsterdam Schiphol sometime “late this summer,” according to a JetBlue statement. And flights between Boston Logan and Schiphol are “to follow,” subject to […]
Late Tuesday evening, an essential piece of the aviation transportation network operated by the Federal Aviation Administration failed. And because of that the FAA temporarily grounded all flights nationwide on Wednesday morning. The ground stop was lifted by 8:50 am east coast time. But the fallout included more than 1,300 canceled flights and close to […]
After a week of widespread cancellations and disarray in operations, many Southwest Airlines passengers are still stuck at airports around the country waiting for standby seats. Or in hotels waiting for confirmation of a flight home. If you’re following social media and watching TV, you’ve also likely seen stories of people renting cars – sometimes […]
Early Wednesday morning, Flightaware.com was showing almost 2500 Southwest Airlines flights canceled. That leaves thousands of passengers still stuck at airports around the country. All other domestic airlines now have their schedules back on track since the last weekend’s bad weather. But not Southwest. The airline continues to suffer from staffing problems, software and technology […]
No doubt about it. For everyone except Santa and his reindeer, flying this holiday has been a mess. There’s so much snow in upstate New York that Buffalo Niagara International Airport (BUF) is staying closed until at least 11 a.m. on Wednesday, December 28. And the airport’s award-winning snow removal team is so overwhelmed with […]
Airline trade group IATA – the International Air Transport Association – is hosting a gathering of journalists in Geneva, Switzerland this week and laying out a wide variety of reports, predictions, and challenges. IATA reports that in 2023, as air travel rebounds from COVID-19 restrictions, the global airline industry expects to post a small net […]
Airlines Fined for Not Giving Refunds on Time On Monday, the Transportation Department fined a half-dozen airlines more than $7 million for failing to provide timely refunds to customers. The DOT said the six airlines have also now collectively paid more than half a billion dollars to people who were owed a refund due to […]
Big news in the airline world. JetBlue is buying Spirit Airlines. Price tag: $3.8 billion. Read these stories to learn more.