Alaska Airlines

Kids flying solo? Here’s what you’ll pay.

My Well-Mannered Traveler column on msnbc.com this week –Are airlines cashing in on your kids? -addresses some of the new fee airlines will charge you to put your kid on a plane as an unaccompanied minor.

Southwest Airlines gets kudos for not charging customers a fee to take along two checked bags. But the “Bags Fly Free” airline has a different attitude about kids: starting Friday, April 23, 2010 Southwest Airlines is doubling the fee it charges to transport children age 5 to 11 as unaccompanied minors.  The new UM fees — $50 each way, up from $25 each way — are still on the low end of a fee scale that can top $300 per round-trip. But as we learned last June when one airline “misplaced” very young travelers on two much-publicized occasions, parents don’t always get what they think they’re paying for when they fork over these fees.

So as summer travel planning gets underway and kids start looking forward to camp or a visit to a friend or relative in another city, it’s a good time to review airlines fees for unaccompanied minors and the tips for making sure your little solo traveler flies safely.

Bags may be free; your kids aren’t

The news isn’t all bad: Alaska Airlines and Horizon Air are actually lowering the fees they charge for accommodating unaccompanied minors.  Starting with tickets purchased May 1, 2010 for travel after June 16th, customers will pay a $25 fee per child for direct flights and $50 per child for connecting flights. This is a reduction from the current $75 fee.

What about other airlines? Prices and rules are always subject to change, but here are the current charges for unaccompanied minors on most domestic airlines. Fees listed below are one-way.

Airtran Airways: $39 for non-stop/direct flights; $59 for itineraries with connections. If two or more children travel together, only one fee is charged.

Alaska/Horizon Airlines $75 each way for children ages 5-12. This fee is for up to three children.  Effective May 1 for travel after June 16: $25 fee per child for direct flights; $50 per child for connecting flights within the Alaska/Horizon network.

American Airlines: $100 each way. Covers two or more children from the same family.

Continental Airlines: $100 each way. Covers children traveling together.

Delta Airlines: $100 each way, per child.

Frontier Airlines: $50 for direct and non-stop flights; $100 for connecting flights. One fee per family.

JetBlue Airways: $75 per child.

Spirit Airlines: $100 each way, per child.

Southwest Airlines: $50 each way, each child.

United Airlines: $99 each way; covers 2 or more children traveling together.

US Airways: $100 each way; non-stop only. Covers two or more children.

Virgin America: $40 one way; non-stop only.

Some details to keep in mind:

Be sure to check for updates, rules and additional fees, which can vary widely and often change on short notice.

For example, some airlines waive the UM fee for children who have achieved frequent flier status. Some airlines do not allow unaccompanied minors to fly after 9 p.m., on the last flight of the day or if bad weather or some other condition (i.e. impending strike or volcano eruption) might cause delays.

Several airlines promise to give your child a snack; others will waive the checked bags fees; and a few charge just a single fee for two or more children traveling together, which can offer significant cost-savings.

And be sure to check those age restrictions: some airlines charge unaccompanied minor fees only for children aged 5-11. Others might insist on collecting an unaccompanied minor fee for teens 14 or even 15 years-old.

Airlines take the fee; you keep the responsibilities

There’s that old saying, “You get what you pay for.” That rule doesn’t necessarily apply when it comes to picking an airline to transport your young solo flier. Remember those ‘mis-delivered’ kids? They were flying on Continental Airlines/Continental Express, which levies a $100 UM fee. Last June, the airline sent a 10-year-old girl to Newark, N.J. instead of Cleveland and flew an 8-year-old girl to Arkansas instead of Charlotte, N.C.

Mistakes happen, of course, and millions of kids fly alone each year with no problems. But there’s plenty you can do to tip the scales in favor of your little unaccompanied minor having a smooth flight.

Make sure you’re prepared:

Nancy Schretter of the Family Travel Network urges parents to do their homework. “Avoid airlines that have had problems [caring for unaccompanied minors] in the past. … Choose larger aircraft and, if possible, stay away from small regional jets. … And think about everything that could happen and be ready to deal with problems.”

Some of those problems could crop up with the all the paperwork associated with sending a child as an unaccompanied minor. Study the rules, have the required phone numbers and identification information ready when you go to the airport and make paper copies of everything, including the airline’s posted unaccompanied minor policy. In researching current fees and rules, I discovered that the advice of reservation agents can conflict with an airline’s posted rules.

Make sure your child is prepared

Arm your child with snacks, some cash, a charged cell phone, emergency phone numbers and books, games and other activities to keep them entertained. And make sure your child knows what to do if things go wrong.

Changes galore in fees and service charges on Alaska Airlines/Horizon Air

Heads up, Alaska Airlines or Horizon Air customers.  A bunch of changes to the airlines’ fees and services were announced today.  The news is good and bad…

Here’s a rundown:

Effective for travel on or after June 16 for tickets purchased beginning May 1.

Checked bags and baggage service guarantee

It will cost you $20 for each of your first three checked bags. This is a $5 increase for the first checked bag, a $5 decrease for the second, and a $30 decrease for the third.

There’s also a change to the carriers baggage service guarantee.  Yes – there’s a service guarantee!

Instead of promising you they’ll get your bags to your within 25 minutes the airlines now promise to get bags to you within 20 minutes.  And if the bags don’t show up in 20 minutes they’ll either give you 2,000 Alaska Airlines Mileage Plan miles or $20 off a future flight.

Unaccompanied minors

Alaska and Horizon are also lowering the fees for unaccompanied minors ages 5 to 12.

The new fees are $25 per child for direct flights and $50 per child for connecting flights.

This is a reduction from the current $75 fee, which applied to several children traveling together.

[Note: As of tomorrow, April 23, 2010, Southwest Airlines is raising its fares on unaccompanied minors; see news about this and other airlines’ unaccompanied minor fees in my msnbc.com column “Are Airlines Cashing in on your kids?”]

Same-day confirmed travel

If you want to change your flight within six hours of departure, it will cost $25 to confirm a seat.

Outside of that six-hour window, you must pay the difference in fare plus any applicable change fee. Until now, for a flight on the same calendar day it seems you could pay this $25 same-day confirmed fee or stand by for free.

Instant ticketing and refund policy

Effective May 12, you will no longer be able to hold reservations for 24 hours without payment when booking directly with the airlines, but you’ll get one free change or a full refund within 24 hours of purchase on all tickets.

For more details see the Alaska Airlines website.

Travel contests: you can’t win if you don’t play

Traveling is expensive. Especially if you want to eat and sleep when you get somewhere.

So we’ll start the week off with two contests you many want to enter to help subsidize an adventure.

AirTran Airways has a Facebook-linked sweepstakes encouraging students to become a “Facebook creeper,” which they describe as someone who “crawls Facebook, obsessively checking the content of other people’s profiles.” (That does sound sort of creepy)

The airline has set up the AirTran U Creeper page and is giving away one round trip flight per week  through the end of November 2010.  Here are the details about the AirTran Airways “creeper” contest.

Not a creeper? If you or someone you know is under 23 years old – in college or not – keep in mind that AirTran has a program that offers cheap standby tickets year-round.

[For more details about this and other student airfare deals see the article I wrote last September for MSNBC.com: Travel Discounts for the College-Bound ]

And, here’s one for fans of Hawaii and Olympic medal-winning speed skater Apolo Anton Ohno.

Alaska Airlines is running a contest for a 4-night/5 day Hawaiian vacation (for two) on Maui. And yes, Ohno will join you at the luau. .  The contest runs through April 15th and you can get lots of extra entries by connecting through social media sites such as Twitter and Facebook. Enter the Follow Apolo to Hawaii contest here.

Good luck! And if you win, please send us some souvenirs.

Get ready to “Apolo-ize” yourself at SEA and PDX

Are you getting excited about the 2010 Winter Olympics in Vancouver?

The folks at Alaska Airlines are.

Today (Tuesday, February 2, 2010), airline representatives will be at Seattle-Tacoma International Airport (SEA) and Portland International Airport (PDX) asking passengers to help cheer on speed skater and Pacific Northwest native Apolo Ohno by “Apolo-izing” themselves with free stick-on Apolo Ohno ‘soul patches.’

And don’t worry if you’re not planning to be at either of those airports on Tuesday.

Like the folks pictured above, you can go on-line and “Apolo-ize’ yourself anytime with the handy Apolo-ize tool.

Greetings from the North Pole

Spokane - North Pole

Yesterday I had the great honor of joining more than 60 kids from Spokane, Washington on a quick trip to the North Pole.

We flew, of course. On a special Alaska Airlines flight.  And for most of those kids it was their first time going to the airport, the first time flying on a plane, and of course, the first time going to the North Pole.  So Santa sent some elves to help out with some of the tricky parts, like going through security.

Spokane - north pole - security

The North Pole was a magical as you’d think (more on that later in the week) but, because I was dressed as an (undercover) elf I was able to sneak into Santa’s Flight Center and snap a few photos that offer some insight into the Christmas Eve routine.

Spokane - ELF TSA SIGN

Thanks to the folks at the Spokane Fantasy Flight for letting me ride along. Especially, Tammikins, my elf guide there on the right.

Elfves Notes and Tammikins -

Boeing Factory Tour: Aviation Geekfest report

On Sunday I was pleased to be able to join 46 other folks on an tour of the Boeing factory in Mukilteo, Washington as part of Aviation Geekfest hosted by Alaska Airlines, Horizon Air and the Future of Flight Aviation Center.

In a testament to the power of social media – or the fact that aviation geeks are quick on the trigger – the free tickets for the event “sold out” in less than a minute.

Part of the attraction: attendees were promised a chance at winning gift cards from Alaska Airlines, a spiffy model of an Alaska Airlines 737-900, and – get this – two tickets on the 1st 787 flight.

No one was allowed to bring cameras or telephones with cameras on the tour. So I can’t show you photos of new 787 Dreamliner airplanes in production.  I did take a notepad along.  But sadly, I can’t draw.

Geekfest sketch

Next time, I’m taking a sketch artist along, but in the meantime, here’s a better drawing of the airplane, courtesy of the CD that tour guide Mike (friendly, smart, informative and no where near as corny as he could have been given his audience) handed each of us at the end of the tour.

ScreenHunter_05 Dec. 07 06.25

And here’s a photo of the 787 Dreamliner plane that should be taking off any moment now. Photo courtesy Aviation Geekfest attendee and Twitter user @imperfectsense.

DREAMLINER

Alaska Airlines unveils an Apolo Ohno plane

Alaska Air Apolo Ono

Seattle is pretty proud of Apolo Anton Ohno, who began his speed-skating career here when he was just 14 and went on to win numerous world and national championships and five Olympic medals.  (Oh yeah, he was also on the Dancing with the Stars TV show.)

Now he’s getting ready for the 2010 Vancouver Olympics games.

To cheer him on, Alaska Airlines has painted one of its Boeing 737-800 with a giant image of Ohno and, during the unveiling yesterday at Seattle-Tacoma International Airport, handed out Ohno trading card, copies of Ohno’s signature bandana, and press-on faux facial hair (in honor of Ohno’s infamous “soul patch.”) .

Sadly, I missed that gala event, but like everyone else I can now “Follow Apolo” on a special web site that will track his progress.

Alaska Airlines big OHNO

Flight training at Alaska Airlines – not for sissies

Last night was Aviation Geek Night at the Alaska Airlines training center in Seattle.  A dozen folks who follow Alaska Airlines on Twitter (http://twitter.com/alaskaair) were invited to experience what it’s like to pilot a $30 million dollar aircraft and get some Flight Attendant safety training.

We didn’t get any face time with these guys:

Alaska Airlines bad guys

But flight attendant instructors Megan, Claudia, and Clinton assured us that real flight attendants were well trained in how to defend themselves – and passengers – against bad guys.

We did get to practice putting out an on-board fire and learned how to open and set aside the 40 pound window exit.

Alaska Air exit door

Then we each had a chance to slide down the emergency chute.

Alaska Air emergency chute

All skills I’m glad I’ve practiced and, of course, hope I’ll never get to use.

At the end of the night, I did get a chance to sit in the captain’s seat of the flight simulator.  Capt. Bill Morgan calmly and gently guided me and co-pilot Kenji_Onozawa through a landing at Reagan National Airport and Seattle-Tacoma Int’l Airport.  Good thing Kenji was cool and capable.  Because it turns out, I was too short to reach the brakes on the airplane and, once on the ground, I got nauseous guiding the plane to the gate.

Still, they let me graduate with a newly minted Certificate of Geekiness, which I will be carrying with me next time I fly.

Alaska Airlines certificate of geekiness

Souvenir Sunday: toys from Alaska Airlines & tales from Siena

Happy Souvenir Sunday!

Every Sunday Stuck at the Airport unpacks the carry-on and re-packs for a fresh new adventure. It’s also when we look over the souvenirs we’ve accumulated through the week.

This week, we have this cute little Air Force One that photographer and world traveler Daniel Incandela found for sale at the Indianapolis International Airport.

daniel-incandelas-ind-souvenir

At a Tweetup (a real-world gathering of folks who follow each other on Twitter) hosted by Alaska Airlines in Seattle, I came away with this great souvenir: a Best-Lock construction toy of an Alaska Airlines airplane.

alaska-airlines-toy

I’m not sure what my favorite part of this souvenir is. The cute little airplane (that sells on-line for less than $5), the little pilot inside, or the fact that the package has a message about the dangers of plastic bags printed in 36 different languages!

alaska-airlines-toy-parts

And, because sometimes the best souvenirs are the stories our friends bring home from their trips, I’m including this link to Bob Rini’s Nine Pound Hammer  blog entry about his stop in Siena, “the arch rival of Florence.”

While there he learned the history of Siena through the story of how the 17 contrade (neighborhoods) compete against each other in a wild-sounding bareback horse race, the Palio,  that dates back to 1283.  Those neighborhoods each have their own flags and costumes; a tradition we now think every city should adopt.

sienna-costumes(Courtesy Bob Rini; Nine Pound Hammer)

Have you found a great souvenir while stuck at the airport?

If it is: under $10; not a generic item (i.e. shot glass or mug); and “of” that airport, city or region, then please send a photo and a note about why you chose that souvenir.  It may just show up on a future Souvenir Sunday.

Airports and airlines scramble over swine flu

As I reported today on MSNBC.com, airports and airlines are scrambling to respond to the government-issued alerts about travel to and from Mexico in the wake of the swine-flu outbreak there.

screenhunter_05-apr-27-2040

It’s hard to know what will happen next, but most airlines with flights to Mexico have posted policies offering to waive the change fee for travelers who want to adjust their itineraries or exchange their ticket for a different destination.  While Alaska Airlines is allowing travelers to make changes to an itinerary through May 20th, most other airlines are asking travelers to make new plans by next Wednesday, May 6th.

Stay tuned though: as the story unfolds and if, for example, the U.S. government places formal restrictions on travel to and from Mexico, the airlines may have to extend those offers.