5 Things We Love About Fort Wayne International Airport (FWA)
We’re back with another episode in our “5 Things We Love About…” series highlighting features and amenities at airports about the country and the world.
Without a doubt, Fort Wayne International Airport has one of the best airport amenities we’ve encountered: free cookies for all arriving passengers.
On our first visit to FWA, a seatmate told us that we’d get a cookie on arrival. We thought they were making a joke. But it turned out they were not kidding at all.
The cookies are baked at Ellison Bakery, just across the street from the airport. And FWA has been handing out these delightful welcome snacks for more than 20 years.
The cookies are clearly a hit: in June 2020 the airport handed out its “3 Millionth Cookie” and debuted a new style of cookie. Now, instead of one cookie, every arriving passenger at Fort Wayne International Airport is welcomed with a package that’s filled with several miniature cookies. The flavors include Birthday Cake and Chocolate Chip and several other varieties are rotated in.
2. Local brands at FWA
FWA puts an emphasis on local brands in the airport. Chapman’s Brewing Company out of Angola, Indiana serves a touch of Northeast Indiana with locally brewed beer on tap. And Conjure Coffee brings a sampling of Fort Wayne’s local coffee scene to FWA.
3. Customer service at FWA
We told you about the cookies that the Hospitality Hosts hand out to passengers at FWA. In any airport, that would check the box for customer service.
But FWA doesn’t stop there. The airport’s Customer Service Agents (CSAs) also provide complimentary curbside luggage service, wheelchair assistance, a parking lot shuttle, and other services.
4. Hospitality PAWS
Hospitality PAWS is FWA’s certified therapy dog program.
All the pups are highly trained and certified through the Alliance of Therapy Dogs and show up with their trainers at select times during the week.
5. More to come at FWA
Project Gateway is FWA’s expansion and improvement project. On the agenda: the Parking Lot Rehabilitation Project, East and West Terminal Apron Improvement Project, and the FWA West Terminal Building Expansion. That last piece will add additional gates, a new Mother’s Room, an upgraded Children’s Play Area, and expanded ticketing area, a modernized exterior façade, and more.
Did we miss your favorite feature of Fort Wayne International Airport? Let us know in the comments section below. And feel free to nominate the next airport to be featured in the “5 Things We Love About…” series.
Sometimes low-tech is the best. Even when it comes to New Year’s Resolutions.
Reno-Tahoe International Airport (RNO) once again invited travelers to write their New Year’s resolutions on sticky notes and post them on the airport’s New Year’s Resolution Wall.
In the photo above you can see some of the resolutions posted. Resolutions include “More Adventure!!, “Stay Sober,” and “Live in the moment without fear!”
There were more. Airport officials say many notes mentioned COVID-19, masks, and politics. And in among the resolutions, there were notes in which travelers resolved to:
Dreaming about travel? Us too. But how will our journeys be changed by the pandemic?
(This is a slightly different version of a story we prepared for NBC News.)
Sanitizing stations, “stand here, not there” floor stickers, and cotton swabs up the nose were not part of the travel experience before the COVID-19 pandemic.
But as travelers edge their way back into airports and hotels and onto airplanes, cruise ships, and ski slopes, they will be dealing will all that – and more.
But for how long? We asked some industry experts to tell us which new travel trends, technologies, and protocols they think will stick around.
Who will travel and what will they expect?
“Businesses are connecting with their customers virtually and leisure travelers are discovering the joys of staying local,” says Chekitan Dev, a professor at Cornell University’s School of Hotel Administration in the SC Johnson College of Business. “Many business travelers will lower their number of trips, and leisure travelers will shift from ‘hyper-global’ to ‘hyper-local’ travel for the foreseeable future.”
For well into 2021 travelers will be expected or required to wear masks and observe physical distancing. And airlines, airports, hotels, and cruise lines will be expected to continue making health, safety, and cleanliness a priority.
“People will look at a dirty rental car or bus or airport or airline cabin or hotel room and wonder, ‘Uh oh, am I putting myself at risk?’ says Henry Harteveldt, a travel industry analyst at Atmosphere Research Group. “Travelers will continue to hold travel brands’ feet to the fire to keep their facilities clean.”
Entertainment
Once we move past this pandemic “we’re going to have amnesia about some of this and likely go back doing many of the same things we used to do before,” says Devin Liddell, futures and design strategist with Seattle-based Teague global design consultancy.
Theme parks, museums, and other attractions will reopen, and Liddell says the best operators will retain systems put in place to orchestrate the flow of people. For example, “ski resorts that require reservations will likely create a better experience for everyone on the lift lines,” he says.
Hotels
Hotels will likely maintain flexible cancellation policies and keep in place the intensive protocols for cleaning guest rooms and public spaces.
But instead of housekeeping only upon request or not at all during a stay, “elective housekeeping will be more about providing guests with an easy ‘opt-out’ of housekeeping services,” says Bjorn Hanson, adjunct Professor at New York University’s Tisch Center of Hospitality.
Cruising
Most major cruise lines are maintaining – and extending – the voluntary suspensions of sailings until sometime in 2021.
When sailings resume there will be changes onboard.
“The buffet will move away from the more traditional self-serve approach toward a more crew-served style – something that lines have already said will likely be a more permanent change,” said Colleen McDaniel, Editor-in-Chief of Cruise Critic. And “changes to muster drills could also stick around beyond the pandemic. Rather than mass events that put all passengers in small spaces at once, we’ll continue to see this more self-driven.”
Airports
At airports, “the pandemic has dramatically accelerated the adoption of countless new technologies and protocols to keep people healthy and safe and streamline the entire air travel experience,” says Kevin Burke, president and CEO of Airports Council International-North America.
“Many of these changes will outlast COVID-19,” he adds.
Those technologies and protocols include sanitizing robots, restrooms that alert maintenance crews when cleaning is needed, contactless check-in, bag check and credential authentication, and the increased ability to order and pay for food or duty-free items from a mobile device and receive a contactless delivery anywhere inside the airport.
The current pandemic will change future airports as well.
“We plan to implement many public health procedures into the design of our new terminal building,” scheduled to open in 2023 said Christina Cassotis, CEO at Pittsburgh International Airport, “It will be the first post-pandemic terminal to open in the country that will be designed with these issues in mind.”
Materials in airports are going to change, too, says Luis Vidal, president and founding partner at Luis Vidal + Architects. “The use of new photocatalytic devices based on antibacterial, antiviral, and ‘autocleaning’ material, such as titanium dioxide, silver or copper, in high-use areas will become the norm.”
Airlines
(PRNewsfoto/United Airlines)
Airlines will maintain stringent cleaning and sanitizing protocols. Generous rebooking and cancelation policies may stretch out for a while. But most airlines will soon stop blocking middle seats.
Coming back soon: the full range of in-flight services, especially at the front of the plane.
“The traveling public is not happy with the bare bones on-board experience right now,” says Harteveldt of Atmosphere Research. “They understand the need for limits, but people are saying they won’t accept paying for a premium experience and getting something that is subpar.”
Vaccines, Travel Corridors, and insurance
As the COVID-19 vaccine becomes available, it may become a ‘must-have’ for travelers.
The new normal for global travel may also include digital health passports displaying a traveler’s vaccine or negative test status and, by spring, travel corridors (also known as travel bubbles) that allow travel between countries with low COVID-19 infection rates, says Fiona Ashley, VP Product & Solution Marketing SAP Concur.
While there are some great fare deals being offered right now, as demand returns, so will higher prices. And going forward, travelers will likely need to factor in the added costs of COVID-19 tests and travel insurance.
“Travel insurance may become a non-negotiable as destinations continue to require medical insurance, and travel suppliers tighten their refund policies,” said Megan Moncrief Chief Marketing Officer of travel insurance comparison site Squaremouth
“The Covid-19 pandemic highlighted the vulnerability of the global travel industry. I think travelers will be more cautious about investing in expensive trips without insurance.”
Airlines are falling over themselves to convince and reassure passengers that it is safe to fly during the pandemic.
They are investing in the latest cleaning and sanitizing technologies and creating new protocols for systematic cleaning. They are enforcing mask-wearing policies. And airlines are putting people on the no-fly list if they fail to comply.
And in the absence of a national program to test flyers for COVID-19, airlines are working on COVID-19 testing programs of their own.
Hawaii-bound travelers can get tested – for a fee – in a handful of U.S. airports.
From November 16 through December 11, United will offer free rapid tests to every passenger over 2 years old and crew members on select flights from Newark Liberty International Airport (EWR) to London Heathrow (LHR).
Anyone who doesn’t want to be tested will be placed on another flight.
United says this will guarantee that everyone on board over 2 years old on the selected flights will have tested negative before departure.
Premise Health will administer the rapid testing pilot program for the selected EWR-LHR flights. And tests will be given to passengers traveling on United Flight 14, departing at 7:15 p.m., Mondays, Wednesdays, and Fridays.
Customers will need appointments for the tests at least three hours before their flight. The on-site testing facility will be at the Newark United Club near Gate C93.
Earlier this month, United began offering customers traveling from San Francisco International Airport to Hawaii the option to take a same-day, pre-flight rapid test at the airport for a fee. The program allows customers with a negative result to bypass Hawaii’s mandatory quarantine requirements.
And just last week, United participated in a test program between New York/Newark and London of CommonPass, a digital health pass.
We know you don't necessarily need a demonstration of our new toe tap buttons, but our COO & VP of Operations Bruce Goetz is mighty proud of these things so we made one anyway. They're our latest move to a "touchless journey" because TUS Cares. DETAILS: https://t.co/5As7YgH3SNpic.twitter.com/4GHJ57NESo
Free gadget cleaning at Toronto Pearson International Airport
It looks like a copy machine. But if you put your gadgets in these machines at Toronto Pearson International Airport (YYZ) they will get zapped by a UV-C light that destroys novel coronavirus cells.
20 seconds, 360 degrees and 99.979% of novel coronavirus cells destroyed. That’s the power of @CleanSlateuv, a chemical free sanitizer device that uses a burst of UV-C light to clean your handheld electronics. Free to use the next time you fly. https://t.co/4OFdCqKGIopic.twitter.com/q7th0xTz64
Long Beach Airport (LGB) has a new video out to remind travelers that they’ve got outdoor concourses and other amenities that are reassuring for travelers.
“Customers will not be limited in the number of times they adjust their flights,” the airline said in a statement.
“When we hear from customers about where we can improve, getting rid of this fee is often the top request,” said Scott Kirby, CEO of United Airlines, in a video message.
We hope and expect other airlines to do the same.
But wait, there’s more.
United also announced that, as of January 1, 2021, any customer can stand by for an earlier flight for free. “If a seat is available for that flight, we’ll assign you one before departure,” the airline promises.
Mileage PlusPlus Premier members will be able to confirm a seat on a different flight on the same day with the same departure and arrival cities as their original ticket if a seat in the same ticket fare class is available.
As always, if we missed your favorite thing at CLT, please add a note in the comments section below. And keep in mind that some amenities mentioned may be temporarily unavailable due to health concerns, but we are sure they will be back.
5 Things We Love about Charlotte Douglas International Airport
1. The Rocking Chairs at CLT
CLT oozes charm with its signature rocking chairs.
The welcoming amenity first debuted at CLT in 1997 and since then hundreds of airports around the country have added rocking chairs of their own.
CLT also has towering Ficus trees in the terminal and a piano just waiting for volunteers to sit down and serenade passengers.
2. Selfie Stations at CLT
To add a bit of fun to layovers, CLT has several #TakeMySelfie stations in the terminal.
You will find giant CLT letters on the wall at Checkpoint E; a colorful vintage postcard on the Concourses A/B Connector; and a Queen Charlotte mural in the Concourse A Expansion.
3. Shopping at CLT
Take a look at some of the fun gifts and souvenirs you can pick up at CLT.
4. CLT’s Airport Overlook
CLT’s Airport Overlook is a large area near the airport (7300 Old Dowd Road) with parking, picnic tables, and benches. It is a perfect spot for watching aircraft take off and land.
Inside the airport, the best place to get great views of the Charlotte skyline is from Concourses D and E.
5. Art at Charlotte Douglas International Airport
The work of at least 14 artists, many of them local, is featured at CLT airport. Here are just a few of our favorites.
Charlotte is known as the Queen City and there’s a statue of Queen Charlotte by Raymond Kaskey in the garden area between the East and West Daily Parking Decks.
On the Concourse A Expansion near Gates A21 and A22 is Refik Anadol’s “Interconnected.” The piece is a series of three massive LED screens with ever-changing digital artwork modeled on real-time airport operations data.
It looks abstract, but the work is translating particles representing flight arrivals, departures, baggage movements and airport parking into millions of pixels.
And there’s there’s Journey 1 and Journey 2, by Ráed Al-Rawi. Charming!
Stuck at The Airport continues its “5 Things We Love About…” series today with “5 Things We Love About Evansville Regional Airport (EVV)” in Indiana.
If we have missed a feature or amenity at EVV that you love, please be sure to add in the comments section below.
And keep in mind that some of the features we mention may be temporarily unavailable due to health concerns.
Before we get started, here’s a link to all the other airports we’ve featured so far in the 5 Things We Love About… series. Feel free to nominate an airport for the series. If you want to sponsor one of the episodes, get in touch.
5 Things We Love About Evansville Regional Airport (EVV)
1. EVV’s business lounge
EVV’s free-to-use post-security business lounge has privacy booths, couch seating, privacy shielded tables and “fishbowl” offices.
Bonus “get things done” extras include free Wi-Fi and seats with charging outlets in the terminal.
2. EVV’s Second Saturday Stories
Here is a great way to make an airport a key part of the community.
EVV’s “Second Saturday Stories” is a storytelling program in partnership with the local library system that takes place at the airport on, you guessed it, the second Saturday of each month.
Children and their family members gather at the airport to listen to stories, sing songs, create art about airplanes and aviation, and just have fun.
We also love the play area for kids at EVV
3. EVV’s Iron Compass café
EVV’s Iron Compass Café and bar – the airport’s only restaurant – is a bit different than other regional airport restaurants. The menu includes more than 70 brands of bourbon, from regional Kentucky bourbons to nips of the precious Pappy Van Winkle.
4. EVV’s solar parking canopies
Fewer than 10 airports around the country have solar covered canopies and, at 1.3 megawatts, EVV’s will be the largest solar parking canopy installation in the U.S.
When at full operation the canopies will supply 50 percent of the terminal’s power.
5. Shopping at EVV
Evansville Regional Airport (EVV) has one small gift shop, but it stocks some unusual items.
On the shelves, passengers will find a local line of soap and shampoo for dogs, Evansville-themed “e is for everyone” swag and, for some reason, giant spoons that are more than 3 feet long.
Did we miss a feature or amenity at Evansville Regional Airport that you love? Please add a note in the comments section below.
Have an airport to nominate for the series? Let us know which one and, of course, 5 reasons why you love that airport.