Airport food

Travel Tidbits from an airport near you

Safety, , , , , ,

Here’s some of the airport news that caught our attention today.

May I help you, virtually?

Our first encounter with a video help desk was at the massive Istanbul Airport in October 2019.

It seemed odd but, then, efficient to step up to what seemed like an unstaffed information desk and then have a live video chat with someone located offsite.

But now video chats are the socially distanced way to get questions answered in an airport.

As of May 2020, volunteer Airport Ambassadors staff the Virtual Information Booth at Louisville Muhammad Ali International Airport (SDF).

And now Los Angeles International Airport (LAX) is running a Virtual Assistance pilot program in Terminal 2.

Travelers can have real-time video conversations with a customer services specialist over a touch-free tablet system installed at the information booth.

As health safety and social distancing concerns continue, we expect to see more airports offering some sort of virtual help desk.

San Jose International Airport shows off its ingenuity

Like most airports now, Mineta San Jose International Airport (SJC) is implementing new health and safety measures in its terminal.

We like the no-nonsense social distancing signage and floor decals.

And we are impressed that instead of waiting months for out-of-stock hand-sanitizing stations and plexiglass barriers, the Facilities and Engineering team at SJC is making its own.

At Your Gate + Grab = Service

Grab, the time-saving app that lets you order from an airport restaurant and then go straight to the pick-up line to get your meal is partnering with AtYourGate, the service that lets you order airport food via an app and have it delivered to you wherever you are in the terminal.

The partnership makes sense on many levels but is perfectly timed for these ‘no-touch’ times.

Grab already operates in over 50 airports in 4 countries. AtYourGate serves 10 airports now, with 40 more to be served in short order.

Souvenir Sunday: Free Cookies at Fort Wayne Int’l Airport (FWA)

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Since 2000, volunteer hosts at Fort Wayne International Airport in Indiana has been welcoming arriving passengers with free individually wrapped cookies.

The cookies are made fresh by the nearby Ellison Bakery. And when the volunteers are off-duty, cookies are still available from a self-serve cookie kiosk at the security exit.

Over the years, FWA Airport has given out a lot of those free cookies.

Millions, in fact.

And on Friday, June 26 the airport had a party for the 3-millionth free cookie.

The guests of honor? An unsuspecting family arriving on a flight from Tampa. In addition to the free milestone cookie, their prizes include a basket of gifts from the airport, a free roundtrip ticket for 2 on Allegiant Air, and lots more cookies from Ellison Bakery. Nice!

Despite a drop in air traffic that is no doubt taking a bite out of its budget, the free cookie program at Fort Wayne International Airport is not crumbling.

In fact, FWA and Ellison Bakery announced that arriving passengers will now get a free package of 7 small assorted cookies instead of just one.

Read more about the welcome cookie program at Fort Wayne International Airport in my story on the Runway Girl Network.

EVV: 5 THINGS WE LOVE ABOUT EVANSVILLE REGIONAL AIRPORT

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Stuck at The Airport continues its “5 Things We Love About…” series today with “5 Things We Love About Evansville Regional Airport (EVV)” in Indiana.

If we have missed a feature or amenity at EVV that you love, please be sure to add in the comments section below.

And keep in mind that some of the features we mention may be temporarily unavailable due to health concerns.  

Before we get started, here’s a link to all the other airports we’ve featured so far in the 5 Things We Love About… series. Feel free to nominate an airport for the series. If you want to sponsor one of the episodes, get in touch.

5 Things We Love About Evansville Regional Airport (EVV)

1. EVV’s business lounge

EVV’s free-to-use post-security business lounge has privacy booths, couch seating, privacy shielded tables and “fishbowl” offices.

Bonus “get things done” extras include free Wi-Fi and seats with charging outlets in the terminal.

2. EVV’s Second Saturday Stories

Here is a great way to make an airport a key part of the community.

EVV’s “Second Saturday Stories” is a storytelling program in partnership with the local library system that takes place at the airport on, you guessed it, the second Saturday of each month.

Children and their family members gather at the airport to listen to stories, sing songs, create art about airplanes and aviation, and just have fun.

We also love the play area for kids at EVV

3. EVV’s Iron Compass café

EVV’s Iron Compass Café and bar – the airport’s only restaurant – is a bit different than other regional airport restaurants. The menu includes more than 70 brands of bourbon, from regional Kentucky bourbons to nips of the precious Pappy Van Winkle.

4. EVV’s solar parking canopies

Fewer than 10 airports around the country have solar covered canopies and, at 1.3 megawatts, EVV’s will be the largest solar parking canopy installation in the U.S.

When at full operation the canopies will supply 50 percent of the terminal’s power.

5. Shopping at EVV

Evansville Regional Airport (EVV) has one small gift shop, but it stocks some unusual items.

On the shelves, passengers will find a local line of soap and shampoo for dogs, Evansville-themed “e is for everyone” swag and, for some reason, giant spoons that are more than 3 feet long.

Did we miss a feature or amenity at Evansville Regional Airport that you love? Please add a note in the comments section below.

Have an airport to nominate for the series? Let us know which one and, of course, 5 reasons why you love that airport.

Airports: “We’re open”

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Restaurants, shops, bars, schools and offices in many communities are closed.

But airports? For now, they’re open.

Although activities in and around the terminals are different, with far fewer passengers and flights than normal.

Philadelphia International Airport (PHL) has opened its garages to free parking. And posting a list of which dining, shopping and service locations are open.

Boston Logan International Airport (BOS) has shifted its dining options to take-out and in-terminal delivery service from At Your Gate.

At San Francisco International Airport (SFO), all restaurants are open for now, but many with reduced hours. Bars are closed. And, as with restaurants in many cities, service is take-out only.

Seattle-Tacoma International Airport (SEA) is sharing a list of which restaurants remain open for grab-n-go food options.

The Transportation Security Administration (TSA) and Hartsfield-Jackson Atlanta International Airport (ATL) have closed the North and South terminal checkpoints.

Here are recent messages from other airports.

As with everything else in the world right now, situations are changing. So if you’re headed to an airport, check ahead.

And, on Wednesday morning, not long after an earthquake was reported near Salt Lake City, the airport tweeted this:

Airport Restaurant Week at O’Hare & Midway Airports

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The 17-day Chicago Restaurant Week festival is underway in the Windy City and the Chicago Department of Aviation doesn’t want air travelers to miss out.

So, through February 9, both Chicago O’Hare International Airport (ORD) and Chicago Midway International Airport (MDW) are hosting Airport Restaurant Week events to coincide with the food fest events in town.

At O’Hare, the Airport Restaurant Week offers include free in-store samplings, combo meal deals and menu specials such as the Cucumber Crush Cocktail being served at multiple venues.

O’Hare is also offering a free tote bag deal as part of Airport Restaurant Week.

The Airport Restaurant Week deals at Midway Airport include a free lunch tote (with purchase) as well as free tastings and special menu and beverage pairings.

You can partake of these Airport Restaurant Week offers if you’re traveling through O’Hare or Midway Airport between now and February 9.