As the tweet above notes, the in-airport gate delivery app service called AtYourGate is marking the one-year anniversary of its debut at San Diego International Airport with a $5 off promo (AYGFREE), plus free delivery.
The promo code is good for use on Tuesday, February 5 in all the airports AtYourGate now serves.
Since its debut at SAN a year ago, AtYourGate has expanded its service beyond SAN to Newark Liberty International Airport (Terminals A and B, and the pre-security area of Terminal C), LaGuardia Airport (Terminal B), JFK Airport (Terminal 7) and Minneapolis-St. Paul International Airport.
How does AtYourGate work?
Say you (or you and your kids) go through the security checkpoint and find a nice spot to sit by the window near your gate.
Rather than gather up all your things to go get something to eat, AtYourGate lets you open an app, check menus of restaurants in your terminal and (nice touch) in others.
When you make your choices, the app lets you place your order on your phone. Someone picks up the order and delivers it to you where you’re sitting.
In most of the airports they serve, AtYourGate will also delivery non-food items, such as neck pillows and phone chargers as well.
There’s a small delivery charge (waived on Feb 5), but otherwise you’re paying the posted menu prices. You’re also getting the convenience of not having to roam the terminals. And it means you’re not limited to the options in the concourse or terminal you happen to be leaving from.
I’ve been covering AtYourGate since before its roll-out. Last week I walked Newark Airport Terminals 1 and 2 with a representative of AtYourGate (Thank-you, Mike, for your time) and learned some bonus details about how the service operates. And I got to see the team in action.
A few things I learned:
*Orders you make via the AtYourGate app go to the front of the line at the concessions you’re ordering from.
*The AtYourGate delivery team is dispatched by app as well and is ready to grab the order the moment it is ready so they can hustle it over to you in an insulated bag.
*Because TSA employees have learned how great it is to get a meal delivered to where you are in the airport, the AtYourGate employees get VIP treatment at the security checkpoints.
*I followed along for a couple of deliveries between terminals and had to hustle to keep up with the delivery people. AtYourGate promises delivery within a certain timeframe, so the hustle wasn’t to impress me.
Easing into 2019 by catching up on some newsy item.
Last week United Airlines announced it was bringing back the sweet stroopwaffel on flights.
Besides being a nice sweet snack to have with a cup of coffee, the stroopwafel offers passengers something to do: United tells passengers to warm up the stroopwafel by taking it out of the package and setting it on top of their coffee.
On New Year’s eve, Las Vegas McCarran International Airport offered travelers a silent disco in the bag claim area.
If you travel you’re going to end up spending a lot of time in airports.
And if you spend a lot of time in airports, you’re going to spend a lot of time sitting around.
And once you’re done with that, you’ll hopefully start taking a look around at the shops, the restaurants, the views out the window and the often truly creative amenities designed to make your dwell time more enjoyable – or at least a bit less unbearable.
For my USA TODAY column, called “At the Airport“, I do a round-up of the best amenities rolled out by airports each year.
For 2017, celebrated perks included the 24-hour ‘microcinema’ at Portland International Airport, Pittsburgh International Airport’s introduction of “MyPITpass,” which allows the non-flying public to visit the secure side of the airport, and the opening of ROAM Fitness, an in-airport gym at Baltimore-Washington International Airport.
The 2018 list of “Best Airport Amenities” is full of fresh new amenities and creative bonus activities.
Here are some of the best. Drop a note if I missed one of your favorites:
Go with the glow
Airport restroom lines get long when users can’t tell which stalls are empty.
To solve that problem, in April, Los Angeles International Airport debuted a pilot program in one set of Terminal 4 restrooms using Tooshlights’ smart latches on stall doors. When a door is closed, a light over the stall turns red; when the latch is open, the light turns green. The latches are paired with the Infax smart restroom technology, which tracks usage and real-time feedback to improve restroom cleaning schedules.
In July, a set of restrooms at ATL got smart
technology in a set of loos too.
ya’ later alligator
The list of airports welcoming therapy dogs into the terminals keeps expanding. In 2017 Denver International Airport for upping the ante by adding Xeli the cat to its Canine Airport Therapy Squad known as CATS. This year Louis Armstrong New Orleans International Airport raised the bar by scheduling weekly visits with baby alligators. What’s next?
Start the vacation at the
Airports say they’re the front doors to their cities. Louisville International Airport takes that to heart with HMSHost’s new Book & Bourbon Southern Kitchen, which features more than 85 bourbons and qualifies as an official stop on Kentucky’s Urban Bourbon Trail.
Travelers can pick up a trail passport and get their first stamp before they leave the airport or top off their stamps on the way home.
This year HMSHost also opened the Whiskey River restaurant and bar at Raleigh-Durham International
Airport, offering music six days a week, a wall covered in belt
buckles and a selfie-friendly stationary bull.
New ways to work & play at
In July, two Gameway video game
entertainment lounges opened at Dallas-Fort Worth International Airport, by Gates B42 and E16. Each of the 36
gaming stations is equipped with a leather chair, an Xbox One loaded with 19
games, a 43” TV, noise cancelling headphones, charging ports and space to store
For those who need to get work instead of play, Varidesk just launched a free, staffed co-working space at DFW (by Gate C12) with a conference table for meetings and 24 workstations outfitted with power hubs and adjustable standing desks.
Hungry gate huggers have more
This year OTG expanded the gate areas where passengers use iPads to
order food and drinks and At Your Gate joined Airport
Sherpa in offering food delivery to passengers anywhere in the
airports they serve. Airport Sherpa is still only at BWI Airport, but during 2018
At Your Gate
began running food and drink orders to gates at both San Diego International
and Newark Liberty International Airports.
Early bag drop service at Denver
Self-service bag check offers convenience at the check-in counter, but in May remote bag drop off service was introduced at the car rental center at Tampa International Airport.
Denver International Airport introduced the service in November and now allows travelers to drop their bags off at shuttle parking lots and the airport transit center. The drop off service is free, but airline bag fees still apply.
Free drop off service is available to DEN passengers arriving at least 90 minutes before their flights and traveling domestically on Southwest, United, Delta and American Airlines. At DEN’s Pikes Peak and Mt. Ebert shuttle parking lots, personnel greet arriving cars, remove luggage from the car, check in passengers and print out boarding passes. Then passengers park and jump on the shuttle to the terminal.
Phoenix Sky Harbor began offering a similar early bag
drop service back in 2013, eventually extending it to the rental car center,
but discontinued the program last year.
Getting to the gate without a
In what we hope may signify a trend, Seattle-Tacoma International Airport ran a pilot program to allow the non-flying public to go beyond the security checkpoints.
The SEA Visitor Pass pilot program worked much like the year-round, TSA-sanctioned “myPITpass” program that Pittsburgh International Airport debuted last year. At SEA, access hours were limited and visitors had to apply for a pass and go through the security checkpoint just like regular passengers. But once “in” the pass holders could shop, dine, check out the art and entertainment, accompany a loved one to the gate, or be there waiting when they get home.
Can’t miss airport art
The new Concourse A expansion at Charlotte Douglas
International Airport is home to “Interconnected,” a giant digital
artwork made up of three hi-definition LED media walls measuring over 2,000
square feet. The largest public artwork of its kind in the country, the media
walls display constantly changing abstract images derived from airport
operations data, including flight arrivals and departures, baggage handling and
Bonus activities and great ideas
Once again, our list of special events, pop-ups and cool ideas is long.
In February, just in time for Valentine’s Day, a
pop-up license bureau opened in the baggage claim at McCarran International
Airport in Las Vegas to help lovebirds streamline the process of
getting married in Sin City. Couples couldn’t get married at the airport but
picking up the license at the airport meant they could skip stopping at longer
line at the clerk’s office in town.
This year New York’s LaGuardia Airport and Pittsburgh
International Airport each welcomed their first artists-in-residence.
PIT airport also introduced a 6-month pop-up of the do-it-yourself paint studio
called Paint Monkey. And in March, to mark what would have been Fred Rogers’ 90th
birthday and the issuing of a Mister Rogers Forever stamp, PIT Airport held an
event that included red cardigan-wearing employees, complimentary red shoelaces
and “You’re special, too” buttons, and a ‘Mister Rogers’ Neighborhood’ memory
Also in March, San Antonio International Airport
marked Dr. Seuss Day with an event that included airport and airline employees
and passengers reading Dr. Seuss books to children.
On April 1, Minneapolis-St. Paul International Airport raised eyebrows,
and dashed some travelers’ hopes, with the April Fool’s Day announcement of an
aircraft viewing area with an outdoor pool.
In August, Philadelphia
International Airport installed a short story dispenser in the
airport’s Virtual Library in the D/E Connector. Kiosks users press a button to
request a print-out (on eco-friendly paper) of a fiction story that can be read
in one, three or five minutes.
And we’re happy to report that Denver International Airport continues to make good use of the outdoor plaza between the terminal and the Westin hotel. A pop-up park, complete with native Colorado trees and plants, showed up in July, the “Beer Flights” beer garden returned in September (to coincide with worldwide Oktoberfest celebrations) and a free ice-skating rink, with free skate rentals, is open now through January 6, 2019.
Here’s to a great 2019 filled with even more cool airport amenities!
New York’s LaGuardia Airport is in the midst of an $8 billion makeover and the first 11 gates are now open in the state-of-the-art Terminal B.
Airlines operating out of this new concourse include Air Canada, American Airlines, and Southwest Airlines. They’ll be joined by United Airlines in 2019.
The space includes soaring ceilings, a colorful children’s play area, charging stations throughout the seating areas and a nursing room.
The kids’ area has a 16-foot interactive display that allows users to design their own aircraft on a tablet and watch it come to life on a giant digital wall. Next to the kids area is an indoor green space with greenery, benches and plenty of natural light.
A slection of New York-inspired food, beverage and retail offerings include a branch of toy store FAO Schwarz and dining options such as Shake Shack, La ChulaBar & Taqueria (Mexican taqueria), Osteria Fusco (Italian), Kingside Bar & Restaurant, Irving Fam Coffee Roasters and Five Boroughs Market.
In-airport food and retail delivery service ‘At Your Gate’ is up and running in LGA Terminal B as well.
The terminal also has an Air Canada Maple Leaf Lounge, with a United Club scheduled to open in 2019.
Other retail offerings include independent bookseller McNally Jackson, Hudson, LaGuardia Dufry Duty Free Shops, Spa Here, M∙A∙C, and District Market, with specialty Made in Queens products.
“You’re going to love the new LaGuardia Airport,” New York governor Andrew Cuomo said in a tweet.
The $516.7 million overhaul brings lots more light and seating, a more efficient centralized screening checkpoint and all new dining and retails outlets.
I was on hand for the celebration. Here are some snaps from the day:
Ribbon cutting for Southwest T1 at LAX
LA Mayor Eric Garcetti, Southwest CEO Gary Kelly and Danny Trejo at Trejo’s Taco first airport branch.
In additon to Trejo’s Tacos, the dining and retail outlets include Urth Caffe, Cassell’s Hamburgers, Reilly’s Irish Pub, Rock & Brews, and Beaming Organic Superfood Cafe as well as Be RElax, I Love L.A., Treat Me Sweet, New Stand newstands, and SOL Surf.
LA Original is the first shop passengers encounter when they leave the checkpoint and take the escalators up to the terminal. The shop showcases LA-branded locally designed, assembled or manufactured goods. Proceeds go to supporting the Downtown Women’s Center’s “Made by DWC” program that teaches job training and maker skills to women transitioning out of homelessness.
In addition to rotating art installations, the new Southwest T1 at LAX features this specially-commissioned, photo-friendly piece by Pilar Castillo.
Marvin Earl brings his complimentary shoe shine service to Southwest T1 at LAX. Morris Biggers was delighted to be the first customer.
More snaps and info on Southwest’s new T1 at LAX to come.
(All photos by Harriet Baskas, except where noted.)