Stuck at the Airport joined Condor Airlines on a flight from Seattle Tacoma International Airport (SEA) to Frankfurt Airport (FRA) to celebrate the fact that the airline’s new Airbus A330neo aircraft – sporting the airline’s new striped livery – is operating on this route. The German leisure carrier will soon have a fleet of all-new […]
The American Customer Satisfaction Index just released its 2023 Travel Study, which ranks airlines, hotels, car rentals, and online travel agencies on customer satisfaction. For this report, more than 10,500 customers were interviewed via email over the past year and asked to evaluate their recent experiences with a wide variety of travel companies. Airlines Alaska Airlines […]
Airline trade group IATA – the International Air Transport Association – is hosting a gathering of journalists in Geneva, Switzerland this week and laying out a wide variety of reports, predictions, and challenges. IATA reports that in 2023, as air travel rebounds from COVID-19 restrictions, the global airline industry expects to post a small net […]
Airlines Fined for Not Giving Refunds on Time On Monday, the Transportation Department fined a half-dozen airlines more than $7 million for failing to provide timely refunds to customers. The DOT said the six airlines have also now collectively paid more than half a billion dollars to people who were owed a refund due to […]
Hurricane Ian was downgraded to a Category 1 hurricane late Wednesday evening, but that doesn’t mean the travel woes that wild weather brings are ended. Early Thursday morning, FlightAware listed close to 2,000 flight cancellations within, into, or out of the United States. Not surprisingly, the airports with the most canceled flights were in Florida […]
We’re big fans of the treasures in the collection of the SFO Museum at San Francisco International Airport (SFO). And of the museum’s searchable online database. This tweet, about the museum’s collection of more than 100 flight attendant smocks and aprons sent the Stuck at the Airport fashion reporter down a very deep rabbit hole […]
Stuck at the Airport joined Condor Airlines on a flight from Seattle Tacoma International Airport (SEA) to Frankfurt Airport (FRA) to celebrate the fact that the airline’s new Airbus A330neo aircraft – sporting the airline’s new striped livery – is operating on this route. The German leisure carrier will soon have a fleet of all-new […]
The American Customer Satisfaction Index just released its 2023 Travel Study, which ranks airlines, hotels, car rentals, and online travel agencies on customer satisfaction. For this report, more than 10,500 customers were interviewed via email over the past year and asked to evaluate their recent experiences with a wide variety of travel companies. Airlines Alaska Airlines […]
Airline trade group IATA – the International Air Transport Association – is hosting a gathering of journalists in Geneva, Switzerland this week and laying out a wide variety of reports, predictions, and challenges. IATA reports that in 2023, as air travel rebounds from COVID-19 restrictions, the global airline industry expects to post a small net […]
Airlines Fined for Not Giving Refunds on Time On Monday, the Transportation Department fined a half-dozen airlines more than $7 million for failing to provide timely refunds to customers. The DOT said the six airlines have also now collectively paid more than half a billion dollars to people who were owed a refund due to […]
Hurricane Ian was downgraded to a Category 1 hurricane late Wednesday evening, but that doesn’t mean the travel woes that wild weather brings are ended. Early Thursday morning, FlightAware listed close to 2,000 flight cancellations within, into, or out of the United States. Not surprisingly, the airports with the most canceled flights were in Florida […]
We’re big fans of the treasures in the collection of the SFO Museum at San Francisco International Airport (SFO). And of the museum’s searchable online database. This tweet, about the museum’s collection of more than 100 flight attendant smocks and aprons sent the Stuck at the Airport fashion reporter down a very deep rabbit hole […]
We may be flying again, but that doesn’t mean we’re happy with the service airlines are providing. In fact, according to J.D. Power’s 2022 North America Airline Satisfaction Study, overall passenger satisfaction with airlines is down due to higher costs, pandemic-era restrictions, and a host of other factors. “Customer satisfaction with North American airlines climbed to […]
On Monday a federal judge in Florida struck down the Biden administration’s mandate requiring masks to be worn in airports, on airplanes, trains, buses, and on other forms of public transportation. The ruling is being reviewed. But late Monday, the Transportation Security Administration issued a statement informing the public that: “Due to today’s court ruling, effective […]
Individuals, organizations, and corporations are gathering humanitarian aid for the Ukrainian people fleeing the Russian invasion. Airlines are joining the effort and encouraging travelers to pitch in too. United Airlines award bonus milies for donations United Airlines MileagePlus members can donate cash or miles to the airline’s signature relief partners – Airlink, Americares, American Red […]