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Ready for winter travel? BWI Airport is.

10/26/26

In summer, thunderstorms may delay or cancel your flight. In winter, it’s snow. And ice. And, as BWI Thurgood Marshall Airport reminds us, during a winter weather event a lot of players —airport personnel, the airlines, and the FAA — work together to keep everyone safe. “The airlines are responsible for flight operations and de-icing […]

Harriet Baskas

Airports

The Newsletter

Get the latest airport news with the Stuck at the Airport Newsletter!

Airport and Airline Resources

The history of airline meals in 7 courses – in Seattle

KLM reveals miniature Delft Blue house #107

United’s status match offer (do it) + more AmEx lounges

Alaska Airlines news + SJC gate pass program + awards for us

Tickets for new Qantas 18-hour nonstop flight between New York & Sydney begin August 2027

World’s Best Airlines, according to Skytrax

I flew to four Pacific Northwest Airports and didn’t go through a security check once

What’s old is new again: United testing food delivery to the gate

Listen to this. But maybe not on a plane

Alaska Airlines spreading its wings to Athens & Paris

Rules for carry-on bags can be SO confusing

04/28/24

Confident that your carry-on bag is OK to take on the plane? We were until we spotted this sign in the boarding areas at Seattle-Tacoma International Airport (SEA). It lists the carry-on bag restrictions issued by each airline. And very few of them are the same. The chart evidently strikes fear – of confusion – […]

carry-on bags

Not everyone loves DOT’s new refund rule

04/27/24

Earlier this week, the US Department of Transportation (DOT) issued new rules requiring airlines to provide prompt refunds to passengers when flights are canceled or significantly changed; when bags are delayed; and when other purchased services are not provided. Until now, airlines defined how and if refunds were offered and defined what was a “significant […]

New rules for refunds on airline tickets, bag fees and other services

04/25/24

It’s taken several years, but on Wednesday the US Department of Transportation (DOT) issued a final rule requiring airlines to promptly provide refunds to passengers when flights are canceled or significantly changed; when bags are delayed and when other purchased services are not provided. Before this, refund policies differed from airline to airline. And that […]

Hawaiian Airlines’ new In-Flight Safety Video

04/23/24

Hawaiian Airlines has a new Boeing 787-9 Dreamliner and a new in-flight safety video that’s 7 minutes long. The new video is filled with important safety information, of course. But Hawaiian Airlines’ new safety video also features scenes from all four major Hawaiian islands – Oʻahu, Maui, Hawaiʻi Island and Kauaʻi. The new video also […]

Winning: North America Airports scored by Skytrax

04/23/24

There are lots of “best” lists for airports. But Skytrax, which uses over 13 million air passenger satisfaction surveys to determine its rankings for airports globally, is one of the big ones. The Skytrax rankings for 2024 were recently announced and Vancouver International Airport (YVR) came out on top of the list for airports in […]

Best Airports 2024

Two-headed calf, spittoons for ladies & more

04/22/24

It’s Museum Monday here at Stuck at the Airport and this week we’re delighted to share some snaps from the Douglas County Museum in tiny Waterville, Washington. The museum is home to a two-headed calf, a nice collection of delicate spittoons for ladies and a rock gallery with more than 4,500 rock and mineral specimens, […]