Assistance Archives - Page 2 of 2 - Stuck at the Airport

Zombies happen. Pack a travel emergency ‘go kit.’

03/31/11

Ready for disaster on the road? Learn what goes into a travel emergency 'go kit' - and how to fight zombies. →

Souvenir Sunday: Japanese earthquake relief

03/20/11

Many airlines, hotel groups and other travel-related businesses are matching your donations to relief efforts in Japan. →

Good restrooms; bad airports

08/04/10

Sometimes the yin/yang of the inbox is entertaining. Today, for example, I received an urgent reminder to vote for America’s Best Restroom and a warning about staying away from the World’s Scariest Airports. Let’s do both. Each year Cintas takes nominations for the Best Restrooms in Canada and in the United States. You can see →

Tidbits for travelers: Talk back at Gatwick

07/22/10

Lots of airports are using Twitter as a tool to interact with travelers passing through. London’s Gatwick Airport has been one of them. Now the airport is kicking its social media program up a notch by integrating Twitter messages into the physical space of the airport. Throughout the day, Gatwick passengers will see this message →

Airports discover courtesy can help the bottom line.

02/19/10

Noticed some extra nice lately? For airport employees around the country, courtesy and empathy are becoming part of the basic job description. Not just because those are nice traits in workers, but because in these belt-tightening times, airports are hoping better customer service can help shore up the bottom line. In my Well Mannered Traveler →

Greetings from New Zealand’s Auckland Airport

10/22/09

First impressions are important, especially if you’re a city and you’d like folks who are just passing through to come back and stay awhile. So you’d think every city would want its airport – its front door – to be all pretty and nice. Like, say, Auckland Airport. Check out what greets visitors arriving on →

Greetings from Changi Airport: butterflies and free coffee

10/09/09

I had loads of fun touring Singapore’s Changi Airport today and wanted to share a few photos of the some of the fun, unusual, and very useful amenities this airport offers. In addition to free wireless Internet access and more than 500 free Internet terminals, Changi Airport has five lovely and restful gardens, including a →

Pittsburgh International Airport kicks off Escort Program

10/07/09

Just in time for National Customer Service Week, Pittsburgh International Airport (PIT) is introducing an escort program. No, not THAT kind of escort program…..PIT’s Escort Program is being offered by the airport’s Volunteer Airport Ambassadors and is designed “for the individual who may be flying for the first time or is an international visitor who needs →

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