Assistance Archives - Stuck at the Airport

Now the airport info booths are going virtual

11/24/20

We’re declaring the virtual information booth an official trend at airports. Louisville Muhammad Ali International Airport (SDF) rolled out its Virtual Information Booth back in May 2020. The super social distanced system lets travelers connect with a volunteer Airport Ambassador in a remote location via a live video feed. In July 2020 Los Angeles International →

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More airports adding free service to aid blind, low vision travelers.

05/16/19

There's a growling list of airports offering free access to AIRA, an augmented reality service that uses a smartphone app to assist travelers who are blind or who have low vision. →

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You still can get your shoes shined at the airport

11/02/17

Yes, you can still get your shoes and your boots shined at many airports. And your purses, your belts and briefcases as well. →

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KLM offering Amsterdam travelers a ‘care tag’

07/06/17

KLM says it will be offering travelers heading to Amsterdam "Care Tags" that offer location-based audio tips based on where you are in the city. Good idea? Real??? →

Airlines, airports still a challenge for travelers with disabilities

08/10/15

To mark the 25th anniversary of the signing of the Americans with Disabilities Act, last month the Open Doors Organization (ODO) released the findings of a new study looking at the impact the disability travel market has on the industry and the broader economy. A follow up to similar studies the group conducted in 2002 →

Airlines encouraging disaster relief donations

05/22/13

Heartbroken over the images and stories coming out of Oklahoma? Airlines are joining in to encourage you to help out by donating some money or miles. Here are a few that have posted notices on their websites: Through June 30, 2012, American Airlines AAdvantage members can earn a one-time bonus of 250 AAdvantage →

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Horizon Air president apologizes to mistreated passenger

08/07/12

Over the weekend, a Bend, Ore., man took to Facebook to describe the incivility he alleged was inflicted on a fellow passenger on an Horizon Air flight out of Oregon’s Redmond Municipal Airport. Cameron Clark witnessed what he described on Facebook as “the worst of humanity” when airline staff on duty appeared to ignore and refuse →

Tidbits for travelers: new airport, new avatar on duty

06/04/12

Mari, a Stuck at The Airport reader who works in air navigation in Georgia – the country, not the state – wrote to draw our attention to the King David the Builder International Airport being built in Kutaisi, Georgia by the Dutch architectural firm, UNStudio. The airport is scheduled to be completed by September, 2012. →

At Singapore Airport, iPad-toting team helps flustered fliers

01/30/12

One more story about Singapore’s Changi Airport… For my ‘At the Airport’ column on USATODAY.com this month, I reported on an afternoon spent observing the crack team of Experience Agents at Changi Airport. Apropos of an airport with a butterfly garden, a rooftop pool, a three-story indoor slide and 500 complimentary Internet kiosks among its →

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