The airport is also using signs and floor stickers to encourage passengers to remember to keep their distance and wear face coverings.
Now, SJC is also getting even more creative with getting those messages out.
The airport has enlisted Santa Cruz-based singer/songwriter artist Nick Gallant to write and record three original songs to remind passengers and employees what they can and should do to keep things safe.
The ditties are catchy.
And you’ll have plenty of time to learn them by heart. Each song is being played throughout the Airport’s terminal buildings once an hour on a 20-minute cycle.
“By now our travelers and employees know what they need to do to keep each other safe while traveling,” said SJC Assistant Director of Aviation Judy Ross, “So the challenge for us was to find a unique, engaging way to remind everyone to stay vigilant.”
Mineta San Jose International Airport (SJC) isn’t the first to have safety songs to remind passengers to pay attention to the rules.
Way back in 2011, Montana’s Glacier Park International Airport (FCA) was running a video of a local band named The Singing Sons of Beaches to remind passengers of the rules and routines required at the TSA checkpoint.
If you’re heading to an airport now or sometime in the future, the new normal is going to be, well, different.
Masks for everyone, please.
As more and more airlines now require each employee and passenger to cover their mouth and nose with a mask or cloth, airports from Seattle to Singapore are adding that requirement to anyone entering the terminals.
Temperature checks may become the new normal.
Airports in Asia have been scanning travelers’ temperatures for quite some time.
Now Fiumicino Airport in Rome is using ‘smart helmets’ to check the temperature of passengers.
The device is worn by airport workers and allows them to check and measure the body temperature of passengers at a distance.
Frontier Airlines, which stepped back from charging an extra fee to keep middle seats free, will begin pre-boarding temperature screenings for passengers on June 1.
Customers will be screened via touchless thermometers prior to boarding.
If the temperature reading is 100.4 degrees or higher, they will be given time to rest and, if the flight departure time allows, get another temperature check.
“If the second check is 100.4 degrees or higher, a Frontier gate agent will explain to the customer that they will not be flying that day for the health and safety of others,” the airline said in its statement. Any passenger with a 100.4 degrees or higher fever will be offered the option to rebook travel on a later date or make other arrangements.
And don’t be surprised if in the not-too-distant future TSA officers scan you for a fever at the same time they’re looking through your stuff.
What do you think of these moves? Will it make you feel safer when you fly?
(Our story about TSA workers helping airport workers during the pandemic first appeared on CNBC in a slightly different version.)
The steep decline in air travel due to the COVID-19 pandemic has triggered layoffs, furloughs and shortened work hours for many airport employees, including wheelchair attendants, baggage handlers, janitorial crews and concessions staff.
But in a growing number of cities their co-workers from the Transportation Security Administration, who continue to receive paychecks, are stepping up to help. They’re hosting temporary food pantries in airports around the nation and providing free lunches and dinners to their struggling colleagues. They’re also donating their time to make masks and other essential items for communities in need.
Unite Here, a union representing hospitality workers, estimates that 42,000 of its members in the airport industry are currently out of work. Most of those lost jobs are in airport concessions and airline catering, where wages range from $9 to $16 an hour.
That’s just Unite Here members. The Airport Restaurant and Retail Association (ARRA) estimates 120,000 to 125,000 airport employees are currently out of work.
Some of those workers may eventually get called back. But for now, their incomes are disrupted, and many could use some help.
Food pantries to the rescue
As a thank-you for the support they received while working without paychecks during the 2018/2019 partial government shutdown, TSA officers at Denver International Airport on April 30 hosted a food pantry in support of airport and air carrier colleagues working with reduced hours or partial paychecks.
“Our team rallied to collect thousands of non-perishable items for the pantry,” said Larry Nau, TSA Federal Security Director for Colorado, “133 airport employees shopped the pantry and took home items for a total of 538 family members fed.”
On April 24, Transportation Security Administration employees at Ronald Reagan Washington National Airport (DCA) opened a free food and toiletries pantry to assist airport employees laid off or working with reduced hours or paychecks.
TSA officers are donating cash, products and gift cards to keep the pantry stocked with items such as cereal, evaporated milk, soup, pasta, toothpaste, soap, laundry detergent, feminine products, diapers and deodorant.
And in early April, TSA employees at Dulles International Airport (IAD) opened a free pantry for affected airport community members that is stocked with everything from donated dried and canned goods and toiletries to toys for employees who have kids at home.
Twice in early April, TSA officers at Rhode Island’s T.F. Green Airport (PVD) chipped in to buy and deliver pizza dinners for fellow airport workers, including airline employees, wheelchair attendants and housekeeping staff.
“Providence is a small airport and the employees who work here are like family,” Christopher Primiano, TSA stakeholder liaison at PVD Airport, told CNBC, “We know this could go on for some time so we’re looking into what else we can do, from donations and food drives to bake sales. We want to help and give back as much as we can.”
On April 10, TSA employees at PDX bought pre-made lunches for around 300 airport employees. They did it again on April 21, partnering with local employees from Customs and Border Protection (CBP) and the Federal Aviation Administration (FAA) to donate lunch and supplies to an equal number of airport workers.
As part of its “TSA Gives Back” program, early last month TSA officers at Green Bay-Austin Straubel International Airport (GRB) in Wisconsin chipped in to buy and deliver pizza, dessert and balloons to airline and car rental employees at the airport who are experiencing shrinking paychecks.
And, at McGhee Tyson Airport (TYS) in Knoxville, Tennessee, TSOs are collecting donations and arranged for Second Harvest, the community food bank, to supply food boxes to about 300 airport employees.
Following instructions from an online video, TSA officers at EWR made 200 face masks out of 100 pairs of brand-new socks purchased with funds donated by TSA employees. Each sock-mask was placed in a separate plastic zippered bag along with an instruction card and all 200 masks were delivered to two area homeless shelters.
TSOs at Newark Liberty Airport have also used their downtime at the checkpoints to make home-made get-well cards and write notes of support for health care workers and COVID-19 patients in isolation at a nearby medical center.
During the partial shutdown of the federal government in 2019, many TSA employees continued to show up for work despite missing paychecks.
To help them out, airport employees, airlines and airport concessionaires around the country joined with social service agencies and the local community to stock pantries with food and goods.
Now at some airports, TSA workers are returning the favor by setting up food pantries and special meals for airport employees who have had hours cut or who have been put out of work because there are so few passengers in airports.
And at T.F. Green International Airport (PVD) in Rhode Island, TSA officers chipped in and bought pizza dinners – twice so far – for their fellow airport workers, including wheelchair attendants and airline employees.
We’ll update this list of good-deeds as we hear of my examples.
You know that the current health crisis has caused people to cancel trips and airlines to temporarily slash flight schedules to the bone.
Here are few other measurements that underscore how bad it is right now.
TSA screening numbers hit record low
On Tuesday, April 7, the Transportation Security Administration screened just 97,310 passengers and flight crew members at all airports across the country.
That’s a record low for TSA and down 95% from the 2,091,056 passengers screened at airports a year ago on the same weekday.
TSA screening officers also continue to test positive for COVID-19.
On Wednesday, April 8, TSA reported that in the previous 14 days, 43 screening officers and 7 non-screening officers who’d had limited interaction with travelers tested positive for COVID-19.
TSA is updating that list daily. The agency is also posting the airport, last day worked, checkpoint location and shift times for each TSA officer who tests positive. So you can check to see if you may have been exposed.
Hotel occupancy rates way down
Hotels around the country are experiencing shocking year-over-year declines, according to data from STR.
Comparing the week of March 29 through April 4, 2020 with the same time period last year:
Occupancy across the country is down 68.5%, to 21.6% and average daily rates (ADR) are down 41.5% to $76.51.
When you look at the Top 25, the numbers are worse:
The Top 25 markets were down over 74 %, to 19.4%, with the Oahu, Minneapolis-St. Paul, New York and Seattle markets getting hammered the worst.
In some cities, hotels are renting rooms to local governments to house health care workers, first responders, military personnel, people who have been ordered to quarantine, infected patients and homeless people at risk from the virus.