TSA

Airport pat-downs, body-scanners, x-rays and you

TSA BACKSCATTER

There’s been a flurry of news – some real, some fussed-up – about concerns and confrontations about body-scanners and enhanced pat-downs at airports.

Need to catch up?

This Reuters article explains the concerns pilots have about stepped up screening at U.S. airports.

On his NPR blog, Shots, Richard Knox does a great job of laying out the difference between, and the debate about, the safety of the new scanners.

The TSA blog posted video – and the original radio interview – concerning a young woman who claims she was cuffed to a chair at the Fort Lauderdale International Airport.

This fellow caused a hubbub at San Diego International Airport by refusing the pat-down after deciding to opt-out of the scanning machine.

And there’s a group trying to organize Opt Out Day at airports nationwide on November 24, 2010.

Study up. Things are just going to get curiouser from here…

Paperless boarding passes: benefit or bother?

We’ve all become accustomed to checking in for our flights on-line and printing out our boarding passes at home or at an airport kiosk on our way to the security checkpoint.

Now the TSA is working with five airlines and 70 airports to test paperless boarding passes.

Here’s how it works: When a traveler checks in on-line the airline emails a boarding pass in the form of a 2-D barcode that can be downloaded to a smartphone. The barcode on the phone can be scanned at the security checkpoint and by the airline gate agent; just like a paper pass.

It’s sound great, doesn’t it?

. But as I wrote in my most recent msnbc.com column – Going paperless: Tech-savvy air travelers on board – it’s probably not a good idea to disconnect your printer just yet. Electronic passes aren’t accepted everywhere. And they’re not fool-proof. “One of the first times I used one, my phone browser refreshed and I lost the boarding pass 30 seconds before boarding,” recalls Walter Hopgood, a frequent business traveler from Damascus, Oregon.

Path to paperless

Some airlines in Europe, Canada and Asia have been using paperless boarding passes since early 2007, but the United States has been behind the curve on adopting the new technology.

Why?

“We were slower to get Internet access on cell phones, slower to get affordable data plans on cell phones and slower than Europeans to start using cell phones for accessing data,” said Henry Harteveldt, a travel industry analyst for Forrester Research.  But it’s also because the TSA has been very cautious, says Catherine Mayer, vice president of airport services at SITA, an information technology company serving the aviation industry. “The agency had additional security requirements it wanted airlines to meet before it would allow paperless boarding to be introduced here.”

Continental, the first airline to work up software to meet TSA’s authentication standards, kicked off the TSA’s pilot program for paperless boarding in December, 2007. Now the test program includes five U.S. airlines (Alaska, American, Continental, Delta and United), 71 domestic airports and Frankfurt Airport in Germany.

“Airlines are able to streamline the airport experience for passengers,” said Justin Taubman, the program manager for TSA’s mobile boarding pass program. “And the TSA is able to enhance the security of the boarding passes.”

Good to go?

While electronic boarding passes do save paper and time while heightening the TSA’s ability to detect fraudulent boarding passes, the pilot program is not glitch-free.

Some passengers encounter scanners with spent batteries or security-checkpoint staffers untrained or uninterested in the mobile pass pilot program.  When Justin Meyer of Kansas City showed up at 5 a.m. at a Fort Lauderdale, Fla., security checkpoint armed with his electronic boarding pass, a TSA employee pressed him for paper. “I didn’t have it,” Meyer recalled, “so I had to wait about 10 minutes while they found the scanner and plugged it in.”

Other travelers have stored a paperless pass on a smartphone that has lost its charge. Or they’ve sailed through the TSA checkpoint paper-free, only to discover that an airline is using a gate without a scanner. Or they’ve discovered some airlines only deliver one paperless pass per smartphone — and that won’t work if you’re traveling with a family of four.

“Like any new technology or service, there needs to be a transition period when everyone is learning the way to proceed,” said Steve Lott of International Air Transport Association, an industry trade group.  And so for now, notes Shashank Nigam of the airline consulting firm, Simpliflying, “Paperless boarding may very well remain an early adopter thing until all airlines and airports fall in line.”

That may not be too far off. TSA’s Justin Taubman says the agency is currently working with vendors to develop equipment for a new boarding pass scanning system. “Once the new Credential Authenticating Boarding Pass Scanning System, or CAT/BPSS, is in place,” he said, “the pilot project will become an official TSA program.”

And we’ll have to learn a new acronym.

You can read my original column – Going paperless: Tech-savvy air travelers on board – and see some reader comments – on msnbc.com.

Chocolate balls on the “No Fly” list. Really??

In the spirit of Snack Saturday, here are two short videos that feature Lindt chocolate, tennis star Roger Federer and a pair of  take charge TSA officers who get exactly what they want. Be sure to watch the longer, behind the scenes version as well.

Here’s the “making of” version. Officers claim chocolate balls are on the “No Fly” list.

Tidbits for travelers: Free Wifi at Toronto airport; fresh art at SNA; contraband at JFK

Here at StuckatTheAirport.com we’re a big fan of free wireless Internet at all airports. Slowly but surely we’re moving in that direction. In July, Philadelphia International Airport (PHL) began offering free Wi-FI to all travelers and now comes word that Toronto Pearson International Airport (YYZ) began offering free Wi-Fi at the beginning of this month (August, 2010).  Hooray!

Free Wi-Fi at Toronto Airport

Hooray! Free Wi-Fi at Toronto International Airport

There’s also some fresh art at John Wayne Airport (SNA) in Santa Ana, California.

Mt. Moran by Steven Gilb

Mt. Moran by Steven Gilb at John Wayne Airport

Photographs by Steven Gilb, who has been a contributing photographer for Arizona’s Highway Magazine since the 1970s are on display through September 7, 2010 on the Departure (upper) Level near the security screening checkpoints and on the Arrival (lower) Level near baggage carousels 1 and 4.  See more of Gilb’s photos here.

And through September 20, 2010, look for the collection of paintings depicting the Jazz Age that are on display in the Terminal A Vi Smith Concourse Gallery across from Gates 11 -14.

John Wayne Airport. Don't Eat Joe by Dong Moy Chu Kingman

Don't Eat Joe by Dong Moy Chu Kingman

The exhibition includes work by 12 California artists who explored geometric and angular abstraction during the Post WWII era. See more photos here.

And.. check out these photos by Taryn Simon that were published in the New York Times magazine on July 29, 2010.

Contraband confiscated at JFK Airport

Contraband becomes art

The photos – including one of a pitcher of salami – are from a set of more than 1000 photos of prohibited items taken from passengers – or discovered in express mail – over a five day period last year at JFK Airport.  (On-line, you can click on an image to see what’s what.) The photos will be part of an exhibition and a book (now on my wish list, Santa) titled “Contraband.”

You can learn more about this project on the New York Times Lens blog.

Souvenir Sunday: Pineapple presents from Honolulu Int’l Airport

Sunday here at StuckatTheAirport.com is Souvenir Sunday – the day we take a look at some of the inexpensive and sometimes wacky souvenirs many of us end up buying when we’re stuck at the airport.

This week’s souvenirs come to us courtesy of Pam Mandel, a lucky Seattle gal who just returned from an adventure in Hawaii. (Am I jealous? No way. I love cold, rainy June days in Seattle. Really…)

(Photo courtesy Pam Mandel)

You can read about Pam’s journey – and see some truly lovely photos – on Pam’s Nerd’s Eye View blog, but I caught up with her – via Twitter – when she was hanging around Honolulu International Airport.

It’s always hard to end a vacation. Especially one in Hawaii. But the Honolulu airport softens the transition with plenty of open spaces, art and history exhibits celebrating Hawaiian culture, and a trio of tranquil cultural gardens – Japanese, Chinese and Hawaiian – that can almost make you forget that you’re at an airport.

(Photo by Harriet Baskas)

But this is Souvenir Sunday – which is all about shopping.  I asked Pam to look around the airport shops for something under $10, “of” Hawaii and, ideally, sort of offbeat.

This pineapple slicer caught her eye – but at $13, it was a bit outside our Souvenir Sunday budget.

(Photo by Pam Mandel)

Plus – hello, TSA – wouldn’t a pineapple slicer need to have something built in – like a blade- that can actually slice a pineapple?

So instead we’re settling on these cute pineapple magnets.  Cute as a button, under $10, and a great choice for this week’s Souvenir Sunday.

Thanks Pam, for sending along these photos!

(Photo by Pam Mandel)

Have you found a great souvenir while you were stuck at the airport? If it’s $10 or under, “of” the city or region and, ideally a bit offbeat, please snap a photo and send it along. It may end up featured on a future edition of Souvenir Sunday.

Skip the TSA routine with these flying experiences

Getting to the airport, going through the security line, and waiting with a herd of other travelers to board a plane takes all the fun of out of air travel, doesn’t it? Wouldn’t you rather get right to the thrilling part – flying?

For a story that went live on Bing Travel today, I found 10 small airports and flying experiences where you get to skip the TSA routine.  Here are a few photos we didn’t get to use in Easy Flier: 10 Airports that Reduce the Hassle.

For a tiny airport, the New Bedford Regional Airport in Massachusetts offers some surprising options.

(Courtesy Greg Cormier)

The only Ben & Jerry’s ice cream vending machine at an airport is located here, along with the Airport Grille, which has a pretty snazzy logo and, we hear, great food.  Learn about the airport’s candy-blue chairs and the routes-served here.

At the Rotorua Airport in New Zealand, you can usually skip security screening if you’re flying on a regional jet with fewer than 90 passengers. So you can spend your time instead learning about the life of Rotorua-born aviatrix Jean Gardner Batten and getting your picture taken with one of the 10 6-foot tall Maori-style carvings in the terminal.

The Easy Flier slide show has more information about 10 small “no-hassle” airports and flying experiences, including the King County International Airport/Boeing Field in Seattle, the Trail Regional Airport in Trail, British Columbia, which doubles as the clubhouse of a local flying club, and the Lake Hood Seaplane Base in Anchorage, AK.

Have a favorite small “no-hassle” airport? Share details of your find here.

Get ready to start getting to the airport even earlier

Late Thursday afternoon  (January 14, 2010) Homeland Security Secretary Janet Napolitano released a(nother) new statement about additional aviation security precautions being rolled out at the nation’s airports.

What will those new precautions entail?

According to Napolitano’s statement, “…Some of these measures include enhanced random screening, additional federal air marshals on certain routes and adding individuals of concern to our terrorist watch list system.”

None of that sounds all that new. But on the ground, says a TSA spokesperson, that means that, depending on what airport you’re in, you might notice “an increase in measures such as…behavioral detection officers and a wider use of tools like explosive trace detection.  Not just at the checkpoint but throughout the airport environment.”

The bottom line, says Napolitano: “…travelers should allot extra time when flying…”

Allotting extra time, of course, means getting to the airport even earlier than you do now.

But even with all these new procedures, it’s a fair bet that your trip through the security checkpoint will go smoothly and you’ll end up just hanging around the airport waiting for your flight.

If you’re at Miami International Airport (MIA) this Saturday, January 16th, you can spend that extra time watching a fashion show in the Central Terminal (On Departure Level, Terminal G by the $10 Boutique).

The show will last for an hour, from 1:30 to 2:30, and feature women’s, men’s and children’s clothing and accessories from a variety of airport vendors. There will also be sampling of Toblerone chocolate, and a performance by Venezuelan composer, producer and singer Claudio Corsi, who now lives in the Miami area.

Not planning on being at Miami International Airport this Saturday?  If you’re across country at San Francisco International Airport (SFO), you can fritter away a few extra hours playing pinball – for free.

The free pinball machines are part of SFO’s exhibit about the history of pinball that will be on view through April 2010.

Airport body scanners: invading your personal space & the terminal space

I spent much of the day yesterday writing a column for MSNBC.com about the pros and cons of airport body scanners.

That column, which posts Thursday, January 14th, 2010, focuses on some of the privacy issues surrounding the “virtual strip search” aspect of these machines.

I didn’t have room for in the story for the comments of airport terminal planner and designer, Pat Askew, from Perkins+Will.

We don’t think of it right away, but Askew points out that these big, expensive body scanner machines will not only change the TSA procedures, but also have an impact on the look and layout of present – and future – airport terminals.

Askew says:

  • Body scanning machines take more space, especially width-wise, than do the current magnetometers (or walk-through metal detectors).  It’s already hard to find space in existing terminals for all the necessary equipment they needs to be there;
  • Processing rates are greater with body scanners than with metal detectors. This means longer lines, more machines – and more required space;
  • Explosive detection devices for carry-ons will soon be required. This equipment will be smaller, but similar to the technology currently used for checked luggage. It will replace the current x-ray machines used to examine carry-ons and operate in much the same way, but may be larger and slower….and need more space.

So next time you’re Stuck at the Airport, take a good look around. That great piece of public art in the terminal may soon need to make way for a hulking piece of security equipment.

Bad day to be flying to or from Newark Liberty International Airport

Just nine days after a failed terrorist attack on a Detroit-bound plane, and on the day that the TSA issues yet another new set of security directives for flights to the United States, comes news of a lock-down in Terminal C at Newark Liberty International Airport.

Sunday evening, January 3, 2010, a man walked into a secure area at the airport, triggering a terminal-wide lockdown, grounding outgoing planes and forcing thousands of passengers to wait hours for re-screening.  The Star Ledger’s article about the incident has a great slide-show showing scenes of how miserable passengers were during the ensuing re-screening process, but this YouTube video shows that there were a few light moments.

Bloggers bullied for posting TSA memo

[Updated 12/31: The Transportation Security Administration dropped the subpoenas! Good!  Read more here. ]

The past day or so has been rough on two bloggers – Steve Frischling (Flying with Fish) and Chris Elliott (Elliott.org).

Each posted a leaked copy of a Transportation Security Administration (TSA) memo about the new security rules rolled out in the wake of the botch Christmas Day airplane bombing.

You can read the Associated Press summary of what happened here, but the scary part is that last night, armed with subpoenas, special agents from the Department of Homeland Security visited each of these writers and demanded that they reveal who gave them the leaked security directive.

Tuesday night, while Frischling Tweeted messages to fellow bloggers about what was happening, two special agents were going through his home computer and his Blackberry looking for clues.  They came back Wednesday morning to get his laptop so they could take it off-site and copy files.  Read his detailed account of the visit here.

Here’s what Chris Elliott wrote on his blog about what happened at his house. We haven’t heard yet whether or not Elliott felt compelled to give over his computer, or his sources, but you can read the full text of the subpoena on his Web site.

What will come of this? Is someone going to jail? Will the “leaker” be unmasked? We’ll find out soon enough. In the meantime, the story has kicked off a serious discussion about the rights of bloggers vs. journalists; the appropriateness of posting leaked documents and, of course, the strong-armed actions the DHS is taking in order to smoke out the leaker.

Here are some links to some of the bloggers and Web sites that have written about many of the issues raised by this incident:

David Parker Brown (Airline Reporter) wrote about the incident early and has been updating as news breaks.

In Aviation Week, Chris Fotos wrote about why he’s not so sure Elliot and Frischling should have posted the security directive in the first place.

Chris Gray Faust (Chris Around the World) wrote of  her concerns about “who protects journalist bloggers”? And in her blog post titled “Paying a price for setting the record straight?” Mary Kirby (Runway Girl) shares a few late-breaking comments from the TSA and offers additional information about the leaked security directive saga.

Stay tuned.