04/03/18
A couple of innovative finalists in a contest for passenger amenities, including an in-flight urinal and a way for economy class passengers to stretch out.
passenger experience
All the latest articles about passenger experience
03/21/18
The (long) list of winners for the 2018 World Airport Awards from SkyTrax are out. See which airport is the best in the world (again).
03/17/18
Philadelphia International Airport is celebrating the 20th anniversary of its arts and exhibitions program.
03/14/18
Some airports now offer travelers free access to an augmented reality service that gives greater mobility and independence to blind passengers and those with low vision.
03/06/18
Two surveys are out ranking airports and airlines. See where your favorites show up on the list.
02/13/18
Flying on Valentine's Day? Many airports and airlines will be adding some extra love.
09/18/12
I had the honor of being a judge for one of the awards handed out Monday night at the APEX Awards Ceremony to honor airlines for excellence in passenger experience. (APEX is the Airline Passenger Experience Association, an organization of airlines, suppliers and related companies holding its annual APEX EXPO in Long […]