Airport Council International (ACI), the trade association of world airports,has issued its list of winners of the 2017 Airport Service Quality Awards (ASQ).
The awards cover airports around the world and are based on more than 600,000 passenger surveys evaluating 34 performance indicators, including airport access, check-in, security screening, restrooms, stores, restaurants, and passenger comments about their best and worst experience at each airport.
In North America, Indianapolis International and Jacksonville International Airport tied in the Best Airport title among airports serving more than 2 million passengers a year.
There was also a tie for 2nd place in this category between El Paso (ELP), Ottowa (YOW) and Toronto Billy Bishop (YTZ) airports. Ditto for 3rd place in this category, between Austin (AUS), Columbus (CMH), Dallas Love Field (DAL), Halifax YHZ), Pittsburgh (PIT), San Antonio (SAT), San Jose (SJC) and Tampa (TPA).
Maine’s Portland International Jetport (PWM) was named Best Airport in North America among those serving less than 2 million passengers a year.
And Cleveland-Hopkins International Airport (CLE) was named the Most Improved Airport in North America.
When ranked by size (passengers served) and region, here are this year’s North America winners
2–5 million passengers per year: Ottawa (YOW)
5–15 million passengers per year: Indianapolis (IND)
15–25 million passengers per year: Tampa (TPA)
25–40 million passengers per year: Minneapolis (MSP)
Over 40 million passengers per year: Toronto Pearson (YYZ)
Be sure check out the full list of ACI’s 2017 rankings for airports in other parts of the world.
The Points Guy site also released its 2018 Best Airlines Annual Report, with rankings of U.S. airlines based on evaluation of data and factors such as on-time arrival rates, passenger complaints, cabin comfort, baggage issues, frequent flyer programs and more.
Alaska Airlines topped this list for the second year in a row.
“The ongoing merger between Alaska Airlines and Virgin America hasn’t slowed down this customer favorite,” said TPG, noting that the Seattle-based Alaska Airlines ranked in its top three for airfare, on-time arrivals, customer satisfaction, baggage and a best-in-the-industry frequent flyer program.
Here’s how the rankings of the U.S. airlines shook out: