Here’s some of the airport news that caught our attention today.
May I help you, virtually?
Our first encounter with a video help desk was at the massive Istanbul Airport in October 2019.
It seemed odd but, then, efficient to step up to what seemed like an unstaffed information desk and then have a live video chat with someone located offsite.
But now video chats are the socially distanced way to get questions answered in an airport.
As of May 2020, volunteer Airport Ambassadors staff the Virtual Information Booth at Louisville Muhammad Ali International Airport (SDF).
And now Los Angeles International Airport (LAX) is running a Virtual Assistance pilot program in Terminal 2.
Travelers can have real-time video conversations with a customer services specialist over a touch-free tablet system installed at the information booth.
As health safety and social distancing concerns continue, we expect to see more airports offering some sort of virtual help desk.
San Jose International Airport shows off its ingenuity
Like most airports now, Mineta San Jose International Airport (SJC) is implementing new health and safety measures in its terminal.
We like the no-nonsense social distancing signage and floor decals.
And we are impressed that instead of waiting months for out-of-stock hand-sanitizing stations and plexiglass barriers, the Facilities and Engineering team at SJC is making its own.
At Your Gate + Grab = Service
Grab, the time-saving app that lets you order from an airport restaurant and then go straight to the pick-up line to get your meal is partnering with AtYourGate, the service that lets you order airport food via an app and have it delivered to you wherever you are in the terminal.
The partnership makes sense on many levels but is perfectly timed for these ‘no-touch’ times.
Grab already operates in over 50 airports in 4 countries. AtYourGate serves 10 airports now, with 40 more to be served in short order.