AtYourGate

Stuck at the Airport: PHL +PIT, & some scary galaxies

At PHL: Grab and At Your Gate now partners

It is officially called an ‘integrated food service.’ And it is part of the growing trend of digital food delivery in airports.

But we say it is a ‘this makes perfect sense’ amenity that is one part convenience and two parts sign of the social distance times.

Grab, the e-commerce platform for pre-ordering meals for pick-up from airport food outlets is partnering with AtYourGate, the in-airport food delivery service.

The service rolls out at other airports soon, but the first airport to offer it is Philadephia International Airport (PHL).

Here’s how it works:

Passengers can order food through the Grab app, a special section of the PHL website, or scan Grab QR codes in the terminals. Merchants are searchable by food type and terminal. And orders can be delivered to wherever you are in the terminal.

Convenient, right?

Participating restaurants at PHL include Auntie Anne’s, Bar Symon, Bud & Marilyn’s, California Pizza Kitchen, Chickie’s & Pete’s, Dunkin’, Gachi, Geno’s Steaks, Jack Duggan’s, Jamba, Piattino Pizza, Smashburger, and Vino Volo. 

More merchants will be added soon.

There is a small charge for delivery. But first-time users can use the promo code ‘RUSH’ to save 20% – up to $5 – off their first order.

Roving robots at PIT cuter than ever

In May 2020, Pittsburgh International Airport (PIT) introduced its team of autonomous cleaning robots with ultraviolet (UV) light technology.

Since then, other U.S. airports have rolled out cleaning robots. But PIT was the first.

Now PIT is making the hard-working robots even more endearing by giving them eyes.

The robots also have names:

Amelia is named for Amelia Earhart, the famed pilot and female aviation trailblazer.

Orville and Wilbur are named after the Wright brothers.

And the fourth PIT robot is named Rosa. She’s named after Rosa Mae Willis Alford, the sole female mechanic to work on the planes of the famed Tuskegee Airmen.

Travel to a scary galaxy

In the spirit of the Halloween season and the scary, bizarro times, we’re printing out frameable copies of these science-inspired Galaxy of Horrors “travel” posters from NASA’s Exoplanet Travel Bureau.  

The posters look like vintage horror movie advertisements, but they are really out of this world.

Gamma -Ray-Ghouls features a “dead” galaxy. Galactic Graveyard is inspired by an explosive gamma-ray burst caused by colliding stellar corpses. And the third, Dark Matter, is a voyage to the unknown via ever-elusive dark matter.

Bonus: the posters are also available in Spanish: Cementerio GalácticoMateria Oscura, and Demonions de Rayos Gamma.

The posters are free to download and are produced by NASA’s Exoplanet Exploration Program Office, which is located at NASA’s Jet Propulsion Laboratory in Southern California.

Travel Tidbits from an airport near you

Here’s some of the airport news that caught our attention today.

May I help you, virtually?

Our first encounter with a video help desk was at the massive Istanbul Airport in October 2019.

It seemed odd but, then, efficient to step up to what seemed like an unstaffed information desk and then have a live video chat with someone located offsite.

But now video chats are the socially distanced way to get questions answered in an airport.

As of May 2020, volunteer Airport Ambassadors staff the Virtual Information Booth at Louisville Muhammad Ali International Airport (SDF).

And now Los Angeles International Airport (LAX) is running a Virtual Assistance pilot program in Terminal 2.

Travelers can have real-time video conversations with a customer services specialist over a touch-free tablet system installed at the information booth.

As health safety and social distancing concerns continue, we expect to see more airports offering some sort of virtual help desk.

San Jose International Airport shows off its ingenuity

Like most airports now, Mineta San Jose International Airport (SJC) is implementing new health and safety measures in its terminal.

We like the no-nonsense social distancing signage and floor decals.

And we are impressed that instead of waiting months for out-of-stock hand-sanitizing stations and plexiglass barriers, the Facilities and Engineering team at SJC is making its own.

At Your Gate + Grab = Service

Grab, the time-saving app that lets you order from an airport restaurant and then go straight to the pick-up line to get your meal is partnering with AtYourGate, the service that lets you order airport food via an app and have it delivered to you wherever you are in the terminal.

The partnership makes sense on many levels but is perfectly timed for these ‘no-touch’ times.

Grab already operates in over 50 airports in 4 countries. AtYourGate serves 10 airports now, with 40 more to be served in short order.