Delta Air Lines

Delta launches in-flight mentoring program

Most airlines offer first class, business class, economy class and, often, a premium economy class section on their flights.

Now Delta Air Lines has introduced another, extremely exclusive, seating section: “innovation class.”

The first class-style seats are free, but will be available only occasionally to select up-and-coming professionals whose applications meet a special set of criteria. Their seatmates (who also get free seats) will be selected by Delta from leaders in various fields on their way to major industry events who have agreed to participate in what the airline is calling “a mentoring program—that just so happens to take place at 35,000 feet.”

“We have customers flying with us who are big thinkers and innovators and are changing the world,” Mauricio Parise, Delta’s director of worldwide marketing communications, told CNBC. “We want to bring the ones succeeding in their field together with people who aspire to follow them.”

DELTA MENTOR

The program’s first such mentoring session took place earlier this month on a flight from Salt Lake City to Vancouver, Canada, site of the TED 2014 conference. It paired mentor Eric Migicovsky, the Pebble smartwatch developer, with James Patten, a 2014 TED senior fellow who is an inventor and visual artist working on projects at the intersection of the physical and digital worlds.

“It’s very rare to get a chance to sit down with someone in that sort of position and get to talk about whatever you want,” Patten said in a video about the in-flight chat posted on Delta’s website. “Had we met in another context, we probably would have had at most a five-minute conversation.”

Applications are now open for the next Delta Innovation Class, which will take place May 5. The mentor will be Sean Brock, whose Husk and McCrady’s restaurants in Charleston, S.C. serve locally sourced Southern meals. Brock, a finalist for Outstanding Chef in this year’s James Beard Awards, will be flying to New York for the award ceremony.

Future mentors are still being chosen and “will be drawn from any field that is fueling innovation,” including entertainment, fashion, financial service, sports and advertising, Parise said. “We have not set up every event because the world is changing and we need to keep up with the conversation.”

Applications are being accepted through Delta’s page on LinkedIn. Delta’s team will evaluate the applications and forward a set of finalists to each session’s mentor, who will make the final choice. “He or she will pick the person they think is the most interesting and will have the most passion for having that opportunity,” Parise said.

This is not the first airline-sponsored in-flight mentoring program. British Airways, for example, hosted a flight between San Francisco and London filled with what it said were “forward-thinking founders, CEOs, venture capitalists and Silicon Valley game-changers.”

Delta’s mentoring program is set to be ongoing with sessions filmed and shared.

“It’s a total win-win,” said executive coach Mark Sachs, principal at Mark Sachs & Associates in Silver Spring, Md. “Mentoring is sometimes seen as Mr. Smarty Pants giving advice to a less Mr. Smarty Pants. But it’s a reciprocal relationship and, if they listen carefully, these participants will be learning a great deal from the other person.”

(My story about Delta’s Innovation Class program first appeared on CNBC Road Warrior)

 

Virgin Atlantic’s new safety video goes to the movies

The in-flight safety video is definitely becoming an art form.

Last month Delta Air Lines rolled out an 80s-infused video:

Earlier this month, Air New Zealand made waves with a a video filled with bikini-clad models doling out safety tips:

And now Virgin Atlantic has updated its in-flight safety video with this six-minute long program that references a variety of popular and classic films.

Delta rolls beverage carts into city streets

Not content with simply spicing up their in-flight safety video this holiday season, Delta Air Lines has made its beverage cart the star of a new music video in which flight attendants and pilots team up with musicians and performance artists for a tune that makes use of seatbelts, cups, spoons and other familiar, and usually less theatrical, in-flight items.

The airline is also taking the carts off planes and into city streets.

Through Dec. 21, Delta flight attendants and pilots will be bringing the “Cheer Carts” to popular locations in New York City, Seattle, Atlanta and Los Angeles, along with live music and complimentary treats, including coffee, those tasty Biscoff cookies and assorted giveaway items.

For exact locations and hours, check Facebook.com/Delta or follow @delta on Twitter.

Betty White appears in Air New Zealand safety video

Air New Zealand, the airline that brought us safety videos featuring exercise-celebrity Richard Simmons, characters from the Hobbit movies and nearly naked crew members with “Nothing to Hide,” is at is again.

This time the airline has gone retro, offering passengers on its fleet of Airbus A320s a lesson in “Safety Old School Style” set in a retirement community and starring Betty White, an actress familiar from television shows such as “The Golden Girls,” and “Hot in Cleveland.”

The reasoning behind having older people instruct modern-day travelers in on-board safety is simple, says White at the beginning of the video: “If you want to know about survival, talk to us; because you’re going to want some advice from people who have been there and done that.”

Other familiar faces in the video include Gavin MacLeod, who appeared with White on the “The Mary Tyler Moore Show” and, later, as the captain on “Love Boat.” Actor Jimmy Weldon, who lends his voice to Yakky Doodle duck in “The Yogi Bear Show,” also has a cameo appearance.

Jodi Williams, Air New Zealand’s head of global brand development, said safety videos are “first and foremost a means of communicating important safety messages,” but this fun, nontraditional approach to delivering the information is “incredibly effective by getting people onboard our aircraft to actually take notice.”

It’s also a good investment in the airline’s brand. While creative videos cost more to produce than traditional ones, “they double as an incredibly effective tool for raising brand awareness globally,” said Williams, who noted that the safety videos such as “The Hobbit: An Unexpected Briefing” has been viewed almost 11 million times on You Tube.

“Air New Zealand has possibly done more for airline safety than any other airline in the world, all while entertaining travelers and thinking differently about aviation marketing,” said Shashank Nigam, CEO of SimpliFlying, a global aviation marketing strategy firm.

Other airlines, including Virgin America and Delta Air Lines also have non-traditional safety videos.

“The feedback on safety on videos is that people usually just disconnect because it’s the same story again and again,” said Mauricio Parise, marketing communications director Delta Air Lines, “especially for those business travelers that fly once or more a week.”

To that end, Delta has been trying to make its safety videos “more exciting, while keeping safety in mind.”

Beginning in 2008, Delta began running a safety video featuring one of its employees, Katherine Lee, later nicknamed “Deltalina,” as the key presenter.

“She gave a sexy spin to the story, without going too overboard. The reaction was amazing,” said Parise. So far the video has been viewed almost 3 million times on YouTube.

Eighteen months ago, Delta shot three new versions of its safety video and those have been showing on planes (and on the Internet) for the past year. “They’re creative and some funny things happen in them,” said Parise. “Deltalina has a cameo role, but everything is serious from a safety perspective.”

To keep content fresh and passengers engaged, Air New Zealand is already planning the video that will replace the just-released “Safety Old School Style” version starring Betty White. And Delta has a new set of videos it will roll out this winter.

And while he can’t put a specific dollar value to the return on investment in an engaging safety video, Parise is confident Delta’s investment is worth it.

“It’s creates a stronger engagement between the airline and a passenger,” Parise said. “Each touchpoint adds value to the brand and we have a captive audience for five minutes during that safety video.”

(My story about airline safety videos first appeared on NBC News Travel)

More April Fools’ Day hijinks from airlines

In addition to early arrivals from Virgin Atlantic (glass-bottomed planes) and WestJet (all-animals welcome; no carriers needed), these April Fools antics from airlines are making the rounds:

Delta Air Lines has a new double-decker arm rest available for those in the middle seat.

Double decker Delta Arm rest

Virgin America has a new Main Canine Select class offering intriguing perks, such as in-flight fire-hydrants designed by Frank Gehry.

Virgin America hydrants

VIRGIN AMERICA PETS

And JetBlue has announced three new – unusual – destinations.

Delta adding outdoor terraces at JFK and ATL

ATL_Sky_Deck

Many frequent travelers buy memberships or occasional day passes for access to airline lounges in order to tap amenities such as complimentary snacks and drinks, reliable Wi-Fi and quiet, comfortable places to escape the hubbub of the airport.

These lounges are typically either tucked into windowless spaces at airports or offer views of the airfield through sealed windows.

But for fliers seeking a bit of fresh air, Atlanta-based Delta Air Lines is raising the stakes by adding outdoor terraces, called Sky Decks, to the Delta Sky Club lounge at John F. Kennedy International Airport and in the new international terminal at Hartsfield-Jackson Atlanta International Airport.

To develop the look and feel of the Sky Decks, Delta partnered with Architectural Digest, which brought in interior designer Thom Filicia, familiar to some as one of the experts featured on the popular TV show, “Queer Eye for the Straight Guy.”

JFK_Sky_Deck

In additional to living room style seating, power outlets and greenery, “the decks will have red stretched canvas awnings to provide shade,” said Delta Air Lines spokesperson Leslie Scott. The Atlanta club deck will be an extension of the current Sky Club and offer close -up views of aircraft and runway activity. “The JFK Deck will be on the roof level and offer amazing views of Jamaica Bay and of the runways,” Scott said. “Plane spotters will be able to see liveries from around the world.”

“This is a great move from Delta,” said Dan Gellert, CEO and co-founder of the airport travel application Gate Guru. “Delta’s Sky Clubs at JFK and ATL specifically are rated average at best in GateGuru, so it is great to see them getting a bit more aggressive in these airports to lure business travelers.”

Gellert says airline lounges in the U.S. “have not done much over the recent years to really push the envelope regarding new features or functionality to their lounges,” but he’s hopeful more airlines will expand upon this innovation, “especially in warm weather cities such as Orlando, Los Angeles and Houston.”

Over the past two years, Delta has opened or renovated airline clubs in Indianapolis, Los Angeles, Minneapolis-St. Paul, New York, Seattle and other cities. At JFK, the rooftop terrace will be part of the Delta Sky Club in the expanded Terminal 4 and is scheduled to open in May. At the Atlanta airport, the Sky Deck will be next to the existing club room on Concourse F and is scheduled to open this summer.

Delta is not the first airline to recognize that frequent travelers — who spend a lot of time indoors, in artificial light — might like to spend some time outside before boarding a plane. “Virgin Australia’s recently opened lounge at Gold Coast, a popular sun destination on Australia’s east coast, features an outdoor area called The Deck,” Raymond Kollau, founder of Airlinetrends.com, told NBC News.

And airports in Amsterdam, Honolulu and Long Beach, Calif., have landscaped outdoor areas open to all passengers.

“The Delta Sky Deck differentiates the airline’s lounge experience by offering a bit of a boutique feel,” Kollau said. “And aviation enthusiasts will love the backdrop of the busy airport tarmac and even the occasional smell of airline kerosene.”

(Photos courtesy Delta Air Lines)
(My story about Delta’s new Sky Decks first appeared on NBC News)

Why Delta has a pink plane, pink headsets and pink lemonade

With a special dedication event for this pink Boeing 767-400, Delta Air Lines is now ready for a month-long campaign to raise funds for the Breast Cancer Research Foundation.

Throughout October, Delta employees will be wearing pink uniforms and selling pink lemonade and pink headsets on board airplanes and in Delta Sky Clubs. All proceeds benefit the Breast Cancer Research Foundation. So go ahead and buy something so none of us have to lose any more friends or family members to breast cancer.

Tidbits for travelers: Free Wi-Fi & free photos with Santa

Free Wi-Fi on Delta Air Lines

From now till January 2, 2012 passengers on Wi-Fi equipped Delta airplanes will be able to use the in-flight Gogo Wi-Fi for free for 30 minutes each flight.

It is a partnership with eBay, so you can continue shopping on that one site for the entire flight.

More info on free Wi-Fi on Delta Air Lines here.

Holiday music at JFK and LGA airports

Jazz trios, quartets and quintets from the New York Pops orchestra and up to 25 members of the performance choir from the Choir Academy of Harlem will entertain American Airlines passengers with holiday music at LaGuardia and JFK International Airports during the next few weeks.

In LaGuardia Airport, performances will be in the Central Terminal Building, American Airlines Concourse D, Gate D5.

• Dec. 14, 3:30 p.m. to 6:00 p.m. The New York Pops Jazz Trio
• Dec. 20, 12:00 p.m. to 2:30 p.m. The New York Pops Jazz Trio
• Dec. 22, 1:00 p.m. to 3:30 p.m. The New York Pops Jazz Quartet

At JFK International Airport, the concerts will be held in American Airlines Terminal 8, Concourse B Lobby by Gates 14 and 16.

• Dec. 16, 2:30 p.m. to 5:00 p.m. The New York Pops Jazz Quintet
• Dec. 19, 4:00 p.m. to 6:00 p.m. Choir Academy of Harlem Performance Choir
• Dec. 20, 4:00 p.m. to 6:00 p.m. Choir Academy of Harlem Performance Choir
• Dec. 22, 2:30 p.m. to 5:00 p.m. The New York Pops Jazz Quintet
• Dec. 23, 2:30 p.m. to 5:00 p.m. The New York Pops Jazz Quintet

During their performances, The New York Pops will offer travelers an opportunity to win tickets to an upcoming concert at Carnegie Hall.

Photos with Santa


Southwest Airlines, Clear Channel Airports and Microsoft Windows are teaming up to offer free holiday photos with Santa at 19 airports around the country through December 24th.

Look for the holiday-themed kiosks , Santa and a “Windows 7 Elf” at some of the Southwest Airlines gates at these airports:

Austin-Bergstrom International Airport (AUS)
Chicago Midway International Airport (MDW)
Denver International Airport (DEN)
Detroit Metro Airport (DTW)
Fort Lauderdale-Hollywood International Airport (FLL)
General Mitchell International Airport (MKE)
Lambert-St. Louis International Airport (STL)
Logan International Airport (BOS)
Louis Armstrong New Orleans International Airport (MSY)
Nashville International Airport (BNA)
Norman Y. Mineta San Jose International Airport (SJC)
Oakland International Airport (OAK)
Philadelphia International Airport (PHL)
Phoenix Sky Harbor International Airport (PHX)
Sacramento International Airport (SMF)
San Antonio International Airport (SAT)
San Francisco International Airport (SFO)
Seattle-Tacoma International Airport (SEA)
Tampa International Airport (TPA)