Delta Air Lines

Virgin Atlantic’s new safety video goes to the movies

The in-flight safety video is definitely becoming an art form.

Last month Delta Air Lines rolled out an 80s-infused video:

Earlier this month, Air New Zealand made waves with a a video filled with bikini-clad models doling out safety tips:

And now Virgin Atlantic has updated its in-flight safety video with this six-minute long program that references a variety of popular and classic films.

Delta rolls beverage carts into city streets

Not content with simply spicing up their in-flight safety video this holiday season, Delta Air Lines has made its beverage cart the star of a new music video in which flight attendants and pilots team up with musicians and performance artists for a tune that makes use of seatbelts, cups, spoons and other familiar, and usually less theatrical, in-flight items.

The airline is also taking the carts off planes and into city streets.

Through Dec. 21, Delta flight attendants and pilots will be bringing the “Cheer Carts” to popular locations in New York City, Seattle, Atlanta and Los Angeles, along with live music and complimentary treats, including coffee, those tasty Biscoff cookies and assorted giveaway items.

For exact locations and hours, check Facebook.com/Delta or follow @delta on Twitter.

Betty White appears in Air New Zealand safety video

Air New Zealand, the airline that brought us safety videos featuring exercise-celebrity Richard Simmons, characters from the Hobbit movies and nearly naked crew members with “Nothing to Hide,” is at is again.

This time the airline has gone retro, offering passengers on its fleet of Airbus A320s a lesson in “Safety Old School Style” set in a retirement community and starring Betty White, an actress familiar from television shows such as “The Golden Girls,” and “Hot in Cleveland.”

The reasoning behind having older people instruct modern-day travelers in on-board safety is simple, says White at the beginning of the video: “If you want to know about survival, talk to us; because you’re going to want some advice from people who have been there and done that.”

Other familiar faces in the video include Gavin MacLeod, who appeared with White on the “The Mary Tyler Moore Show” and, later, as the captain on “Love Boat.” Actor Jimmy Weldon, who lends his voice to Yakky Doodle duck in “The Yogi Bear Show,” also has a cameo appearance.

Jodi Williams, Air New Zealand’s head of global brand development, said safety videos are “first and foremost a means of communicating important safety messages,” but this fun, nontraditional approach to delivering the information is “incredibly effective by getting people onboard our aircraft to actually take notice.”

It’s also a good investment in the airline’s brand. While creative videos cost more to produce than traditional ones, “they double as an incredibly effective tool for raising brand awareness globally,” said Williams, who noted that the safety videos such as “The Hobbit: An Unexpected Briefing” has been viewed almost 11 million times on You Tube.

“Air New Zealand has possibly done more for airline safety than any other airline in the world, all while entertaining travelers and thinking differently about aviation marketing,” said Shashank Nigam, CEO of SimpliFlying, a global aviation marketing strategy firm.

Other airlines, including Virgin America and Delta Air Lines also have non-traditional safety videos.

“The feedback on safety on videos is that people usually just disconnect because it’s the same story again and again,” said Mauricio Parise, marketing communications director Delta Air Lines, “especially for those business travelers that fly once or more a week.”

To that end, Delta has been trying to make its safety videos “more exciting, while keeping safety in mind.”

Beginning in 2008, Delta began running a safety video featuring one of its employees, Katherine Lee, later nicknamed “Deltalina,” as the key presenter.

“She gave a sexy spin to the story, without going too overboard. The reaction was amazing,” said Parise. So far the video has been viewed almost 3 million times on YouTube.

Eighteen months ago, Delta shot three new versions of its safety video and those have been showing on planes (and on the Internet) for the past year. “They’re creative and some funny things happen in them,” said Parise. “Deltalina has a cameo role, but everything is serious from a safety perspective.”

To keep content fresh and passengers engaged, Air New Zealand is already planning the video that will replace the just-released “Safety Old School Style” version starring Betty White. And Delta has a new set of videos it will roll out this winter.

And while he can’t put a specific dollar value to the return on investment in an engaging safety video, Parise is confident Delta’s investment is worth it.

“It’s creates a stronger engagement between the airline and a passenger,” Parise said. “Each touchpoint adds value to the brand and we have a captive audience for five minutes during that safety video.”

(My story about airline safety videos first appeared on NBC News Travel)

More April Fools’ Day hijinks from airlines

In addition to early arrivals from Virgin Atlantic (glass-bottomed planes) and WestJet (all-animals welcome; no carriers needed), these April Fools antics from airlines are making the rounds:

Delta Air Lines has a new double-decker arm rest available for those in the middle seat.

Double decker Delta Arm rest

Virgin America has a new Main Canine Select class offering intriguing perks, such as in-flight fire-hydrants designed by Frank Gehry.

Virgin America hydrants

VIRGIN AMERICA PETS

And JetBlue has announced three new – unusual – destinations.

Delta adding outdoor terraces at JFK and ATL

ATL_Sky_Deck

Many frequent travelers buy memberships or occasional day passes for access to airline lounges in order to tap amenities such as complimentary snacks and drinks, reliable Wi-Fi and quiet, comfortable places to escape the hubbub of the airport.

These lounges are typically either tucked into windowless spaces at airports or offer views of the airfield through sealed windows.

But for fliers seeking a bit of fresh air, Atlanta-based Delta Air Lines is raising the stakes by adding outdoor terraces, called Sky Decks, to the Delta Sky Club lounge at John F. Kennedy International Airport and in the new international terminal at Hartsfield-Jackson Atlanta International Airport.

To develop the look and feel of the Sky Decks, Delta partnered with Architectural Digest, which brought in interior designer Thom Filicia, familiar to some as one of the experts featured on the popular TV show, “Queer Eye for the Straight Guy.”

JFK_Sky_Deck

In additional to living room style seating, power outlets and greenery, “the decks will have red stretched canvas awnings to provide shade,” said Delta Air Lines spokesperson Leslie Scott. The Atlanta club deck will be an extension of the current Sky Club and offer close -up views of aircraft and runway activity. “The JFK Deck will be on the roof level and offer amazing views of Jamaica Bay and of the runways,” Scott said. “Plane spotters will be able to see liveries from around the world.”

“This is a great move from Delta,” said Dan Gellert, CEO and co-founder of the airport travel application Gate Guru. “Delta’s Sky Clubs at JFK and ATL specifically are rated average at best in GateGuru, so it is great to see them getting a bit more aggressive in these airports to lure business travelers.”

Gellert says airline lounges in the U.S. “have not done much over the recent years to really push the envelope regarding new features or functionality to their lounges,” but he’s hopeful more airlines will expand upon this innovation, “especially in warm weather cities such as Orlando, Los Angeles and Houston.”

Over the past two years, Delta has opened or renovated airline clubs in Indianapolis, Los Angeles, Minneapolis-St. Paul, New York, Seattle and other cities. At JFK, the rooftop terrace will be part of the Delta Sky Club in the expanded Terminal 4 and is scheduled to open in May. At the Atlanta airport, the Sky Deck will be next to the existing club room on Concourse F and is scheduled to open this summer.

Delta is not the first airline to recognize that frequent travelers — who spend a lot of time indoors, in artificial light — might like to spend some time outside before boarding a plane. “Virgin Australia’s recently opened lounge at Gold Coast, a popular sun destination on Australia’s east coast, features an outdoor area called The Deck,” Raymond Kollau, founder of Airlinetrends.com, told NBC News.

And airports in Amsterdam, Honolulu and Long Beach, Calif., have landscaped outdoor areas open to all passengers.

“The Delta Sky Deck differentiates the airline’s lounge experience by offering a bit of a boutique feel,” Kollau said. “And aviation enthusiasts will love the backdrop of the busy airport tarmac and even the occasional smell of airline kerosene.”

(Photos courtesy Delta Air Lines)
(My story about Delta’s new Sky Decks first appeared on NBC News)

Why Delta has a pink plane, pink headsets and pink lemonade

With a special dedication event for this pink Boeing 767-400, Delta Air Lines is now ready for a month-long campaign to raise funds for the Breast Cancer Research Foundation.

Throughout October, Delta employees will be wearing pink uniforms and selling pink lemonade and pink headsets on board airplanes and in Delta Sky Clubs. All proceeds benefit the Breast Cancer Research Foundation. So go ahead and buy something so none of us have to lose any more friends or family members to breast cancer.

Tidbits for travelers: Free Wi-Fi & free photos with Santa

Free Wi-Fi on Delta Air Lines

From now till January 2, 2012 passengers on Wi-Fi equipped Delta airplanes will be able to use the in-flight Gogo Wi-Fi for free for 30 minutes each flight.

It is a partnership with eBay, so you can continue shopping on that one site for the entire flight.

More info on free Wi-Fi on Delta Air Lines here.

Holiday music at JFK and LGA airports

Jazz trios, quartets and quintets from the New York Pops orchestra and up to 25 members of the performance choir from the Choir Academy of Harlem will entertain American Airlines passengers with holiday music at LaGuardia and JFK International Airports during the next few weeks.

In LaGuardia Airport, performances will be in the Central Terminal Building, American Airlines Concourse D, Gate D5.

• Dec. 14, 3:30 p.m. to 6:00 p.m. The New York Pops Jazz Trio
• Dec. 20, 12:00 p.m. to 2:30 p.m. The New York Pops Jazz Trio
• Dec. 22, 1:00 p.m. to 3:30 p.m. The New York Pops Jazz Quartet

At JFK International Airport, the concerts will be held in American Airlines Terminal 8, Concourse B Lobby by Gates 14 and 16.

• Dec. 16, 2:30 p.m. to 5:00 p.m. The New York Pops Jazz Quintet
• Dec. 19, 4:00 p.m. to 6:00 p.m. Choir Academy of Harlem Performance Choir
• Dec. 20, 4:00 p.m. to 6:00 p.m. Choir Academy of Harlem Performance Choir
• Dec. 22, 2:30 p.m. to 5:00 p.m. The New York Pops Jazz Quintet
• Dec. 23, 2:30 p.m. to 5:00 p.m. The New York Pops Jazz Quintet

During their performances, The New York Pops will offer travelers an opportunity to win tickets to an upcoming concert at Carnegie Hall.

Photos with Santa


Southwest Airlines, Clear Channel Airports and Microsoft Windows are teaming up to offer free holiday photos with Santa at 19 airports around the country through December 24th.

Look for the holiday-themed kiosks , Santa and a “Windows 7 Elf” at some of the Southwest Airlines gates at these airports:

Austin-Bergstrom International Airport (AUS)
Chicago Midway International Airport (MDW)
Denver International Airport (DEN)
Detroit Metro Airport (DTW)
Fort Lauderdale-Hollywood International Airport (FLL)
General Mitchell International Airport (MKE)
Lambert-St. Louis International Airport (STL)
Logan International Airport (BOS)
Louis Armstrong New Orleans International Airport (MSY)
Nashville International Airport (BNA)
Norman Y. Mineta San Jose International Airport (SJC)
Oakland International Airport (OAK)
Philadelphia International Airport (PHL)
Phoenix Sky Harbor International Airport (PHX)
Sacramento International Airport (SMF)
San Antonio International Airport (SAT)
San Francisco International Airport (SFO)
Seattle-Tacoma International Airport (SEA)
Tampa International Airport (TPA)

Viral video forces Delta to change bag fees for soldiers

It’s already been pulled from YouTube, but a video-gone-viral posted by some soldiers returning from Afghanistan has forced Delta Air Lines to change its checked bag policy and allow active duty soldiers traveling under orders to check four bags for free when flying coach.

Delta changed its policy after being widely criticized for charging the soldiers $2,800 in extra bag fees.

Here’s more of the story that I worked on for msnbc.com’s Overhead Bin blog:

The soldiers’ military orders authorize them to travel with up to four bags. But at the check-in counter at the Baltimore airport on Tuesday, they discovered that while Delta allows active duty military personnel traveling on orders to check up to four bags for free if they are traveling in first/business class, the limit is only three bags for soldiers traveling in coach.

Several of the 34 soldiers who had an extra bag were forced to pay $200 of their own money in fees in order to make their connecting flight to Atlanta. They then posted a video of their experience on YouTube, which was viewed more than 200,000 times before it was removed from the site. One soldier said his fourth bag was a weapons case containing “the tools that I used to protect myself and Afghan citizens while I was deployed.”

The Defense Department usually reimburses such costs, which the soldiers may not have known, the Associated Press reports.

Former Congressman and Iraq War veteran Patrick Murphy, D-Pa., called Delta’s fee “outrageous.” “Here you have these heroes who have fought for our country overseas … to come home to the $200 charge per soldier? It’s outrageous.”

It’s not unusual for returning soldiers to check weapons on a commercial flight if the weapons have been certified as unloaded, Joe Davis, a spokesman for the Veterans of Foreign Wars’ Washington office, told the Associated Press.

“A $200 bill for extra baggage by a government-contracted airline is the worst welcome home any soldier could receive,” Davis said. “We know this is a business issue and that the troops will be reimbursed if they are authorized additional baggage in their orders, but the shock of even being charged is enough to make most servicemen and women simply shake their heads and wonder who or what it is they are protecting.”

In response, Delta Air Lines also apologized to the soldiers.

“First and foremost, we want you to know we’re continuing to work with the soldiers individually to make this situation right for each of them,” a company spokeswoman posted on the airline’s blog. “We regret that this experience caused these soldiers to feel anything but welcome on their return home. We honor their service and are grateful for the sacrifices of our military service members and their families.”

Several other airlines have followed Delta’s lead and also changed their checked bag policies for active duty military.