American Airlines

Tidbits for travelers: contests & an out of control flight attendant

Contests, ,

The folks at Kansas City International Airport are pretty excited that Alaska Airlines has started service to Seattle. So excited that they’re having a contest to give away two round-trip tickets on Alaska Airlines between there and Seattle, Portland, Vancouver or Anchorage. Enter here. Deadline: March 21, 2012.

As long as you’re entering contests, enter this American Airlines contest for a trip to Napa Valley, New York or Paris. It looks like you need to buy a ticket to enter, but if you go to this page, you’ll find an alternate no-purchase-necessary option.

The email I received about the promotion promised a once-in-lifetime experience, but on Friday a planeload of passengers got an unwelcome, once in a lifetime experience when a flight attendant had a serious meltdown before the flight took off.

Here’s a TV news story about the event.

The flight attendant is getting medical attention and we hope she’ll be OK. But, interestingly enough, I received an email today from someone who said he was on another American Airlines flight a while back where a flight attendant was exhibiting the same sort of behavior.

“On my flight we were also told the plane could go down, people will and do die of heart attacks, and as we would be travelling over water we could drown when the plane goes down. It was not the most pleasant trip I have ever taken because there was some concern the flight attendant could do something really stupid in mid-air, such as open the cabin door. Suffice to stay I remained on alert the entire flight time.”

It’s impossible to tell yet if this is the same flight attendant, but pretty scary either way…

Jack the Cat euthanized

Pets, ,

Jack, the cat lost, then found, at JFK, has died

On Sunday, veterinarians in New York euthanized Jack, the cat who gained world-wide attention and more than 23,000 Facebook fans after being lost for two months, and then found, at JFK International Airport.

The news of Jack’s passing was reported in a statement posted on the Jack the Cat is lost at AA Baggage at JFK Facebook page:

“Jack has gone over the rainbow bridge,” the statement said. “Jack had extensive wounds on the back of his body, and the wounds were unable to heal because his skin had deteriorated due to the malnutrition that occurred while he was lost.

“He needed surgery to treat the wounds,” the statement continued, “But there was not enough available skin to close the wounds after the surgery… The vet was very clear that she had conferred with every possible doctor regarding options for Jack, but none of them left him with a substantial chance of survival and all of them involved him suffering. Jack had been through so much, and the last thing anyone wanted was for him to suffer more.”

Jack first got loose in the American Airlines baggage center at JFK on August 25, after his owner, Karen Pasco, checked him and another cat in to American Airlines as cargo. As American Airlines explained in an incident report filed with the Department of Transportation, while the kennels were waiting to be loaded on the aircraft, “the kennel positioned on the top fell to the ground. The impact of the fall caused the kennel to separate and the cat escaped.”

A day later, parts of JFK airport were shut down in preparation for Tropical Storm Irene. For two months after that, thousands of Facebook fans of Jack the Cat is Lost in AA Baggage at JFK followed search efforts that included at least two Jack the Cat Awareness days, a pet Amber Alert and the hiring of a pet detective. Jack was finally found on Tuesday October 25th, when he fell through a ceiling tile in the customs area at JFK’s Terminal 8.

On Sunday evening, American Airlines also posted a statement about Jack on its Facebook page that said, “We are deeply saddened that Jack the cat has passed away, and we offer profound sympathy to Jack’s owner, Karen Pascoe, for her loss. Our heart also goes out to the Friends of Jack and those in the cat-loving community who have grown fond of Jack since he went missing… From all of us at American, our sincere apologies to Karen and Jack’s family and friends.”

American Airlines vs. the Vet

Air Travel, Airline policies, Complaints, , ,

Earlier this week, for a story on msnbc.com’s Overhead Bin, I talked with Dawn Wilcox, a disabled veteran from Kileen, Texas who claims American Airlines employees did not help her when she told them she needed to use the restroom on a flight between LaGuardia Airport and Dallas/Fort Worth International Airport last Saturday, Oct. 29.

Wilcox said she had informed the flight attendants shortly before landing that she needed to be taken off the plane first so that she could go to the bathroom.

“They landed and started letting people off,” said Wilcox. “I said, ‘Ma’am, I’m really about to go in my pants.’ I was almost in tears. They’d already let three quarters of the people off and it was too late, I’d already wet my pants.”

In a statement about the incident, American Airlines said it reached out to Wilcox and apologized to her for her “discomfort and overall experience with us.” But the airline also said it was looking into this event further because flight attendants reported a different version of the story.

On Wednesday, an American Airlines representative got in touch with me to let me know what their investigation turned up.

Here’s their statement:

Since Ms. Wilcox’s request came during the aircraft’s decent into DFW – a time when everyone must remain seated for safety – American’s flight attendants offered specific assistance to Ms. Wilcox, telling her they would use the special, onboard wheelchair (they are carried onboard all our aircraft) to take her to one of the aircraft lavatories just as soon as the aircraft reached the gate and before any other passengers deplaned.

Ms. Wilcox declined that offer of assistance, saying she preferred to use her personal wheelchair to reach a restroom in the terminal. Flight attendants reminded her that her wheelchair was stowed in the cargo compartment of the aircraft and that it would take some time to unload it and bring it up to her – which would further compound her urgent need to get to a restroom. Ms. Wilcox nonetheless insisted on waiting for her personal wheelchair.

There are other facts about Ms. Wilcox’s travel, while not directly related to the onboard incident described above, that call into question the credibility of her public statements and allegations.”

Those “other facts,” including the discovery that Wilcox requested and received a bereavement fare to attend a family funeral that was not happening, do seem to poke some holes in this story.

Perhaps the Department of Transportation will end up doing its own inquiry of this incident.

In the meantime, here’s a link to the DOT rules that spell out the responsibilities of travelers, airlines and airports regarding the needs of disabled fliers.

Update on Jack the Cat

Pets, , ,

Jack the cat – the kitty that escaped from his carrier in the American Airlines baggage claim area at JFK airport and was missing for almost two months – is still is in critical condition.

American Airlines is covering Jack’s medical expenses and brought his owner, Karen Pascoe, in from California to visit with Jack this weekend. According to Pascoe’s sister, Mary Beth Melchior, this past weekend Jack’s vital signs were improving. “His red blood cell count has gone up since his transfusion. While his condition is still not optimal, we are happy to see this progress and are looking forward to the day he can return home with Karen,” said Melchior.

You can follow Jack’s progress on the Jack the Cat is lost in AA baggage at JFK Facebook page

Jack the cat: alive, but not out of the woods yet.

Animals, Pets, , ,

I have to admit, I didn’t think this story would have a happy ending. But, today on msnbc.com’s Overhead Bin, I was pleased to be able to report that Jack the cat, at large at John F. Kennedy International Airport since escaping from his cage in the American Airlines baggage claim area two months ago, has been found.

The cat got loose in the airline baggage center at JFK on Aug. 25, after Karen Pasco checked Jack and another cat in as cargo. A day later, parts of the airport were shut down in preparation for Tropical Storm Irene.

Since then, more than 18,000 Facebook fans of Jack the Cat is Lost in AA Baggage at JFK have been following search efforts that have included at least two Jack the Cat Awareness days, a pet Amber Alert and the hiring of a pet detective.

“He was found when he fell through a ceiling tile at Terminal 8 and was discovered by Customs employees who turned him over to American Airlines,” said Pasco. “He’s in critical condition after being who knows where in the terminal for the last 2 months. He’s being administered fluids, has low blood pressure and is dealing with the effects of prolonged malnutrition. While the prognosis is good overall, he’s not out of the woods yet.”

American Airlines announced the news that Jack had been found on Facebook:

“American Airlines is happy to announce that Jack the Cat has been found safe and well at JFK airport. American’s team of airport employees have been focused on the search effort since Jack escaped on August 25, 2011. Jack was found in the customs room and was immediately taken by team members to a local veterinarian. The vet has advised that Jack is doing well at present.”

Pascoe is in California, but Bonnie Folz, a New York-based search coordinator, saw Jack shortly after he was found. “It was great to know it’s him and to know he’s safe,” she said. “He looked fabulous to me. His eyes are big and beautiful and bright, although he’s lost some weight and he needs some grooming. He’s on IV and is having some tests to make sure he’s OK.”

American Airlines said once Jack is ready to travel, the airline will fly him to California to be reunited with his owner.

In a report of the incident filed with the Department of Transportation and included in the Air Travel Consumer Report issued this month, American Airlines reported that, “The clerk responsible for transporting the kennels to the FIS area loaded one kennel on top of another, and while the kennels were stationary and waiting to be loaded on the aircraft, the kennel positioned on the top fell to the ground. The impact of the fall caused the kennel to separate and the cat escaped.”