Hotels

Hotel ‘bed taxes’ are here to stay.

(This is a story we first wrote for NBC News)

Ever check out of a hotel and notice a “transient occupancy tax” on your bill?

Unfortunately for your wallet, the Biden administration’s crackdown on “junk fees” won’t do anything about it.

But unlike some of the add-ons hoteliers and booking sites charge, this common type of tax doesn’t pad corporate margins, and the projects it funds are evolving in step with the post-pandemic tourist economy.

These levies — often known generically as “bed taxes,” though they go by many names — are imposed by state, county and local governments or tourism improvement districts.

They can drive up the cost of an overnight stay at hotels, motels, bed and breakfasts, campgrounds, and short-term rentals like Airbnbs, sometimes by up to 20%.

The jurisdictions typically decide how to allocate the revenue these taxes pull in. Sometimes they supplement governments’ operating budgets; other times they’re used to finance tourism campaigns, build convention centers, support cultural programs, or hire beach lifeguards.

New Uses For Hotel Bed Taxes

But in Estes Park, Colorado, bed taxes are now subsidizing housing and childcare costs for local workers.

The mountain community, known as a base camp for adventures in Rocky Mountain National Park, voted for that move after a law Colorado enacted in March 2022 began allowing cities and counties to use hotel tax proceeds to cover housing and child care for the tourism-related workforce

In Estes Park, the decision came after advocates flagged a proliferation of second homes and short-term rentals that they said had strained affordability in the area.

Last November, the city raised its hotel bed tax to 5.5%, up from 2%, and earmarked funds from the increase — an estimated $5.3 million in 2023 — for the housing and child care initiatives, said Kara Franker, the CEO of Visit Estes Park, a local tourism group. That beefed-up bed tax now combines with town, county and state sales tax to add a cumulative 14.2% onto the cost of a nightly stay in the city, she said, helping to fund a range of public services alongside the new workforce-related initiatives.

According to Colorado tourism officials, at least 17 municipalities have imposed a new bed tax or modified an existing one over the past year, many of them putting the revenue toward new types of projects.

Similar moves are happening in tourism-heavy areas across the U.S., said John Lambeth, CEO of travel consultancy Civitas, reflecting a more expansive approach that is “more about stewardship of the destination and giving back to the community.”

Jack Johnson, chief advocacy officer for the travel industry group Destinations International, said the disruptions of the pandemic have motivated some communities to consider whether broader social and economic policies “can be tied to travel in tourism, either directly or indirectly, and therefore paid for out of the bed tax.”

Hotel taxes were first adopted in the U.S. by New York City in 1946, became commonplace nationally by the 1970s, and are what guests typically see itemized on their hotel bills today, said Elizabeth Strom, an associate professor at the University of South Florida’s school of public affairs. Public officials have long loved bed taxes because they generate easy-to-raise income from out-of-towners, not local voters.

“Every state either has such a tax at the state level or permits such a tax at the local level or both,” Strom said.

The newer breed of bed tax experiments, like those in Colorado, are being driven as much by windfalls from rebounding travel demand as by evolving civic attitudes.

Tourism revenues dipped sharply during the pandemic, but in 2023, hotel-generated state and local tax revenue — which includes bed taxes along with the other levies lodging operators contribute to government entities — is expected to reach $46.71 billion nationwide, up 13.6% from 2019, according to a study by the American Hotel and Lodging Association and Oxford Economics.

Bed taxes already account for nearly half of the hotel-generated taxes in the U.S., the AHLA said, and it expects bed taxes this year will likely exceed the $19 billion they generated in 2019.

In Florida, which has been hit by multiple hurricanes that affect beaches and islands, Broward, Collier, Lee and other counties are applying tourism revenues to rebuild and protect those travel assets, Johnson said. Bed taxes now contribute financing for dune restoration, shoreline stabilization, erosion control, and other coastal management activities, he said.

The shift has raised some concerns from the hospitality industry.

“In general, the more taxes states and cities levy on hotels, the more of a competitive disadvantage they create for local businesses, as potential hotel guests may seek out other destinations with lower tax burdens,” AHLA CEO Chip Rogers said.

As for the industry-imposed fees the Biden administration is scrutinizing, AHLA spokesperson Curt Cashour said that only 6% of hotels nationwide charge “a mandatory resort, destination or amenity fee, at an average of $26 per night,” adding that they “directly support hotel operations” like staff wages and benefits.

Cashour said the AHLA is continuing to work with authorities “to ensure that the same standards for fee display apply across the lodging booking ecosystem” so guests aren’t caught off guard.

Bed taxes may send extremely cost-conscious leisure and business travelers to lower-taxed destinations, Strom said, “but if you are a unique location, I don’t think an extra few dollars a night in taxes matters.”

“If people want to see the Space Needle,” she added, “they aren’t comparing the cost of rooms in Seattle to the cost of rooms in Portland.”

Some top tourist destinations say they aren’t worried about turning away tourists at the moment.

Hawaii, for example, is seeing a strong post-pandemic tourism recovery, even though its 13.3% state and county transient accommodation taxes combine with 4.5% excise taxes to add close to 18% to nightly hotel bills. State revenue forecasters expect Hawaii’s bed tax alone to bring in more than $785 million this year, up from $645 million last year.

Since drawing more tourists isn’t the main challenge, said Ilihia Gionson, a public affairs officer with the Hawaii Tourism Authority, the agency is using some of the funds it gets from hotel taxes to try to influence what types of visitors it attracts.

“The wheels were turning before the pandemic and accelerated during the pandemic,” he said. “We want visitors that align with our economic and community goals — who will shop at local businesses, eat in local restaurants, participate in ‘voluntourism’ and be mindful of their economic impact. So, it’s less about, ‘Come here,’ and more about, ‘Here’s who we are and what we’re about.’”

Keys for Trees

San Luis Obispo, along California’s Central Coast, is also earmarking some of its hotel tax income for projects that authorities hope will benefit the community.

Its existing transient occupancy tax supports the city’s general fund. But last year a new “Keys for Trees” program began setting aside some proceeds from the city’s tourism assessment tax — another government surcharge on hotel bills — to help plant 10,000 trees by 2035 as San Luis Obispo pursues its carbon neutral goals, said Tourism Manager Molly Cano.

The city’s business improvement district raised $1.6 million from this assessment pre-pandemic and $2.1 million in fiscal 2022, Cano said. Previously, all these funds were used to market San Luis Obispo to visitors. But now 1% of that revenue is steered toward the new program, with some $17,000 reserved for planting 35 trees this fiscal year.

“There’s no extra step to take,” Cano said, “and we think visitors will enjoy knowing that just by booking an overnight stay, they are helping to preserve the beauty of our community.”

Trip Report: 3 Oregon Hotels + 1 Cool Restaurant

The Seattle-based Stuck at the Airport team took a short road trip to Oregon last week to join a special dinner hosted by Humble Spirit.

The new(ish) farm-to-table restaurant in historic downtown McMinnville celebrates the wonderful wines and seasonal bounty of the Willamette Valley.

On our winter tasting menu: Hazelnuts and Pork Belly, Whole Trout, Winter Braised Vegetables, as well as meatballs, burgers, and other dishes made with beef, chicken, and pork attentively raised and harvested on Tabula Rasa Farms in nearby Carlton, OR.

Farm products even make it into the restaurant’s version of Oreo cookies. Evidently, the recipe for the now-classic snack called for sweetened pork lard, an ingredient later replaced with hydrogenated cottonseed oil. The Humble Spirit chef has his own oreo cookie-like dessert (complete with milk for dipping) that puts sweetened pork lard from Tabula Rasa Farm hogs back into the mix.

Hotels That Embrace History With Wit and Charm. And Books

It’s a small town, but there’s plenty to do, see, and learn about in McMinnville and surrounding Yamhill County. There are oodles of wine-tasting rooms, plenty of charming restaurants, and a thriving art scene. And if you time it right, you can land in town during the annual UFO Fest, honoring a 1950 UFO sighting documented with some pretty believable photographs.

It’s impossible to take it all in during a quick visit. So we were delighted that our home for the night, the 36-room Atticus Hotel in historic downtown McMinnville, is filled with locally-made products, specially-commissioned artwork, lots of handmade furnishings, and Oregon-made products (including Pendleton bathrobes) at every turn.

We loved that each of the hotel’s 36 rooms has an antique door knocker, that guests are offered a complimentary glass of bubbly before they even check in, and that the front desk will make you an espresso drink any time of the day or night.

But what we truly loved about the Atticus Hotel is the history lesson front and center in the lobby.

In the early 1900s, McMinnville was known as Walnut City and walnuts galore were grown and shipped from Oregon’s Willamette Valley. A Columbus Day storm in 1963 took out almost all of the region’s walnut trees and now the region is known for its hazelnuts.

In 1908 McMinnville’s Walnut Club built a promotional archway of walnuts and in 1909 that charming display made its way to the Alaska Yukon Pacific Exhibition, the first World’s Fair held in Seattle. That archway has been recreated in the lobby of the Atticus, complete with constantly refilled bowls of walnuts and hazelnuts. (Each room has a bowl of nuts and a nutcracker as well.)

2 Choices to Stay in Portland, Oregon

The pandemic may have kept people from visiting Portland, OR, but it didn’t do much to slow down the construction of new hotels already underway. So if you head to the Rose City now, you’ll have an even wider choice of lodging options.

We stopped briefly in Portland on our way to and from McMinnville and did return visits to two of our favorite hotels.

The Sentinel

The Sentinel, which calls itself Portland’s ‘most storied’ hotel is made from two historic downtown buildings. The hotel’s east wing is the former Seward Hotel, built a few years after the 1905 Lewis and Clark Exposition. (That hotel later became The Governer Hotel).

The Sentinel’s west wing was once the very grand Elks Lodge.

We love the murals, the ornate lobby ceiling, the fitness center in the former ‘vault room’ complete with a punching bag in the safe, and the faux library and cozy touches in the “Room at the End of the Hall.”

The Heathman Hotel

Located smack dab in the middle of Portland’s cultural district, the Heathman Hotel, which opened in 1927, has been an iconic go-to spot for musicians, artists, celebrities, and other performers.

One of the key features of the hotel is the restored former Tea Court Lounge. It is surrounded by the hotel’s two-story library. Go ahead, take a book off a shelf. The collection is filled with close to 3000 signed editions of books by Nobel and Pulitzer Prize winners, U.S. Poet Laureates, a former U.S. President, and hundreds of other noted authors who have been guests of the hotel.

With the hotel’s permission, we made sure there is now a copy of our new guidebook, “111 Places in Seattle That You Must Not Miss,” on the shelves.

It looked like Stephen King’s book needed some company.

Off to Gatwick. But first, bumper car rides at JFK

Stuck at the Airport is heading to London today for a week-long adventure organized by airport mascot Gary Gatwick and his friends at Gatwick Airport (LGW), who suspect that not that many Americans don’t know the airport is just half an hour from downtown London by express train. Or that gin is distilled at the airport. (Stay tuned for that…)

Our journey to London starts in Seattle with a direct flight to New York’s John F. Kennedy International Airport on JetBlue and an overnight at the very hip, super retro, landmark TWA Hotel.

We’re looking forward to hanging out in the Sunken Lounge, taking a dip in the rooftop infinity pool with runway views, visiting the Twister Room, and touring the onsite museum about TWA’s history and the Jet Age.

And, of course, we’ll have a cocktail or two in the Lockheed Constellation “Connie” that has been transformed into a cocktail lounge.

We missed out on the roller skating rink the hotel had on its tarmac, but we are pleased to see that bumper car rides are now offered instead on a race course near the Connie cocktail lounge.

Cars have names like Hammer Time, The Bumpty Dance, Nervous Wrecker, and One Hit Wonder. And operate Fridays from 4 to 8 pm and Saturdays and Sundays from Noon to 8 pm. Which is perfect for our day-long layover.

Ride sessions are $20 for adults and $16 for kids under age 12. No reservations are available; it’s first come, first served until November 2022.

Maybe we’ll bump into you there.

Prices up, service & satisfaction down at hotels

We’re writing this post from a hotel where we’re paying more than we’d planned to and getting way less comfort and service than we expect.

And that seems to be the travel experience many others are having in this easing-out-of-the-pandemic season.

According to the recent J.D. Power 2022 North America Hotel Guest Satisfaction Index Study, while demand for hotel rooms is on the rise, and prices for hotel rooms are way up, there is no improvement in amenities or service.

The study found that overall hotel guest satisfaction declines 8 points – on a 1,000-point scale – from 2021, driven primarily by dissatisfaction with cost and fees, and guest rooms.

“During the period of the study—June 2021 through May 2022—the average daily rate for branded hotels has risen 34.8%,” said Andrea Stokes, hospitality practice lead at J.D. Power. “Many hotel owners and operators are using this post-pandemic surge in travel to get back on a steady financial footing, yet they held back on investing in upgrades and improvements during the pandemic.

Here are some other findings from the 2022 study:

Does that sound like what you’re experiencing with your recent hotel stays?

• The single biggest factor driving the decline in overall satisfaction is hotel cost and fees.
• While hotels still get relatively high satisfaction scores for guest room cleanliness, scores for décor and furnishings, in-room amenities, and quality of bathrooms have declined from a year ago.
• More guests are paying for internet access.
• Fewer staff interactions: frontline hotel staff are spread thinner this year due to the industry labor shortage.

Image courtesy Joel Ross – Room 28

Where to stay?

Hoping to stack the deck in terms of satisfaction with your next hotel stay?

Here are the hotel brands that rank highest in the J.D. Power study for guest satisfaction in their respective segments:

Luxury: The Ritz-Carlton (885) (for a second consecutive year)
Upper Upscale: Hard Rock Hotels (883) (for a second consecutive year)
Upscale: Hilton Garden Inn (868)

Upscale Extended Stay: Hyatt House (857)
Upper Midscale: Drury Hotels (877) (for the 17th consecutive year)

Upper Midscale/Midscale Extended Stay: Sonesta Simply Suites (852)
Midscale: Wingate by Wyndham (849)
Economy: WoodSpring Suites (798)

Roller skating is back at JFK’s TWA Hotel

Fans of roller skating, fun at-the-airport activities, and the landmark TWA Hotel at JFK Airport (i.e.: everyone) will be looking forward to the return of the hotel’s retro-style roller skating rink.

The Roll-A-Rama at the Runway Rink opens for the season on April 15.

The checkered rink is located by the hotel’s 1958 Lockheed Constellation “Connie” airplane/cocktail lounge and is made up of 2,668 tiles.

The rink will open to the public on weekends only, weather permitting, through November 22.

Hours for skating will be Fridays from 4 to 8 PM and Saturdays and Sundays from 12 to 8 PM.

50-minute skate sessions will cost $20 for adults and $16 for kids under 12. The fee includes use of a pair of old-style four-wheeled “quad skates” (patented in 1863).

If you have your own roller skates, you are welcome to bring them along.

If you’re planning to go, note that admission to the rink can only be purchased by credit card and is first-come, first-served; no advance tickets are available.

And because that’s the way they roll, the TWA Hotel team shared some great roller skating factoids. Note that you can burn 350 calories in an hour of roller skating, so go ahead and have a retro cocktail in the Connie.