Air Travel

Airports digging out from blizzard; will travelers get to fly?

After a frightful day of snow and wind – and then more snow and more wind – New York area airports finally reopened on Monday afternoon.

Now the real “fun” begins as airlines try to reposition planes and find seats for travelers who have been stuck at airports around the country.

Here are some of the stories that have come out of the storm.

From the Wall Street Journal: Snow Keeps City at Standstill

From the Star Ledger: Hundreds of Stranded Newark Airport passengers hope to rebook flights

From the Christian Science Monitor: LaGuardia airport and others reopen, but stranded fliers still face ordeals

You get the picture…

Want to find out when you or someone you’ve been waiting for will get on a plane?

Make sure you’re signed up for all methods of flight status alerts and are following your airline and your airport on Facebook and Twitter – if they’re there.

Now that planes are moving, it should start getting easier to rebook and/or confirm a flight. Try doing it online yourself before getting on the phone or on a long line, which can take hours.  Several airlines are re-booking travelers via Twitter, so give that a try as well.  Keep in mind though, that it will take several days for get everyone where they’re going, so if you’re heading to an airport, take along some food, activities to keep you busy, a charged cell-phone, good humor and lots of patience.  While you wait, my USA TODAY airport guides and assorted apps from airlines, airports and third-party entities may help you find amenities, shops and restaurants.

And if you’ve missed the event you were heading to in the first place, ask for a refund, take out your calendar and start making a new post-blizzard plan.

Valentine’s Day is just around the corner…

Blizzard 2010: tools and tips for those stuck at the airport

Snowflake

With an east coast blizzard underway on Sunday evening, trains, buses, cars and airplanes were at a standstill and several airports in the New York region closed down entirely.

The cancellation of thousands of flights to and from the east coast means major disruption elsewhere as well, so traveling anywhere on Monday and Tuesday – and no doubt later in the week – will be no picnic.

For those of you stuck at an airport or trying to figure out how to avoid ending up that way, here are some tools and tips that may be useful.

*Take the waiver. If you’re scheduled to fly in the next few days and your flight hasn’t already been canceled, chances are your airline is offering to let you change flight plans without a change fee. Do it. When planes do start flying, you’ll have a reserved seat while travelers from all these canceled flights will be working their way up standby lists.

*Make sure you’re signed up to receive all the Twitter, Facebook, email and text alerts being sent out by airlines and airports on your itinerary. In many cases that information is more up-to-date than the information available inside the airport.

*Bookmark airport websites, download airport and airline apps (i.e. GateGuru, Flightstats.com) and the airport guides I created for USA TODAY. In this case, information will definitely be power – or at least useful in helping you keep up-to- date and knowledgeable about your surroundings.

(Finding a power outlet and keeping your cell phone or laptop charged while you’re hanging out at the airport might be a challenge – so ask someone to do this for you at home as well.)

*Make sure you have supplies: if you’re going to the airport, be sure to bring snacks, books and other items to keep you entertained, a charged cell-phone, a change of clothing, something you can sit on (and perhaps sleep on) and a bucket of good humor and patience. A lot of this is going to be out of everyone’s control.

Souvenir Sunday at Copenhagen Airport

Now that Christmas is over we can turn to another important holiday: Souvenir Sunday.

Lucky for us, this holiday comes around every weekend and gives us the chance to shop for and celebrate fun, offbeat and inexpensive souvenirs we can find when we’re stuck at the airport.

And you just never know when you’re going to be stuck at an airport.

A few weeks back, Clark Massad got stuck at Copenhagen Airport for a few hours as he was trying to make his way home to Paris from New York. Massad had been in New York for the reception of the world’s first in-flight gay and lesbian weddings, which were held on an SAS flight originating in Stockholm. (I was on that flight and you can read my report of that historic event here on StuckatTheAirport.com.)

But, good traveler that he is, Massad went souvenir shopping while he was stuck at Copenhagen Airport

Here’s his shopping report:

“These hats were not technically for sale, but I found them to be quite funny and good photo subjects so I discreetly snapped them.”

Copenhagen Airport xmas hats

“These felt coasters and trivets in beautiful, bright colors were only 4€ each! [About $5.25].I bought six of them to scatter around the house or on the table for parties. Unfortunately, I later realized they are German made, not Danish…”

Copenhagen Airport souvenirs

“These guys were just cute and I love the way they are arranged on the shelf.”

Copenhagen Airport souvenirs

All wonderful souvenirs of course…. but thank-goodness Clark found these: Copenhagen’s “Little Mermaid” statue.

Copenhagen Airport souvenirs

Thanks, Clark, for sending along these great Souvenir Sunday finds!

Do YOU look for great souvenirs when you’re stuck at the airport?  If you find something that’s inexpensive (around $10), fun, offbeat and, ideally, “of” the city or region, please snap a photo and send it along.  If your souvenirs are featured on Souvenir Sunday you’ll receive a special airport or airline-related souvenir.

Alternate airports with great alternate cities

Fort Lauderdale

Around this time of year, experts often remind air travelers that holiday sanity can come wrapped in an airplane ticket to a secondary or alternate airport.

Their advice: Fly to smaller, easily accessible airports such as Oakland International instead of San Francisco, Baltimore Washington International over Dulles or Milwaukee’s General Mitchell International over Chicago’s O’Hare.

“Not only does flying into alt-city airports usually save travelers money and time, it also alleviates frequent travel frustrations that typically go hand-in-hand with major city airports,” said John Peters of Rand McNally/Tripology, who said parking is often cheaper and easier at secondary airports.

Another plus: Tickets are typically cheaper when you fly into alternate airports, as they are often served by low-cost carriers.

“Smaller airports usually have shorter security lines as well,” added American Express Travel Specialist Tanisha Sanders.

Stay awhile

A potential downside to the alternate airport plan is costlier transportation costs when traveling to your actual, larger-city destination. Unless, that is, you stick around.

“Alt-cities not only help travelers avoid hassles,” said Jennifer Gaines, contributing editor for Travelocity. “Compared to their larger city counterparts, alt-cities usually have hotel rates that can be much lower.”

Gaines sampled rates for a weekend in early January 2011 and found rooms at the Fairmont San Jose for $121 per night versus $207 per night for the same type of room at the Fairmont in San Francisco. “Fly into Baltimore Washington International and stay in Baltimore instead of going to Washington, D.C., and you can stay at the Loews Annapolis for $111 a night compared to The Madison, also a Loews hotel, in D.C. for $229 a night,” said Gaines. “And if you fly into Newark-Liberty Airport, you can stay at the W Hoboken, right on the Hudson, for $179 a night. If you go to New York City and stay at the W Times Square, the rate is $218 a night.”

What to do?


“Many alt-cities are cheaper yet still terrific destinations brimming with terrific restaurants, local art scenes and fun family attractions,” said Peters of Rand McNally/Tripology, who offered Fort Lauderdale as an example.

The airport has a wide selection of low-cost and popular air carriers, while the city offers a vacation experience similar to the costlier Miami, located 35 minutes away, he said.

“Fort Lauderdale has pristinely beautiful weather, is close to beaches and has diverse hotels and a growing arts and entertainment scene,” Peters said. “Visitors can stroll along the Downtown Riverwalk Art & Entertainment District, visit the Museum of Discovery & Science with kids, take an airboat tour of the Everglades or relax at Fort Lauderdale’s Deerfield Beach, which is a much better beach for families than Miami’s South Beach.”

Sanders of American Express Travel noted that vacationers don’t need to give up luxury, either. “You could stay in Fort Lauderdale at the Atlantic Hotel for approximately $270 a night versus staying on Miami Beach, where you’ll pay $545 a night for the Delano,” she said. “The only difference is location.”

For those choosing a visit to Oakland over San Francisco, Sanders recommends a free tour of Oakland’s Fornia Fortune Cookies factory (where the secret of how fortunes get inserted inside cookies is revealed) and a visit to the classic Art Deco Paramount Theater, which hosts movies, ballet, concerts, stand-up comedy and performances by Oakland East Bay Symphony.

Travelocity’s Gaines said Newark, N.J., is a great alternative to New York City. “Newark has a very large Portuguese population, and in the Ironbound District there’s a selection of great restaurants you wouldn’t expect when you think of Newark,” she said. Other attractions include the Prudential Center — which hosts the New Jersey Nets, New Jersey Devils, concerts and other events — and the Newark Museum, which has 80 galleries, a mini-zoo, a planetarium and a Victorian mansion.

Patrick Evans of STA Travel, a discount student-oriented travel agency, said many people fly into Buffalo and drive to Toronto to avoid international fees, but, he said, “staying in Buffalo offers a ton of great options. You can head over to Niagara Falls to visit the beautiful Buffalo Japanese Garden or take in the nightlife, which stays open until 4 a.m.”

Evans also suggests an alternative to Raleigh, S.C. “Spend some time in Greensboro, where you can check out the International Civil Rights Center and Museum, which is housed in the same building as the famous Greensboro sit-ins.”

Milwaukee’s best

“For years, Milwaukee’s General Mitchell International has touted its benefits — namely affordable fares and overall convenience — in an effort to lure Chicago O’Hare passengers,” said Pat Rowe, an airport spokesperson.

The strategy has been working. The airport has seen an increase in travelers flying into Milwaukee and then driving or taking the train to Chicago.

Milwaukee has plenty to offer visitors who stick around. “There’s the Miller Brewing Company and the amazing Discovery World, a science center located on the lakefront,” Evans said. Mummies of the World, the largest assembled exhibition of mummies and related artifacts, is now at the Milwaukee Public Museum, and Milwaukee is also home to the Harley-Davidson Museum.

Visitors can also pose for a thumbs-up photo with the bronze statue of The Fonz, Henry Winkler’s character “Happy Days,” said Dave Fantle of VisitMilwaukee.org. “That’s much cooler than posing with the bronze statue of Bob Newhart in Chicago.”

Not all travel experts get behind the alternate city idea, however.

Pauline Frommer, syndicated radio show host and creator of a popular guidebook series, doesn’t buy the theory.

“All these cities do have worthwhile attractions, but I just don’t think they have them to the scale or the depth of the competing cities. I’m sorry, but a big city like Chicago, with the Field Museum and the new park and all the other attractions just trumps Milwaukee,” she said.

“Even if it does have some fun breweries.”

(This story originally appeared on msnbc.com: Smaller cities offer alternative to big-city vacations.)

BBC Fast Track & ANZ’s new Boeing 777-300ER

On the BBC World News program Fast Track this week, Carmen Roberts offered up “Hi-tech ways to pass time at the airport.”

I’m delighted to find out that StuckatTheAirport.com was featured in the story, along with some other “online innovations that may just prevent that air rage from bubbling over.”

Please take a look:

StuckatTheAirport.com

And speaking of innovation….

In Everett, Wa. on Wednesday, Air New Zealand took delivery of its first Boeing 777-300ER aircraft.  The plane is on its way to to Auckland, with a planned touchdown on Christmas Eve morning.

Sadly, I couldn’t join that first flight, so I can’t report for sure whether or not Santa is on that plane, but I do know that the plane is equipped with the new lie-down Skycouch or Cuddle Class seating in economy class, induction ovens that allow the preparation of made-to-order meals, bathrooms with wallpaper depicting book cases, chandeliers and other home interior elements (photo coming soon) and an in-flight story-time for kids hosted by the cabin crew.

ANZ Boeing 777-300ER

Toronto Pearson turned into snowglobe

Toronto_Pearson_art

If you’re traveling through Terminal 1 in Toronto Pearson International Airport this week, be sure to look up.

Holiday themed images are being projected onto the ceiling of the Departures Hall, creating an snow globe-like feeling.

Carolers will be strolling the terminals singing holiday favorites and through December 23rd – and on Christmas Eve – Mrs. Claus and her elves will be stopping by to read Christmas stories to children waiting for their flights.

Amenities making comeback on some airlines

Most air travelers are no longer surprised when asked to pay for snacks, pillows and other services that were once free.

On some airlines, however, amenities are making a comeback.

“There are free in-flight amenities some airlines are offering that not only make a big impression, they’re cheap,” said Raymond Kollau, an analyst for airlinetrends.com.

Consider the “stretch bar” SAS installed on some jets to aid with in-flight exercise or the small mirrors the airline added to seats on some long-haul aircraft so passengers, Kollau explained, “can check their appearance without having to go to the bathroom.”

The mirrors SAS and other airlines are also placing inside overhead bins are inexpensive, Kollau said, “but help passengers and cabin crew check for forgotten items before leaving the plane.”

In February, All Nippon Airways (ANA) set aside a women-only lavatory on some of its international flights and then, by popular demand, added a men-only toilet in May.

ANA’s newly launched Haneda route to and from Los Angeles, Bangkok and Singapore has many late night departures, so the airline uses special lighting, sound and scent effects to create “a calm cabin atmosphere that invites passengers to relax and rest,” according to ANA spokesperson Nao Gunji. In addition to scented hand towels, the airline hands out small “Relax” and “Refresh” cards that emit a lavender or “ANA Original Aroma” scent when a small button is pressed.

ANA aroma cards

ANA Sleep Support aroma cards

Maternal instinct


South Korea-based Asiana Airlines has been offering a “Happy Mom Service” at many airports that includes a dedicated check-in line for families traveling with small children. With sponsorship from a Korean company that sells baby products, the service is extended onboard with complimentary nursing blankets, baby slings and baby seats.

Asiana Airlines Happy mom poster

The Happy Mom Service was so popular that Asiana introduced a “Pre-Mom” service in November that not only invites expectant moms into the dedicated check-in line but whisks them to the departure gate on an electric cart for early boarding. Once on-board, “pre-moms” get sleeping socks and front row seating that makes it easy to reach the lavatories.

Trend-watcher Kollau calls this sort of service a win-win-win airline amenity. “The airline doesn’t have to foot the bill and passengers share the story of the services and the products when they arrive. That creates word of mouth and helps build the brand.”

Ground service

On many of its long-haul routes, Air New Zealand’s in-flight concierge team solves in-flight problems and offers tips for touring when on the ground.

Korean Airlines, meanwhile, has in-flight cultural ambassadors, while Asiana Airlines recently announced that some cabin crew will be using skills learned in recently completed sommelier courses.

“I’m increasingly seeing airlines using the skills or passion of the cabin crew to make the service stand out,” Kollau said.

Turkish Airlines offers free, guided city tours of Istanbul to passengers that have long layovers between flights. “The itineraries vary by day, but the sites visited usually include the Sultanahmet Mosque, Hippodrome Square and the Grand Bazaar,” said spokesperson Kim Niadna. “Travelers can find out more at the Hotel Information Desk at Istanbul Atatürk Airport,” she said.

Drinks on the house
On most airlines, passengers flying in business- and first-class cabins can kick back with complimentary alcoholic drinks. Back in coach, that beer, wine or cocktail will cost you.

But Horizon Airlines, the regional carrier of Alaska Airlines, offers passengers in every section a complimentary selection of Northwest wines and microbrews. During December, for example, a holiday porter called Hum Bug’r Ale from MacTarnahan’s Brewing Co. in Portland, Ore., is on the menu.

On flights to Hawaii, Alaska Airlines offers complimentary Mai Tai cocktails for adults and complimentary tropical POG juice for kids. Southwest Airlines, meanwhile, often offers complimentary adult beverages to passengers on some holidays and special occasions. “The next day we’ll be doing this is Valentine’s Day,” said airline spokesperson Brad Hawkins.

Throughout December, American Airlines will offer discounted happy hour drink prices on certain flights during the 5 o’clock hour. It may not be free but is helpful for penny-pinching travelers.

Connect for free


In-flight Wi-Fi has been picking up steam, but “the usage, or ‘take’ rates are averaging [only] around 15 percent,” says Henry Harteveldt, an airline and travel analyst for Forrester Research. That may be why airlines continue to partner with sponsors to offer free samples of the service.

Passengers on AirTran, Delta and Virgin America are able to use the Wi-Fi service for free through Jan. 2, 2011, courtesy of Google Chrome.

Lufthansa passengers can use the airline’s new FlyNet service free through Jan. 31 on some North Atlantic routes. And in April 2011, when SAS rolls out Wi-Fi on European and intercontinental flights, the service will be complimentary for business class customers.

Little travelers get their wings

Delta wings

Delta Air Lines hasn’t forgotten about the kids. In addition to installing complimentary charging stations by its gates at 19 airports, the carrier also brought back the tradition of handing out complimentary plastic wings.

“Delta’s kiddie wings drifted away after 9/11, but they are an often asked-about item,” said airline spokesperson Morgan Durrant. “So we recently ordered more than 1 million pins with more on the way. Now customers of all ages may request a free set of gold wings from pilots and silver ones from flight attendants.”

(This story originally appeared on msnbc.com: In-flight amenities making a comeback on some airlines.)

Tidbits for travelers: Santa Claus vs. the Luggage Fairy

NORAD has been reporting the goings-on at the North Pole as Santa gets ready to make his rounds and today reported that “the special navigation panel aboard Santa’s sleigh is functioning as planned.”

That’s good news, because today Denver International Airport reported that it’s 50 millionth passenger was Santa Claus, who arrived on Great Lakes flight #1225.

DEN SANTA

DEN airport officials said “Mr. Claus was presented with a check for $3,500 – a donation made on his behalf to the Toys for Tots Foundation – and a blue “50 millionth passenger” sash.

If you don’t get to see Santa at an airport near you, perhaps you’ll encounter the Luggage Fairy – who may or may not look like one of the images below –

Briggs & Riley has gotten together with the Luggage Fairy, who has promised to pick up the checked bag fee for a few  travelers who visit the company’s Facebook page and enter a holiday contest.

Here’s the deal:

Each day from December 21 through 23, visit the Briggs & Riley Facebook page to find the Luggage Fairy’s hint about her season’s picks for the best checked bags. Post your answer and get a chance to win a $25 gift card to pay for your next checked bag.

Good luck!

Souvenir Sunday: best airport souvenirs of 2010

London Airport souvenirs

Each Sunday here at Stuck at the Airport is Souvenir Sunday – a day to celebrate the fun, inexpensive and offbeat items you can find at airports.

Today we take a look back at the some of the best airport souvenirs featured this year; a reminder that there’s still time to do your holiday shopping at the airport.

At London’s Heathrow Airport these bus banks were adorable; London souvenirs

But I came home with several of these Beatles tote bags, although no one can convince me that’s Ringo.

Beatles tote bag

Meet the (scary-looking) Beatles

At Boston Logan International Airport, I found lovely lobster hats – and a shop clerk willing to get her picture taken as a model:

Lobster Hat

Gebra models lobster cap for sale at Logan Airport

At the new international terminal at Tokyo’s Haneda Airport, I spent way too much time at the store entirely devoted to Hello Kitty:

Hello Kitty store Haneda Airport

And at Pittsburgh International Airport, I scooped up a (yummy) chocolate hockey puck:

PIT Chocolate hockey puck

Corny Cob – a big seller at the Eastern Iowa Airport in Cedar Rapids – definitely makes the list in this year’s Souvenir Sunday favorites:

airport souvenir

But my favorite airport souvenir remains the line of SUX souvenirs from the Sioux Gateway Airport:

SUX post card from Sioux Gateway Airport

Greetings from SUX

Do you shop for souvenirs when you’re stuck at the airport?

If you find something that’s inexpensive (about $10), offbeat and “of” the city or region, please snap a photo and send it along.

If your souvenir is featured on Souvenir Sunday, you’ll receive a special airport souvenir.

Fresh art at Raleigh-Durham Airport

Terminal 2 RDU Ed Carpenter Triplet

There’s fresh art at Raleigh-Durham International Airport: Triplet, by Ed Carpenter, was just unveiled as the centerpiece of the Terminal 2 central atrium.

“The piece captures the two themes behind the design of the terminal: handmade and mind made. It also incorporates glass, wood and steel, which are the three major components of the building…. Wood masts, tipped with dichroic glass and LED lighting, are suspended from stainless steel cables. The sculpture creates triangular forms on the ceiling and floor that suggest the Research Triangle Region.”

The first phase of the RDU’s Terminal 2 opened at the end of October. When completed, in January 2011, the terminal have eight pieces of art, 36 boarding gates, 10 security checkpoint lanes and be home to seven of the airport’s 10 major airlines.

RDU is no stranger to great art. Here’s a link to some of RDU’s great pieces – some dating back to 2002 – that have been installed elsewhere in the airport.