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United Airlines

All the latest articles about United Airlines

Portly passengers may pay twice on United

04/18/09
This week United Airlines joined Southwest and several other airlines in formalizing and posting a  “seatmates of size” policy on its website. (From a 2007  Well-Mannered Traveler column on this topic, courtesy MSNBC.com) Although the policy was quietly posted on the airline’s Web site some time ago, it went into effect just this past Wednesday, […]

More rooms with a zoo

04/18/09
Last summer I flew cross-country to escort retired guide-dog Joplin (below) from Montreal to her new family in Seattle.  The airline misplaced the dog carrier and the dog only understood French, but with the help of about a dozen United Airlines employees at Montreal Airport, Joplin made her flight and arrived “home” safely. Now, after […]

United’s Red Carpet Club day-pass on sale

03/04/09
Not sure how long this will last, but United is having a little sale on one-day passes to the Red Carpet Club.  If you buy your pass on-line, you’ll pay $39 instead of $50. For travelers like me, who had to let their annual club membership lapse, it’s a good deal.  Especially now that Wi-Fi […]

Tidbits for travelers: PHL gets a new spa; United goes cashless; Alaska gets Wi-Fi

02/27/09
XpresSpa has opened a new location at Philadelphia International Airport (PHL) – in the International Terminal, Terminal A West – offering massages, aromatherapy products, and other personal care items.  There’s another branch of XpresSpa on Concourse C that offers massages as well as manicures, pedicures, facials, waxing and reflexology. This week United Airlines announced that […]

How to complain to airlines and hotels

02/20/09
United Airlines is putting the kibosh on calling in with complaints. Last week the airline confirmed that, come April, it will disconnect the phone line to a foreign call center contracted to field customer compliments and complaints. Customers with issues to discuss will still be able to call the airline’s general 800-number but, as anyone […]

Glimmers of hope?

01/30/09
Two items caught my eye today that seem like encouraging steps in the right direction. From the Airline Biz blog, – a note about Continental Airlines saying they’d make it a policy to let passengers deplane if they’d been stuck on an airplane for more than three hours. And from the Chicago Tribune: an article […]

United Airlines: Yes, for now, on meals for Europe-bound passengers

09/03/08
Hold the mayo! Yesterday, United Airlines sent out a “never mind” notice about its plan to begin charging for economy-class meals on flights to Europe from Dulles International Airport. That’s good news for folks trying to figure out how they were going to pack a meal (or two) into their already-full carry-on bags. Meanwhile, over […]
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