TSA

Odd things left at airports

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Cellphones, laptops, neck pillows and books are among the most common forgotten items, but bowling balls, valuable jewelry and other treasures also end up in airport lost and found centers.

Last month, the pilot of a Saudi Arabian Airlines flight heading to Kuala Lumpur from Jeddah, Saudi Arabia requested permission to return to the gate after a mother realized she’d left her baby behind in the boarding gate area.

Last week authorities at Alaska’s Ted Stevens Anchorage International Airport (ANC) turned to social media seeking help in identifying the owner of a plastic bag containing human ashes that was left at a security checkpoint back in August.

Picture perfect

About 1000 items a day end up in the 5,000-square-foot warehouse managed by the Lost & Found department at Los Angeles International Airport. Along with the electronics, jewelry and photo IDs, LAX police found a still unclaimed script for the yet-to-air season premiere of a popular TV show that ended the previous season with a cliffhanger. (And no, LAX officials won’t reveal the show, nor the plot.)

Most airports keep found inventory for 30, 60 or 90 days before discarding, donating or auctioning the items. But a few years back, airport police at LAX could not bring themselves to discard a wedding photo album found locked in a briefcase along with a mirror, a tablecloth and matching napkins.

A Facebook campaign eventually helped identify the couple, who hadn’t even realized the album was missing.  

Questions about a quilt

Last May, a floral box with a handmade quilt inside and a card reading “Charlene and Lark” was found at the Salt Lake City International Airport.

It was obvious that a lot of time and effort went in to making the quilt. So the airport lost & found team held onto it longer than the 30 days they usually do.

Facebook led the team to the photographer for Charlene and Lark’s wedding, who shared a contact for Charlene. But because the quilt had been intended as a wedding gift Lark had left behind after attending the funeral of his aunt – the quilt maker – Charlene at first ignored emails and calls about a quilt she’d never heard of. But she eventually called back and claimed the quilt.

Serial numbers and skunks  

Airport teams often use investigative skills and, sometimes, compassion, in finding a lost item its home.

Earlier this year the lost & found staff at Dallas Fort Worth (DFW) International Airport was able to reunite a St. Louis passenger with a valuable and sentimental piece of jewelry after calling Cartier customer service with the serial number on a found bracelet.

And, after an airline refused to let a passenger at Nashville International Airport take his pet skunk onboard or check it as baggage, customer service supervisor Chris Patterson agreed to look after Pepe the skunk for a few days. “After a week I realized that Pepe’s owner would not be coming back for him, and I was fine with that decision,” said Patterson, who adopted Pepe and later found him a home in a zoo.

Keeping an eye on lost items

After a Central Oregon festival celebrating the August 2017 eclipse, the lost and found in Redmond Municipal Airport (RDM) was overflowing with everything from camping gear and hula hoops to drugs and psychedelic paraphernalia. Water bottles, neck pillows and sunglasses are the usual fare, said RDM spokeswoman Erinn Shaw, “But we also once had a live chicken.”

Portland International Airport also reports a wide range of odd left behind item, including a 9-pound zucchini and a glass eye. “The zucchini is long gone,” said PDX spokeswoman Kama Simonds, “But the glass eye has been in the lost and found for a few years.”

TSA’s favorites

Courtesy TSA

The most common items left at airport security checkpoints around the country are belts, keys, glasses (sunglasses and prescription), photo IDs and laptops, says TSA spokesperson Lisa Farbstein, but she snaps and posts on social media photos of some odd left-behind items. On the list: diamond watches and engagement rings, bowling balls, canes and walkers, a Santa statue, Halloween masks and thousands of dollars in cash.

“The most unusual item I think I have seen left at a checkpoint was a portable child’s potty at Dulles Airport,” said Farbstein. It was returned.”

TSA adds 9 airlines to PreCheck program

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The Transportation Security Administration has added nine new domestic and international carriers to the pre-check expedited screening program.

New airlines joining the program are: Air India, Asiana Airlines, China Airlines, Eastern Airlines, Elite Airways, EVA Airways, Japan Airlines, TAP Air Portugal and Volaris.

This brings the total number of airlines participating in TSA Precheck program to 65 domestic and international carriers. (The full list of participating airlines is below.)

Whether you’re enrolled in TSA Precheck or not, it’s helpful to know how long you’ll be waiting in line.

That’s now easier at John F. Kennedy International (JFK), Newark Liberty International (EWR), LaGuardia (LGA), and New York Stewart International (SWF) airports, where the respective websites now show up-to-date TSA wait times, as well as taxi wait times. The wait times are also shown on monitors inside the terminals.

According to the Port Authority of New York and New Jersey, the real-time tracking information is part of the agency’s “aggressive efforts to deliver an enhanced customer experience” for passengers using its airports.

Here are all the airlines currently participating in TSA’s PreCheck program:

Aeromexico

Air Canada

Air France

Air India

Air Serbia

Alaska Airlines

All Nippon Airways

Allegiant Air

American Airlines

Aruba Airlines

Asiana Airlines

Avianca

Boutique Airlines

British Airways

Brussels Airlines

Cape Air

Cathay Pacific Airways

China Airlines

Condor Airlines

Contour Aviation

Copa Airlines

Delta Air Lines

Eastern Airlines

Elite Airways

Emirates

Etihad Airways

EVA Air

Finnair

Flycana

Frontier Airlines

Hawaiian Airlines

Icelandair

InterCaribbean Airways

Japan Airlines

JetBlue Airways

Key Lime Air

KLM Royal Dutch Airlines

Korean Air

Lufthansa

Miami Air International

Norwegian Air

Philippine Airlines

Porter Airlines

Scandinavian Airlines

Seaborne Airlines

Silver Airways

Singapore Airlines

Southern Airways Express

Southwest Airlines

Spirit Airlines

Sun Country Airlines

Sunwing Airlines

Swift Air

Swiss International Air Lines

TAP Air Portugal

Thomas Cook Airlines (Scan.)

Thomas Cook Airlines (UK)

Turkish Airlines

United Airlines

ViaAir

Virgin Atlantic

Volaris

WestJet

World Atlantic

Xtra Airways

TSA’s Top 10 Most Unusual Finds of 2018

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The Transportation Security Administration found a record number of firearms – 4,239 – in carry-on bags at the nation’s airports last year.

The agency also found a wide variety of unusual items. Like these inert grenades dressed in tuxedos.

https://www.instagram.com/p/BmwrDzwnZjb/?utm_source=ig_web_button_share_sheet

Want to see more?

Here’s TSA’s video of the Top 10 Most Unusual Checkpoint Finds from 2018.

https://www.youtube.com/watch?v=1ReDpjTboqA

In case you missed it, here are the TSA’s Top 10 Most Unusual Finds from previous years.

TSA: 2018 was record-breaking year for guns found at airports

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TSA’s Year in Review came out today with the (still somewhat unofficial) final stats on the number of guns TSA officers found in carry-on bags at airport checkpoints last year.

The total for 2018 is a record-setting 4,239 firearms found in carry-on bags at 249 of the more than 400 TSA-controlled airport checkpoints around the country.

That’s up more than 7 percent from the 3,957 firearms TSA officers found in carry-on bags in 2017.

And that averages out to 81.6 firearms a week and 11.6 firearms a day.

The break-down gets more alarming when we look at the stats on the number of guns found to be loaded.

Of the 4,239 firearms found last year, more than 86% (3,656) were loaded (another record) and almost 34% (1,432) of the firearms found had a round chambered.

Why do so many passengers show up at airports with guns?

“I think the biggest reason is that people go buy these things and then completely forget they have them, which is dangerous in its own right,” said aviation security expert Jeff Price, the owner of Leading Edge Strategies, “I imagine when they get the gun, at first they are always aware of it because they feel safer. Then, after a period of time, it works its way to the bottom of the bag and next thing that happens is its discovered at a screening checkpoint.”

Price also suspects that because more people are carrying guns these days and carry those guns in purses and laptops, they are aware they have the guns, “But in the hustle and confusion of preparing for a trip, they forget to take the gun out. “

TSA’s Year in Review also lists the top 10 airports for firearm discoveries in 2018.

Hartsfield-Jackson Atlanta International Airport (ATL) the Top 10 list with 298 firearms found. (253 loaded.) That’s an increase of 53 compared to 2017.

ATL also set the record for the airport with the most firearms discovered in one month: In August 2018, 32 firearms were found at ATL checkpoints.

Here’s the rest of TSA’s Top 10 list of airports for firearms discoveries in 2018:

Dallas/Fort Worth International Airport (DFW): 219 (193 loaded)

Phoenix Sky Harbor International Airport (PHX): 129 (120 loaded)

Denver International Airport (DEN): 126 (95 loaded)

Orlando International Airport (MCO): 123 (112 loaded)

George Bush Intercontinental Airport (IAH): 117 (115 loaded). Some good news here: this is a decrease of 25 compared to 2017.

Fort Lauderdale-Hollywood International Airport (FLL): 96 (80 loaded)

Austin-Bergstrom International Airport (AUS): 93 (76 loaded)

Dallas Love Field Airport (DAL): 89 (83 loaded)    

Nashville International Airport (BNA): 86 (80 loaded)

In a year when TSA also screened a record number of travelers (813.8 million; a 5.5 percent increase over 2017), the agency’s officers also found a wide variety of prohibited items and ‘artfully concealed’ objects other than firearms in carry-on bags, including inert grenades, a bottle of lighter fluid, fireworks and knife combs.

TSA’s week in review also notes the loss in 2018 of Curtis “Blogger Bob” Burns, the charmingly corny TSA employee who chronicled the agency’s odd finds on the TSA blog, on Twitter and on Instagram. Burns is featured in quirky videos highlighting TSA Top 10 Most Unusual Finds in 2016 and in 2017.

TSA’s Year in Review promises that a video highlighting 2018’s most unusual finds will be released soon.

More TSA no shows; but more support for TSA workers

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The Transportation Security Administration is sending out daily reports on the number of officers who are not showing up for work and wait times at the nation’s largest airports.

No surprise, the numbers of ‘no shows’ has been rising as the shutdown drags on.

On Sunday, TSA reported, 10 percent of its workforce had “unscheduled absences” compared to a 3.1 percent rate one year ago on the same day.

“Many employees are reporting that they are not able to report to work due to financial limitations,” says TSA.

On Sunday, the average security checkpiont wait times at most of the busiest airports were well within TSA’s ‘normal’ range of 30 minutes. But keep in mind hundreds of flights were canceled on Sunday due to weather, so lines may have been light anyway.

Still there were some ‘wowsers’: On Sunday, travelers waited an average of 28 minutes on line at Tampa International Airport, an average of 35 minutes at Minneapolis-St. Paul International Airport and an average of 45 minutes at Louis Armstrong New Orleans International Airport.

The outpouring of support for TSA workers, air traffic contollers and other federal employees who are showing up for work continues.

This week, TheFruitGuys will be delivering boxes of fresh fruit (and, in some cases, take-home veggies) to TSA workers at airports in Atlanta, Chicago, Philadelphia, San Francisco, Phoenix Sky Harbor International Airport, Dallas Fort Worth International Airport.

At Your Gate has expanded its offer of free meals ($10 off, plus free delivery) to TSA workers at airports in San Diego, Newark, New York (LaGuardia and JFK) and Minneapolis.

And SFO Airport is asking onsite shops and restaurants to offer 50 percent discounts to federal employees who continue to work without a paycheck.

To help out, “SFO will adjust its fee structure to protect voluntarily participating concession operators from any financial impact of this discount program,” the airport said in a statement.

SFO is also providing resource sheets to help affected workers access assistance services, and the Airport’s Business and Career Center is offering “Shutdown Support” drop-in hours where affected workers can meet with specialists on managing unexpected financial challenges.

TSA getting love + shutting checkpoints

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As the partial government shutdown slogs on, the Transportation Security Administration says an increasing number of its officers are facing financial difficulties and not showing up for work.

That’s causing longer wait times at some major airports around the country. It’s also forcing some airports to close some checkpoints.

Checkpoint A was closed at Baltimore-Washington International Airport.

And the security checkpoint in Terminal B continues to be shut down at George Bush Intercontinental Airport in Houston.

TSA officers, air traffic controllers and other federal workers who have been showing up for work at airport may not be getting paychecks, but across the country, they are getting lots of love, food and assistance from airlines, airports, restaurants, community groups and the general public. Here’s a slightly updated version of the story I filed this weekend for CNBC.

At Bellingham International Airport in Washington, about 20 miles from the Canadian border, budget airline Allegiant Air provided pizza for TSA workers on Thursday.

In Las Vegas, Nevada Governor Steve Sisolak not only visited with TSA workers at McCarran International Airport to express his appreciation for their service and commitment to the airport and to the community, he followed up by having hot pizzas delivered.

These, and many other pizza thank-yous, are coming on the heels of last week’s gesture of goodwill from Canadian air traffic controllers who sent more than 300 pizzas to their counterparts in more than 40 airports in the United States. Air traffic controllers in the Canadian city of Edmonton got the (dough) ball rolling.

Of course, TSA and FAA employees working without paychecks can’t live by pizza alone.

At Seattle Tacoma International Airport, donations of non-perishable food and gifts cards are being collected and distributed daily.

Seattle-based Washington Federal is offering interest-free, 90-day loans, with no loan fees or application fees, to TSA, FAA and other federal workers waiting for paychecks in eight western states, including Washington, Oregon, Idaho, Utah, Nevada, Arizona, Texas and New Mexico.

“We are proud to step in and help our hard-working neighbors get through this uncertain time and support their financial needs,” said Washington Federal President and Chief Executive Officer Brent J. Beardall in a statement, “We hope other financial institutions will do the same.”

And in San Jose, California, the City Council this week endorsed Mayor Sam Liccardo’s proposal to set up a no-interest short-term loan program for many of the 500 federal employees who have been working at Mineta San Jose International Airport without pay.

The program, which may be funded through airport revenues and administered in partnership with one or more financial institutions, proposes loans equal to monthly take-home pay for FAA air traffic controllers, TSA workers and officers working for Customs and Border Protection (CBP).

“We are going to do everything in our power to keep political dysfunction in Washington from creating service disruptions or safety issues here in San Jose,” said Liccardo. “Mineta San Jose International Airport is vital to our local economy and we need our highly-skilled and trained federal workers there to keep it running smoothly. That’s why we are exploring tools, like these local bridge loans, to help keep these essential workers on the job.”

Meanwhile, across the country, airports continue to gather and distribute donations for federal employees affected by the partial government shutdown.

At Orlando International Airport, there has been overwhelming response to a donation drive headed up by the Airline Management Council. On Thursday the airline tweeted a short video of a room with tables piled high with everything from donated diapers to toilet paper and canned goods.

As the shutdown continues, airlines, airport concessionaires and other groups are stepping up with donations, discounts and support.

“Today we were able to help surprise the Sunport’s @TSA with gift cards to local grocery stores and lots of goodies to fill their break room for a few days – all thanks to the wonderful folks with Indivisible Nob Hill and Resist Tyranny Tuesdays,” Albuquerque International Sunport tweeted, along with photos.

And on Thursday, “It was our turn,” St. Louis Lambert International Airport, said in a tweet, “The #stlairport and @HMSHost provided lunches to all @TSA officers this morning and afternoon. We appreciate your huSTLe and dedication. #ThankyouTSA.”https://twitter.com/flystl/status/1086018922267193344

More love for unpaid airport workers

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Gov’t shutdown causes closed checkpoints – and pizza – at airports

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The partial shutdown of the federal government is taking its toll on airports.

On Saturday, Miami International Airport closed one of its security checkpoints because airport officials were worried there wouldn’t be enough TSA employees on duty to keep all the airport’s checkpoints open.

The airport plans to reopen the checkpoint on Monday morning.

On Sunday afternoon, Houston’s George Bush International Airport (IAH), shut down the TSA checkpoint and ticketing counter in Terminal B. The reason? Concern about staffing issues associated with the partial shutdown of the federal government.

If the government shutdown continues, we can expect more of these checkpoint closures to take place. Passengers will be directed to other checkpoints, where lines will no doubt get very long.

And outpouring of pizza

While long lines are surely frustrating for travelers, there is an outpouring of support for the TSA workers, air traffice controllers and customs and border protection workers who are working without pay.

On Friday, Nashville International Airport sent pizzas to TSA employees at the airport working without pay.

And Canadian air traffic controllers showed their support for their American counterparts by sending pizzas as well.

Elsewhere, there’s a pop-up food pantry for TSA employees at Tampa International Airport.

At Your Gate is offering $10 off and waiving the delivery fee for food delivered to TSA employees on duty at Newark Liberty International Airport (EWR). The offer will expand to other airports where the service is available (San Diego International Airport, New York LaGuardia Terminal B, JFK and MSP) later this week.

Federal workers working without pay at Ontario International Airport were treated to a barbecue on Friday. Food was supplied by the Ontario Reign Hockey team and other groups in town.

On Friday, Pittsburgh International Airport served lunch to federal workers at the airport and plans to do so each Friday until the shutdown is over.

Seattle Tacoma International Airport will hold its second information fair on Monday to help federal employees working without pay learn about short term loans and other resources that may be available to them.

And, as we reported earlier, Hudson Group, which operates shops in many airports, is offering a 20% discount off food, beverages and many store products to all TSA and customs employees until the shutdown is resolved.

OTG, which operates retail outlets and restaurants in 10 airports, will offer TSA employees a 50 percent discount on food and beverage through the duration of the government shutdown too.

If you learn of any other efforts underway, please let us know.




PIT, SEA and airport vendors offer food, resources to help to unpaid TSA, FAA workers.

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PIT, SEA airports offer food, resource assistance to unpaid TSA workers

The government shutdown continues and, at airports around the country, TSA and FAA workers are facing their first scheduled pay period with no paycheck.

Yet, they’re expected to keep on working.

To help out those employees and to show support, the Allegheny County Airport Authority is providing free lunches today to the more than 200 TSA and FAA employees who work at Pittsburgh International Airport and Allegheny County Airport.

Bagged lunches will be provided by Bruegger’s Bagels and will include a sandwich, chips, cookie and drink on all shifts for TSA agents and FAA air traffic controllers.

“We have not seen an impact on operations or lines here in Pittsburgh due to the shutdown, ” said Airport Authority CEO Christina Cassotis, “We are so thankful to the federal employees including TSA, FAA, Customs and others for continuing to work without pay at this critical time.”

The Airport Authority plans to continue providing the lunches on Fridays to federal workers until the government is reopen.

Help in Seattle

On the other side of the country, The Port of Seattle has put together a resource fair at Seattle-Tacoma International Airport. The goal: to help federal safety and security employees who are continuing to work without pay during the current federal government partial shutdown.

The fair will run Friday, January 11 and Monday, January 14 and include representatives from providers of short-term loans, employee assistance programs and others to make it easier for federal employees to learn about the services that are available and quickly get help.

If the government shutdown continues, the resource fair may be repeated.

“The federal workers who serve critical functions at the Port—as air traffic controllers, security checkpoint screeners, safety inspectors and other vital roles—deserve to be paid in a timely fashion for the work they do,” said Port of Seattle Commissioner Ryan Calkins, “Until our federal government ends this unnecessary and harmful shutdown, we will do everything in our power to help workers in our facilities find the resources they need to pay their bills.”

More help

Nationwide, Hudson Group, which operates shops in many airports, is offering a 20% discount off food, beverages and many store products to all TSA and customs employees starting today and continuing until the shutdown is resolved.

OTG, which operates retail outlets and restaurants in 10 airports, will offer TSA employees a 50 percent discount on food and beverage beginning Saturday, January 12 and continuing through the duration of the government shutdown.

Trend? Another airport invites non-travelers past security

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They do it at Pittsburgh International Airport. Now Seattle-Tacoma International Airport has a program to allow non-travelers past the security checkpoint to say goodbye to loved ones at the gate, have a meal or shop.

The new SEA Visitor Pass is a pilot program will run through December 14. But it if works out, non-ticketed airport visitors will be allowed to enter the post-security side of the terminal year-round.

Here’s how the program works:

  •  Entrance to the post-security side of the terminal is allowed from Tuesday through Saturday from 8 a.m. to 9 p.m and will be limited to 50 visitors each day.
  • Applications will be taken Monday through Friday from 7:30 a.m. to 1:30 p.m.  Non-ticketed visitors will need to  apply online before 1:30 p.m. the day before they want to enter.
  • TSA will review your application and notify you by midnight the day before if you are approved for entry.
  • Approved visitors will go through the standard security checkpoints, so all security requirements for any traveler will be in place for visitors as well.
  • Meeting travelers at their gate will be restricted to domestic arrivals.

“It’s been 17 years since anyone without a ticket has been able to enjoy areas of the airport beyond security,” said Port of Seattle Commissioner Ryan Calkins, “Yet some of the airport’s best features are there. Great restaurants, local musicians performing in the concourses, and some of the best views of the planes coming and going against the backdrop of Mt. Rainier and the Olympics.”

SEA is my home base airport and I can confirm that there are plenty of great reasons to want to hang out at this airport even if you’re not flying.  In addition to the art collection that includes work by Robert Rauschenberg, Louise Nevelson and others, SEA has a robust live music program and some great shops and restaurants. There’s also the newly-launched series of holiday celebrations planned throughout the year, including events to honor Native Heritage Month (November) and of course the upcoming December Season of Light.