The Stuck at the Airport adventure team traveled in and around London with Gatwick Airport’s mascot, Gary Gatwick, last week.
Our assignment: discover how easy it is to use Gatwick Airport as a base when visiting the region.
Every stop was an educational adventure and Gary Gatwick was a perfect host and guide.
But one trip on the underground turned into a lesson about the kindness and professionalism of the people who work for Transport for London.
Because Gary Gatwick somehow got left behind at the Farringdon station.
It took about 10 stops to realize Gary Gatwick was missing.
We were, of course, horrified that he’d been left behind.
And we weren’t confident we’d be reunited.
He was traveling in our small blue backpack and, honestly, our experience with public transport in other cities led us to assume that the backpack would be taken by another passenger, thrown out, or, worse, treated as a suspicious, unattended package and blown up!
But none of that happened.
While helpful station attendants at another station made calls to the Farringdon station on our behalf to inquire about our lost item, our little backpack was found and turned in to the lost property office at the station.
This customer service supervisor recognized Gary Gatwick, took good care of him, and logged his visit into the records.
When we finally made our way back to the Farringdon station and asked to be directed to the supervisor’s office, everyone on duty knew just who we were.
“Oh, you’re the people looking for the bear! Go that way.”
We took a bit of ribbing, but once we signed for our lost property we were back on our way.
The London Underground, like most other public transit networks, is a sprawling system. And, clutching Gary Gatwick close so we didn’t lose him again, we thought we’d just melt back into the sea of passengers.
But when we got back to the station platform we encountered Kevin.
He’s the Transport for London employee who had found Gary Gatwick on the platform and he’s the one who made sure Gary was safe.
Kevin seemed genuinely glad to see us reunited with Gary Gatwick and we’ve declared him our hero!