Despite record passenger volumes and lots of construction projects, travelers are more satisfied with the North America airports than ever before. That’s according to this year’s J.D. Power Satisfaction Study, which was released today.
The study breaks down airports by “mega,” large and medium and evaluates for five factors (in order of importance): check-in; food, beverage and retail; accessibility; terminal facilities; and baggage claim.
Using a 1,000 point scale, the overall passengers satisfaction for airports overall was 761. That’s 12 points higher than last year’s study.
There was a tie for first place for ‘mega’ airports category: Las Vegas McCarran International Airport and Orlando International Airport, with a score of 781.
“We are so proud of our No. 1 ranking in the mega airport category,” said Rosemary Vassiliadis, McCarran International Airport’s director of aviation, “This honor validates the hard work and collaboration among our airport partners as we have embraced a commitment to improving the passenger travel experience through shared customer service values. At McCarran, we know we are the first and last impression of Las Vegas, and we take that responsibility very seriously.”
The team at Orlando International is equally proud:
“We remain dedicated to our core goal of providing travelers and guests with an outstanding
experience, ‘The Orlando Experience’, as they travel through the airport,” said Frank
Kruppenbacher, Chairman of the Greater Orlando Aviation Authority. “We are gratified that
the efforts of the Board, staff and our airport partners to provide the traveling public with the
finest airport experience continue to be recognized.”
In the mega airport category, Detroit Metropolitan Wayne County Airport (775) ranks third and Denver International Airport (771) ranks fourth.
Among large airports, John Wayne Airport, Orange County ranks first, with a score of 815. Dallas Love
Field (810) ranks second and Portland (Ore.) International Airport (804) ranks third.
“Not only did John Wayne Airport receive the highest score of any airport in the study, scoring 815 points on a 1,000-point scale, we also received the highest score in four of the six study categories, said Airport Director Barry Rondinella. “John Wayne Airport has earned this distinction due to our team’s commitment to providing a superior guest experience. Every guest, every day, receives a superior level of care and attention.”
In the medium airport category, Buffalo Niagara International Airport ranks highest with a score of
814. Indianapolis International Airport (811) ranks second and Fort Myers/Southwest Florida
International (810) ranks third.
Of course, here at StuckatTheAirport.com, we love all airports equally, but here are the full rankings from the report. If you can’t read them on this post, you can find them here.