Which airports do travelers love the most?

It turns out that Minneapolis-St. Paul International Airport (MSP) can win passengers’ hearts even without the promised aircraft viewing area with a pool announced on April Fools Day a few years back.

In the J.D. Power 2024 North America Airport Satisfaction Study, MSP ranks highest in passenger satisfaction in the ‘mega-airport’ category, followed by Detroit Metropolitan Wayne County Airport (DTW) and Phoenix Sky Harbor International Airport (PHX).

John Wayne Airport, Orange County (SNA) ranks highest among large airports, followed by Tampa International Airport (TPA) and Kansas City International Airport (MCI).

Indianapolis International Airport (IND) ranks highest among medium airports (for the 3rd year in a row), Jacksonville International Airport (JAX) ranks second and Southwest Florida International Airport (RSW) ranks third.

“Huge air travel demand has not slowed down in North America, despite the steadily rising costs of flights, ground travel, hotel rooms and pretty much anything you can buy in an airport,” said Michael Taylor, managing director of travel, hospitality and retail at J.D. Power. “Most travelers are still enjoying the experience. However, we are starting to see a breaking point in consumer spending, with the average spend per person in the terminal declining significantly from a year ago.”

The annual study calculates traveler satisfaction with North American airports in seven categories. In order of importance, those categories are ease of travel through the airport; level of trust with the airport; terminal facilities; airport staff; departure/to airport experience; food, beverage and retail; and the experience arriving at and leaving the airport.

The full lists are posted below so you can see where your favorite ranks this year.