Sleeping in airports

Skip the shuttle: choose a cool airport hotel

I’ve got a story this week in the CNBC Road Warrior section all about  airport hotels and some of the newest ones on the horizon. 

Here are the highlights of that story.

Skip the shuttle: At-the-airport hotels take flight

With the official ribbon-cutting this week for a new four-star hotel at Minneapolis-St. Paul International, travelers now have one more major domestic airport where it is possible to skip the hotel shuttle and go directly from a hectic day of flying to a comfortable night’s sleep in a fluffy bed.

The 12-story, 300 room InterContinental Minneapolis-St. Paul Airport Hotel is connected to Terminal 1 via a sky bridge and has a spa, conference center and its own security checkpoint, offering quick access to the gates for those flying with just hand baggage.

MSP’s hotel is a public-private partnership (with Graves Hospitality) and is just the latest example of airports recognizing that in addition to offering convenience, having an on-site hotel is a revenue generator that can give an airport a competitive edge.

In 2015, Denver International Airport opened the doors to the 519-room Westin Denver International Airport hotel and conference center on the plaza adjacent to the Jeppesen Terminal. In addition to on-site dining and an indoor pool and fitness area, the hotel has an extensive art collection and commuter rail access to the city.

Courtesy Denver Westin International Airport

At Dallas/Fort Worth International Airport there are two hotels directly accessible from the terminals: a Hyatt Regency DFW at Terminal C and a Grand Hyatt DFW inside Terminal D with an outdoor rooftop pool overlooking the runways, multi-dining options and a Terminal Re-Entry program that gives guests access to the amenities inside the terminals.’

The Wayne County Airport Authority recently partnered with Starwood Hotels and Resorts to give the Westin Detroit Metropolitan Airport Hotel attached to the McNamara Terminal at Detroit Metropolitan Airport a $15 million makeover.

The hotel has conference rooms, day rates and a fitness enter with a pool offering runway views (day passes $15), and a TSA security checkpoint adjacent to the lobby. Hotel staff can also arrange gate-passes into the terminal for guests.

Miami’s airport has had an in-terminal hotel since 1959. The Miami International Airport Hotel now sits pre-security in Concourse E and offers day rates as well the first airport Air Margaritaville restaurant (on the lobby level) and, on the top floor, the country’s first Viena Brazilian restaurant.

At Orlando International Airport, the 25 year-old in-airport Hyatt Regency Orlando International Airport is owned by the airport authority and operated by Hyatt,

“The hotel serves as an extension of the airport’s goal to provide the best ‘Orlando Experience’ possible and is a wonderful amenity for all airport customers,” said airport spokeswoman Carolyn Fennell, “It is also a significant driver of the airport’s annual revenues.”

Among a variety of perks offered guests staying in the Orlando airport hotel is luggage delivery service. “Just get off the plane, come to the front desk, provide your bag claim ticket and our bellmen will deliver the bags directly to your room,” said Fennell.

Elsewhere in the U.S., travelers will find hotels inside or connected to several other airports, including Houston’s George Bush Intercontinental Airport (a Marriott), Boston Logan International Airport (a Hilton), Philadelphia International Airport (a Marriott), Hartford’s Bradley International Airport (a Sheraton) and Chicago O’Hare, which offers day $20 passes (with discounts for Hilton Honors members) to the indoor pool and extensive fitness center.

Airport hotels of future

In the next few years, travelers will be able to check into on-site hotels at more airports.

A Grand Hyatt with 351 rooms, 15,000 square feet of meeting space and direct access to the AirTrain light rail system is scheduled to open in summer 2019 at San Francisco International Airport.

An InterContinental hotel is set to open at Hartsfield-Jackson Atlanta International Airport in 2020.

And the Chicago Department of Aviation hopes to both build a new hotel next to Terminal 5 and renovate and modernize the current O’Hare Hilton by 2023.

In the meantime, work is progressing on the much-anticipated TWA Hotel at John F. Kennedy International Airport.

When it opens in early 2019, Eero Saarinen’s iconic 1962 TWA Flight Center will be transformed into a swank 505-room retro-modern hotel with 50,000 square-feet of art, meeting and event space; a 200,000 square-foot lobby that may lay claim to the title of the largest hotel lobby in the world; and a rooftop observation deck with a pool and an aviation museum.

Have you stayed at an in-airport hotel- or choose these over near-the-airport hotels? Please share your comments and suggestions in the comment section below.

New hope for sleeping in airports

My “At the Airport” column in USA for July 2017 was mostly about a new company hoping to bring relief for travelers stuck at the airport with an easy to install napping pod. I’m posting a slightly different version of that column here on Stuck at the Airport in case you missed it.


Airports and the passenger experience may soon change thanks to everything from biometrics, robots and customer data mining to augmented reality, ride-sharing, autonomous transportation and new screening technologies.

All that – an more – was on the agenda recently at a gathering of industry leaders that included airport employees with the word “innovation” in their job titles.

The Airport Innovation Forum, organized by the American Association of Airport Executives, capped off with a Shark Tank-style competition in which five startups competed for a spot in the Airport Market Match program.

I was part of a panel of judges that included innovation experts from Microsoft and Amazon and an aviation industry insider. And while we grilled the contestants for details on their business plans, it was up to forum attendees using an instant electronic polling system to choose the winners.

Competing ideas included an app designed to help visually impaired travelers navigate airports (Loud Steps), a mobile app to monetize passenger loyalty (Venuetize), and a platform that analyzes mobile device location data for insights on passenger behavior (Kiana Analytics).

But the two (tied) winners were Bellevue, WA-based Alitheon, a company whose proprietary computer technology can very accurately and security authenticate, track, trace and monitor baggage without the need for barcodes, tags or RFID chips, and the passenger-friendly “sleep vending machines” created by Boston-based Sleepbox.

Airport naps as innovation

Airport operators and security teams will be most interested in the services of contest winner Alitheon, but being able grab a bit of shut-eye when you’re stuck at the airport ranks high on most every traveler’s wish list.

“We think we have a solution that can eliminate one of the worst airport experiences,” said Peter Chamber, Sleepbox Chief Operating Officer and co-founder,

The self-contained, plug-in Sleepbox units are just that: efficiently-designed 45-square foot boxes with a window to the outside and, inside, a bed, storage space for carry-on luggage, a wireless stereo system, fold down work table, wall mirror, lighting and electrical outlets. Units come in three sizes: basic (“InnerSpace”), single or double.

The original design called for the united to have self-changing sheets, with a new set-up unwinding from a bed-linen roll after each use. And while Chambers still likes that idea, the current design has an attendant doing clean-up duty.

Positive reaction and a flurry of “We need this now!” press coverage in response to a prototype Sleepbox set up for three months in 2011 at Sheremetyevo International Airport in Moscow, Russia and success with a hotel-use set-up in Stockholm convinced the creators they had a good idea.

Of course, they aren’t the first to have this idea.

Road warriors may remember Laptop Lane from the late 1990s. The company rented fully-equipped private mini-offices with desks, computers, Wi-Fi, walls and locking doors in, eventually, about two dozen airports nationwide. While these units didn’t have beds, they were often rented by travelers who needed a place to nap.

For a short time around 2004, stylish sleep pod chairs from Metro Naps, with special sleep music and a gentle wake-up program of lights and vibrations, were available to weary travelers at Vancouver International Airport.

Prices and stay requirements vary for each style of napping nook, but today travelers will find sleeping cabins by NapCabs in both Munich Airport and Berlin-Tegel Airport in Germany, GoSleep sleeping pods in the Abu Dhabi and Dubai airports and Minute Suites – equipped with daybed sofas, HDTV (that can be used as a computer) and work tables – in Philadelphia International Airport, Dallas-Fort Worth International Airport and in Hartsfield-Jackson Atlanta International Airport.

The Yotel hotel chain also offers airport sleeping cabins with beds, work spaces, TV and private bathrooms (with showers) in London’s Heathrow and Gatwick Airports, in Paris Charles de Gaulle Airport and in Amsterdam Schiphol Airport.

Chambers believes there’s room for the Sleepbox concept in the airport (and hotel) napping market in the United States and says the company currently recently presented its proposal to install a bevy of Sleepbox units (10 to 20) in a former airport lounge at a major US hub.

The recent Airport Shark Tank win offers Sleepbox needed exposure and credibility, said Chambers, “It’s always difficult getting a new idea into an airport, but being part of AAAE’s  start-up accelerator program will help match us up with airports where we can pilot the project.”



Long layover? Bring your pajamas.

Uni-Solution chair


If you want to relax or catch a nap at most airports you have few options beyond slumping uncomfortably in a chair or trying to find a spot in a less-trafficked part of a concourse and stretching out on the floor.

Some airports try to help.

Boston, Philadelphia and Charlotte Douglas International in North Carolina are among the growing number of airports with rocking chairs scattered throughout the terminals. And lounge-style chairs are provided at airports in Amsterdam, Paris and Singapore, and in Los Angeles’ Tom Bradley International Terminal, which opened Sept. 8.

The options expand if you’re willing to open your wallet for the privilege of closing your eyes.

At Amsterdam’s Schiphol and London’s Heathrow and Gatwick airports, you can book a small, short-stay room at a Yotel that includes a bed, flat-screen TV, full bathroom and Wi-Fi.

For about $40 travelers can catch an hour of zzzs in the Napcabs at Munich Airport or in the Snoozecubes at Dubai Airport.

At airports in Dallas/Fort Worth, Atlanta and Philadelphia, Minute Suites offers rooms with a daybed, TV, sound-masking system, desk and Wi-Fi at hourly rates that start at $34.

“Sixty-two percent of our guests are there to sleep, the remainder to relax or work,” said Daniel Solomon, co-founder and CEO of Minute Suites.

Minute Suites will open a second location at Dallas/Fort Worth International Airport next year and has signed on to open at branch at Chicago’s O’Hare International Airport as well.

And in an effort to create a “calm and peaceful space for passengers to relax, rest and even sleep” Helsinki Airport in Finland will soon replace a gate waiting area with a hushed zone.

Scheduled to open by the end of September, the Relaxation Area will be free to passengers and offer a variety of resting and napping options, including a Uni-Solution chair, several versions of a Silence Sound chair and a sleeping tube just coming out of production.

The area is free to travelers, who will be polled as part of a study being conducted in cooperation with Aalto University School of Business. Questions will include which chair they like best, how such an area should be operated and how the services compare with membership lounges.

The pilot program is being run by a city-owned development company, Vantaa Innovation Institute, as part of its Airport Concepts project. Six Finnish companies are providing products for the pilot, which is costing about $63,000 and will include decorative elements that reflect the country’s culture.

“We hope to catch all kinds of passengers and offer a service for those who don’t use airport lounges,” said Ilmari Halme, development coordinator for Vantaa Innovation Institute.

(My story about resting and napping options at airports first appeared on CNBC Road Warrior)